Toshiba e-STUDIO A Series Operator'S Manual Download

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98 Transmission/Reception Trouble

Transmission/Reception Trouble

When IP Fax sending or receiving fails, perform the following checks.



Check the error code by any of the following ways.

- Press the [Logs] tab in TopAccess.
- Press [Job Status] and then the [Log] tab.
- Output the transmission journal.
- Output the reception journal.



Perform measures by checking “Corrective Action” in the error codes table (



P.99).



If the problem cannot be solved, contact your service representative.

Summary of Contents for e-STUDIO A Series

Page 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS MULTIFUNCTIONAL DIGITAL SYSTEMS Operator s Manual for IP Fax Function ...

Page 3: ...e direction In this manual R is added to this paper size when this size of paper or original is placed in a landscape direction Example A4 size original on the original glass Indicates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or surrounding objects Indicates a potentially hazardous situation which if not ...

Page 4: ...ment is used such as the status of the installed options the OS version and the applications Abbreviations in this manual In this manual Dual Scan Document Feeder DSDF and Reversing Automatic Document Feeder RADF are collectively referred to as Automatic Document Feeder ADF Trademarks For trademarks refer to the Safety Information Model name Series name in this manual e STUDIO2010AC 2510AC e STUDI...

Page 5: ...47 Using the IP Fax Function from the N W Fax Driver 56 Sending IP Faxes 56 Specifying Recipients of IP Faxes 60 Removing recipients 68 Setting up the Send tab 69 Setting up the Device Settings tab 72 Using the IP Fax Function from TopAccess 74 Log 74 Template 77 Inbound FAX routing 79 Role Management 80 Notification Setting 83 IP Fax Received Forward Admin 84 Chapter 5 Troubleshooting Transmissio...

Page 6: ...6 CONTENTS ...

Page 7: ...1 IP Fax Function Overviews About IP Fax 8 ...

Page 8: ...ng mode is Sleep mode The fax function of AirPrint does not support the IP Fax When security is required for sending receiving fax jobs by the IP Fax use an IPsec option When a wireless LAN is used a communication error may occur Sending and receiving fax jobs by the IP Fax are not available under a network being connected by Wi Fi Direct Within the IP Fax the following sending and receiving opera...

Page 9: ...anager Express 14 0 Sending Receiving fax jobs from a G3 Fax machine via a T 38 supporting gateway Sending Receiving from a G3 Fax machine is performed from an IP Fax transmitter via a T 38 supporting gateway A telephone number is used for the destination A T 38 supporting gateway is a device for relaying the IP network and the public telephone line We have performed an operation test using Cisco ...

Page 10: ...1 IP Fax Function Overviews 10 About IP Fax ...

Page 11: ...2 Installing the license Checking the license 12 Installing the license 13 ...

Page 12: ...ive You can check whether or not the IP Fax Enabler is installed in the equipment as below Press User Functions User and the Admin tab Select General and then License Management If the license of IP Fax Enabler or IP Fax Enabler license is registered the IP Fax function is available MFP Management Guide SETTING ITEMS Admin Managing the option licenses Viewing product information ...

Page 13: ...13 0 Installing the license If the IP Fax Enabler is not installed in the equipment install it by referring to the following manual MFP Management Guide SETTING ITEMS Admin Managing the option licenses Installing an option or Activating the license ...

Page 14: ...2 Installing the license 14 Installing the license ...

Page 15: ...3 Setting the IP Fax Function Setting the IP Fax Function from TopAccess 16 Setting procedure 16 General settings 17 IP Fax Settings 18 Address Book 30 ...

Page 16: ...vice SIP server T 38 supporting gateway used for receiving sending an IP Fax contact the administrator of each device Setting Operation Description Reference 1 IP Fax Send IP Fax Receive functions confirmation Check that Enable is set for the IP Fax Send and the IP Fax Receive functions P 17 Functions 2 General settings Specify the settings related to the IP Fax operation from the touch panel P 18...

Page 17: ...nto TopAccess by means of the administrator privilege access policy mode Click the Administrator tab and then Setup General Settings P 17 Functions Functions For details on items other than for IP Faxing refer to the TopAccess Guide Item name Description 1 IP Fax Send Selects whether to enable or disable the IP Fax Send function 2 IP Fax Receive Selects whether to enable or disable the IP Fax Rece...

