Toshiba E-STUDIO6529A, Manual, Page: 20 / 24

20 Troubleshooting
0.
Troubleshooting
When a trouble or error has occurred, a message is displayed on the touch panel. Moreover, the operation status is
recorded on Messages Log on TopAccess. If you encounter a problem, check the message and log to solve it. If you do
not know problem status and corrective actions, ask your administrator. As for any trouble in the fingerprint reader,
check its operator’s manual, too.
Error
code
Error message Description Corrective action
6073
72C1
Failed fingerprint
authentication.
Fingerprint
registration failed. Fingerprint
authentication or
registration has
failed. Authentication has failed since no fingerprint is registered or the
authentication accuracy of the scanned fingerprint is low.

Place your finger again or use another finger to register it and
reattempt authentication. In the following cases, the
authentication accuracy becomes lowered and thus
authentication becomes difficult.
- The finger is stained or injured.
- The fingerprint reader is stained.

When fingerprint authentication has failed, lower the level of
[Fingerprint Authentication Accuracy] on TopAccess.
72C2 Fingerprint
registration failed
because the same
fingerprint is
already
registered. Fingerprint
registration has
failed. The same fingerprint has already been registered.
Register the fingerprint by using another finger.
72C4
72C6
Fingerprint
deletion failed.
Failed to delete all
fingerprints. Fingerprint deletion
has failed. The deletion of a fingerprint has failed due to an internal error
(internal storage device malfunction, database damage or
hardware error).
Contact your service representative.
72C9 Fingerprint DB
was corrupted. This error message
is displayed. A fingerprint database stored in an internal storage device is
corrupted.
Record the error log into TopAccess and attempt the recovery
automatically. (Up to 3 times) When the recovery has succeeded,
“Fingerprint DB was recovered.” is displayed.
When the recovery has failed, contact your service
representative.
72CB Fingerprint
template was
damaged. This error message
is displayed. An internal storage device is corrupted or a fingerprint template
file (fingerprint registered file) is broken.
Delete all or a part of registered fingerprints and register them
again.
When the reregistration has failed or this message remains
displayed, contact your service representative.
72CC Fingerprint
reading failed. A fingerprint cannot
be scanned
correctly. Check that the fingerprint reader is connected properly.
If the error still persists, the fingerprint reader may be broken.
Contact your service representative.