Page 18: ...strator Click the Administrator tab and then Setup IP Fax Item name Description 1 Terminal ID Enters the terminal ID name company name to identify this equipment When ON is set for TTI for IP Fax this name will be printed at the leading edge of all documents transmitted 2 IP Fax Number Enters the IP Fax number of this equipment This IP Fax number will be printed at the leading edge of all document...

Page 19: ... Select Auto to apply the ideal contrast automatically according to the original or select the contrast manually in 11 stages 6 TTI Selects whether to print a transmission header TTI on received IP Faxes to identify their senders The printed time is the transmission time of each page 7 RTI Selects whether to print a reception header RTI on received IP Faxes to clearly identify their time date and ...

Page 20: ... print a multi address transmission report with all page images for each multi address transmission completed ON ERROR Select this to print a multi address transmission report with all page images only when the multi address transmission is not successfully completed Always Select this to print a multi address transmission report with the 1st page image for each multi address transmission complete...

Page 21: ...e Secure Receive function Disable Select this to disable the Secure Receive function Weekly Schedule Select this to set whether the Secure Receive function is enabled or disabled for each day of the week You can set the time to enable and disable the Secure Receive function 24 hour display For a day on which you want to enable the Secure Receive function all day specify 00 00 for Disable and 00 00...

Page 22: ...opAccess SIP Setting Set the necessary settings when a SIP server is used P 26 Gateway Setting P 27 Add Gateway screen P 28 Report Setting It may take a while until the connection can be confirmed when SIP settings are changed 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 ...

Page 23: ...le cannot be selected and saving will fail When Enable is selected for Enable SIP Server set Disable in Enable VoIP Gateway in Gateway Setting When Enable is selected for Enable VoIP Gateway transmission not using a SIP server is also accepted 6 Accept Transmission without SIP Server Selects whether to enable or disable the direct transmission to an MFP supporting the IP Fax function without using...

Page 24: ...rd to be authenticated in a primary registrar You can enter up to 64 characters Retype Password Enters the same password again for a confirmation 9 Registrar Server Setting Secondary When a primary registrar cannot be used a secondary one will be utilized Connection Status Displays the last connection status Blank A server address is not specified Registered The IP address or the host name of the ...

Page 25: ... from 1 to 65535 Generally the default value 5060 is used User Name Enters a user name to be authenticated in a secondary proxy server You can enter up to 64 characters Password Enters a password to be authenticated in a secondary proxy server You can enter up to 64 characters Retype Password Enters the same password again for a confirmation 12 T 38 Transport Sets the transport protocol to be used...

Page 26: ...a T 38 supporting gateway You can enter a value in the range from 1 to 65535 Generally the default value 5060 is used 4 Add Select this to add a new T 38 supporting gateway P 27 Add Gateway screen 5 Delete Select this to delete the T 38 supporting gateway from the list 6 Check box Selects the check box for the T 38 supporting gateways to be deleted 7 No The registration number of the T 38 supporti...

Page 27: ...mber for receiving the T 38 session You can enter a value in the range from 1 to 65535 Generally the default value 5006 is used 14 RTP Reception Port Number Enters the port number for receiving RTP Real time Transport Protocol You can enter a value in the range from 1 to 65535 Generally the default value 5004 is used Item name Description 1 Save button Select this to save the established T 38 supp...

Page 28: ...Sets whether or not to use the E mail address for a login user as the destination for E mail transmission during user authentication You can set the following items when you select this check box Use Email Address which was registered Local User The E mail address for a user set in MFP Local Authentication is used as the destination for E mail transmission Use Email Address which was LDAP register...

Page 29: ...e Setting button This is enabled when you select Save as file from Report Settings and then click the Select Agent button You can set the following items on the agent settings page Destination File Name For details about Save as file Setting refer to the TopAccess Guide 6 Common Setting button This is enabled when you select Email or Save as file from Report Settings and then click the Select Agen...

Page 30: ...estination information screen 2 Search button Select this to search a recipient from the address book For details about the Search Contact screen refer to the TopAccess Guide 3 Group Select a group to display in the address list All Groups Displays all the groups Local Displays the local address book Shared Displays the shared address book This is only available when Shared Setting Shared Address ...

Page 31: ...Number The telephone number or the IP Fax number registered to the recipient is displayed P 31 Create Destination information Edit Destination information screen 10 Fax Type The fax type registered to the recipient is displayed P 31 Create Destination information Edit Destination information screen 11 Favorite A check mark is displayed when the fax number or the IP Fax number is set as Favorite It...

Page 32: ... the recipient as Favorite 11 Fax Number IPFax Enters the telephone number or the IP Fax number host name IP address IP Fax Number or SIP URI of the recipient You can enter up to 128 characters for the Fax Number and the IP Fax Gateway SIP For the IP Fax Direct you can enter up to 199 characters Select the Favorite check box to specify the recipient as Favorite The format for SIP URI should be any...

Page 33: ...search criteria and execute the search again 4 Fax Type This item is displayed when the LDAP server is selected in Directly Service Name in the Search Contact screen Selects the fax type of the recipient G3 Fax Select this to send a fax by a public network line IP Fax Gateway Select this to send an IP Fax to a G3 Fax machine via a T 38 supporting gateway IP Fax SIP Select this to send an IP Fax to...

Page 34: ...Shared Address Book as the registration target for Group information This is only available when Shared Setting Shared Address Book is set to Enable Primary or Enable Secondary 7 Favorite Selects the Favorite check box to specify the group as Favorite 8 ID The registered ID of the recipient is displayed 9 Email Selects the check box to register E mail address into the group when the recipient has ...

Page 35: ...ction from the N W Fax Driver 56 Sending IP Faxes 56 Specifying Recipients of IP Faxes 60 Removing recipients 68 Setting up the Send tab 69 Setting up the Device Settings tab 72 Using the IP Fax Function from TopAccess 74 Log 74 Template 77 Inbound FAX routing 79 Role Management 80 Notification Setting 83 IP Fax Received Forward Admin 84 ...

Page 36: ...is section describes the basic procedures to send an IP Fax For details of in depth operations see the page under each procedure as required 1 Place the original s Check the original size and scanning range etc Place the original s in the correct direction on the original glass or ADF For details about the operation refer to the Fax Guide 2 Press Fax on the Home screen The fax screen is displayed ...

Page 37: ...Tx is selected if IP Fax recipients are registered in the address list In the IP Fax transmission mode the original is scanned into the memory Once a connection has been made this equipment automatically starts sending the scanned document Transmission conditions can be set in the transmission condition setting screen If the memory becomes full during scanning that original will not be stored in t...

Page 38: ...n mode you can send the same document to multiple recipients up to 400 recipients at once When Multi is pressed after the fax number has been entered it will be added to the recipient list displayed on the left hand side of the screen Repeat this operation until you specify all recipients You can also specify up to a total of 400 recipients fax numbers by combining with other entry methods Enterin...

Page 39: ...ipient press it again To confirm the selected recipient or delete an unnecessary recipient press it in the recipient list displayed on the left hand side of the screen For details about how to confirm and delete recipients refer to the Fax Guide To refine your search only for items including specified characters press P 40 Searching from the address book or LDAP server When you set your favorite o...

Page 40: ...nu press while the address list is displayed Perform this operation when the LDAP server needs to be searched To display the group search menu press while the group list is displayed 2 Enter the keyword in the category which you want to use for searching Press Search You can search for the desired recipient s fax number by specifying multiple keywords You can search for recipients even if you ente...

Page 41: ...ant to search with the corporate name registered in the address book Dept Use this when you want to search with the department name registered in the address book Keyword Use this when you want to search with the characters written in the Keyword which are registered in the address book Fax No Use this when you want to search with the fax IP Fax number registered in the address book E mail Use thi...

Page 42: ...d a G3 fax job via a public network line Gateway Select this to send an IP Fax to a G3 Fax machine via a T 38 supporting gateway SIP Select this to send an IP Fax to an MFP supporting the IP Fax function via a SIP server Direct Select this to directly send an IP Fax to an MFP supporting the IP Fax function Under the following use condition the Destination Type screen does not appear even if the re...

Page 43: ...ancel the selected group press it again To confirm either fax IP Fax number or E mail address registered in the group press Contents To confirm the selected recipient or delete an unnecessary recipient press it in the recipient list displayed on the left hand side of the screen For details about how to confirm and delete recipients refer to the Fax Guide To refine your search only for items includ...

Page 44: ...memory reception function is always enabled you do not need to make any setting Displaying the preview of a received IP Fax You can confirm the contents on the touch panel before carrying out the printing of the IP Fax received by means of the Secure Rx IP Fax or Hold Fax option 1 Press Print on the Home screen The print screen is displayed If you leave the screen unattended for the auto clear set...

Page 45: ...er one and then is returned to this one the entry of the password is required when preview or printing is carried out 5 When the preview is displayed confirm the IP Fax image and the number of pages To print a received IP Fax as it is press Print Printing starts When a page to confirm is selected it is enlarged and the preview operation such as the enlargement reduction of the display or the rotat...

Page 46: ... order from top to bottom To print the list of the reserved transmissions jobs press Reservation List In the Status column the status of each job is indicated as follows IP Sending IP Fax Delayed Reserved with the time to send specified Wait Communication is in the standby queue Invalid Under standby due to an invalid department code Network IP Fax Check the department code Delete any unnecessary ...

Page 47: ...u can change the initial settings defaults for the IP Fax functions on the Fax screen For details how to display the Fax screen refer to the MFP Management Guide Item name Description Resolution Selects the resolution based on the fineness of the original Standard is set as the default Standard This option is suitable for an original with regular size text Fine This option is suitable for an origi...

Page 48: ...his is available only when the Weekly Schedule function is set ON This enables the Secure Receive function ON Enable It becomes disabled at the time set by Weekly Schedule OFF This disables the Secure Receive function OFF Disable It becomes enabled at the time set by Weekly Schedule An administrator password is required RTI for IP Fax Switch the RTI recording On or Off To enable this feature the T...

Page 49: ...dress screen refer to the MFP Management Guide On the Single tab of the Address Book menu you can perform the following operations to manage recipients P 50 Creating new recipient P 50 Editing or deleting recipients P 50 Searching for recipients P 50 Setting the display order of the searching results for recipients You can import and export address book data in the TopAccess administrator mode For...

Page 50: ...r the first name of the recipient This name will appear in the address book list on the touch panel You can enter up to 32 characters Last Name Press this button to enter the last name of the recipient This name will appear in the address book list on the touch panel You can enter up to 32 characters Index Press this button to enter the index of the recipient You can enter up to 64 characters Corp...

Page 51: ...o edit groups select the Group tab on the Address Book screen then press the group and then press Edit You can add or delete recipients included in the group To delete groups press the group and then press Delete Deleting a group does not delete the recipients from the Single tab However deleting a recipient in the Single tab deletes the recipient from the group it is registered in To add remove a...

Page 52: ...ork Pressing Apply Now displays the message Network Initializing at the lower left of the screen in a few seconds The time for this message to appear differs depending on the setting This message disappears when the setting is complete While Network Initializing is being displayed the Network Security Wireless Setting 802 1X Settings Factory Default Clock and Cloning buttons cannot be pressed The ...

Page 53: ...istrar SIP server Primary proxy SIP server Secondary Proxy SIP server To designate the desired server manually Enter the server name IPv4 address or IPv6 address manually When you have entered a WINS name for the network path of the remote server 1 2 in TopAccess Save as file Setting you will not be able to perform network check on those servers by selecting them from the server list In this case ...

Page 54: ...red in advance sender information can be printed on the leading edge on the transmitted original and receiver information on the trailing edge on the received fax You can enter up to 20 characters in the ID Name but whether they can all be displayed or not depends on their size When you add an international code press To enter a pause press Pause Example of how sender information is printed on pap...

Page 55: ...in the equipment without printing them For details about the Secure Receive function refer to the MFP Management Guide You can set a password for printing a received Secure Receive IP Fax jobs 1 Select IP Fax 2 Enter the password in New Password and Retype New Password and then press OK Up to 20 alphanumeric characters including the following symbols can be entered for the password You can use alp...

Page 56: ...n or service representative To send a fax by an IP Fax enable IP Fax Function in the Device Settings tab P 72 Setting up the Device Settings tab IP Fax direct transmission is possible only when a recipient is selected from the address book of the AddressBook Viewer P 61 Selecting recipients from the address book Sending IP Faxes This section describes the basic procedures to send an IP Fax P 58 Wh...

Page 57: ...ts enter them with the keyboard or select them from the address book P 60 Specifying Recipients of IP Faxes On the Send tab you can set the resolution of a fax cover sheet etc as well as specifying the recipients P 69 Setting up the Send tab 5 Confirm the recipients and click OK The transmission settings are determined and the N W Fax driver properties dialog box is closed ...

Page 58: ... refer to the TopAccess Guide When password entry is required When the Enter the user credentials manually option is enabled on this equipment you are prompted to enter your user name and password before sending an IP Fax When the dialog box appears enter your user name and password and then click OK Up to 128 characters can be entered in the User Name box Up to 64 characters in the Password box T...

Page 59: ...ver Name box on the Send tab before sending an IP Fax If you attempt to send an IP Fax without specifying an LDAP server the Specify LDAP Server dialog box will appear to ask you to do so In this case specify the desired LDAP server in the Server Name box and click OK to send the IP Fax If you want to change the settings of an LDAP authentication carry it out on the Device Settings tab For details...

Page 60: ...ay be printed If you want to secure the recipient information avoid sending an IP Fax to multiple recipients at the same time To use the address book you need to register recipients in the address book of the AddressBook Viewer in advance Entering recipients from the keyboard You can enter a recipient with the keyboard For IP Fax direct transmission a recipient cannot be entered with the keyboard ...

Page 61: ...ipients repeat steps 1 and 2 to add the necessary IP Fax numbers to the list When the fax transmission is completed the recipients are automatically removed from the To list Selecting recipients from the address book Select recipients from the address book in the AddressBook Viewer Select this when performing IP Fax direct transmission 1 Click Address Book The AddressBook Viewer runs ...

Page 62: ... clicking on it Double click on a recipient in the address book To change the setting of the recipient to be selected upon double clicking select the View menu Default Configuration and Type Selection Then select IP Fax Number or IP Fax and E mail Selecting a recipient from a shortcut menu Right click on the recipient in the address book select Select from the shortcut menu and then IP Fax Number ...

Page 63: ...ipients from the address book Search option You can find and select a recipient from the address book in the AddressBook Viewer 1 Click Address Book The AddressBook Viewer runs 2 Select Find from the Edit menu The Find Contact dialog box appears The Find Contact dialog box can be made to appear by selecting the Find menu ...

Page 64: ... 3 Select an address book in Data Source The address book which has been set as the default display appears in the Data Source box To change the setting of the default address book in the Data Source box select View Default Configuration Data Source and then choose an address book ...

Page 65: ...the above conditions proceed to step 6 If you want to set more detailed search conditions proceed to step 5 and set them in the Detail Setting tab However note that even if you enter the search conditions in both the Person and Detail Setting tabs you cannot perform searching in this combination in one time In the Person tab you do not have to fill in all the boxes and the string does not need to ...

Page 66: ...in the Condition list To set more than one search condition repeat this operation as many times as needed To delete the search conditions select one and click Remove 6 Click Search The search starts in the selected address book When the search is complete the recipients matching the search conditions are listed To stop searching click Stop Even if you enter the search conditions in both the Person...

Page 67: ... recipient in the list of the search results To change the setting of the recipient to be selected upon double clicking select the View menu Default Configuration and Type Selection Then select IP Fax Number or IP Fax and E mail Selecting a recipient from a shortcut menu Right click on the recipient in the list of the search results select Select from the shortcut menu and then IP Fax Number Remov...

Page 68: ...ion 68 Using the IP Fax Function from the N W Fax Driver Removing recipients You can remove a recipient from the To list in the N W Fax driver properties 1 Select a recipient and click Remove The selected recipient is removed ...

Page 69: ...s Book Runs AddressBook Viewer to select the recipients from the address book P 61 Selecting recipients from the address book 2 To This displays the specified recipients list For details about the setting refer to the Fax Guide The Display Name in To can be changed by double clicking it 3 Delete Deletes the selected recipients from the list P 68 Removing recipients 4 Fax Number Enters the recipien...

Page 70: ...he job will be sent If you do not enter the department code when the department code is enabled on the MFP and the Invalid Department Code Print Job is set to DELETE in TopAccess the job will be deleted automatically 11 Hide Department Code Select this check box to display a department code in the blank symbols 12 Cover Sheet Selects the type of a cover sheet if you want to attach it to the first ...

Page 71: ...ide The cover sheet and the original will be stored in the file_share folder when the Cover Sheet option is set 18 File Format Selects the file format of the document that will be saved This option is available only when the Save as File check box is selected 19 OCR Select this check box to enable the OCR function This option is available only when the Save as File check box is selected The OCR op...

Page 72: ...rinting preferences or Printer properties from a shortcut menu When using Windows Server 2008 select TOSHIBA e STUDIO Fax click the File menu and then select Printing Preferences or Properties If the File menu is not displayed press Alt 1 Update Automatically Select whether or not the setting information of each item on the Device Settings tab of the N WFax driver is to be obtained by automaticall...

Page 73: ... Authentication LDAP Authentication 5 Fax Function Selects whether or not the fax function is enabled Set it to correspond to that of your MFP Enabled Select this to enable the fax function Disabled Select this to disable the fax function 6 Internet Fax Function Selects whether or not the Internet Fax function is enabled Set it to correspond to that of your MFP Enabled Select this to enable the In...

Page 74: ...lect Page Selects a page when there are 101 items or more 2 No This displays the serial number of the journals 3 File No This displays the file number to identify the received job 4 Duration This displays the time length taken for the transmissions If it takes more than 1 hour 59 59 is indicated 5 TO Name This displays the recipient name set for the transmission job 6 TO Fax No Email This displays...

Page 75: ...34 7 T 38 IP Fax 0 8x3 85 1 8x7 7 2 8x15 4 4 16x15 4 8 300dpi A 400dpi B 600dpi C 100dpi D 150dpi 0 MH 1 MR 2 MMR 3 JBIG P Polling SB Mailbox SR R Relay mailbox SF F Forward mailbox ML Internet Fax I N W Fax O Offramp Gateway Item name Description 1 Select Page Selects a page when there are 101 items or more 2 No This displays the serial number of the journals 3 File No This displays the file numb...

Page 76: ...wner of the received job 14 Domain Name LDAP Server This displays the domain name or LDAP server of the user account who was the owner of the received job 2 digit letter code Communication Mode 1st numeric code bps 2nd numeric code Resolution 3rd numeric code Mode Up to 4 digit supplemental code EC ECM G3 G3 ML E mail IE IP Fax ECM IG IP Fax G3 0 2400 1 4800 2 7200 3 9600 4 12000 5 14400 6 V 34 7 ...

Page 77: ...p the destinations for the Scan to Email agent you can only specify the E mail addresses for them When you are setting up the destinations for the Fax InternetFax agent you can specify fax numbers E mail addresses and IP Fax numbers for them When Creating a Fax Internet Fax agent When Creating a Scan to Email agent You can specify the destinations by entering their E mail addresses fax numbers or ...

Page 78: ...Destination Setting when creating a Fax Internet Fax agent or TO Destination Setting CC Destination Setting BCC Destination Setting when creating an Email agent to open the Recipient List page 2 Click New The Contact Property page is displayed 3 Enter the E mail address or IP Fax number of the destination in the Destination box and select the destination s fax type in the Fax Type box 4 Click OK T...

Page 79: ... ITU T communications must be set in advance to either confidential bulletin board or forward You can specify a password on any mailbox to secure confidentiality P 79 Relay End Terminal Report Mailbox For details about the following operations refer to the TopAccess Guide Inbound FAX routing screen MailBoxes Properties screen MailBox Setting Mailbox Destination Setting Mailbox InternetFax Setting ...

Page 80: ...utton Cancels the settings 3 Reset button Resets the settings 4 Destination Enters the Email address or the IP Fax number of the recipient 5 Fax Type Selects the fax type of the recipient 6 Recipient list This displays the registered recipients Select the E mail address or IP Fax number of the recipient Item name Description 1 New button Press this to add a new role P 82 Create New Role screen 2 D...

Page 81: ...w are displayed in 6 Function list on the Create Role Information screen P 82 Create New Role screen Part of operations functions is permitted Default roles names Privileges Permitted operations functions FaxOperator Fax iFax IP Fax Function Internet Fax Transmission Fax Transmission IP Fax Transmission Fax Received Print IP Fax Received Print User Fax iFax IP Fax Function Internet Fax Transmissio...

Page 82: ...unctions For details other privileges of default roles refer to the TopAccess Guide Item name Description 1 MFP Function You can select the privileges to be assigned to the role Fax iFax Function Select this to assign all fax ifax and IP Fax functions Internet Fax Transmission Select this to assign the Internet Fax transmission function Fax Transmission Select this to assign the fax transmission f...

Page 83: ...ss policy mode refer to the TopAccess Guide For details about Setting up Email Setting Setting up Application and Setting up License refer to the TopAccess Guide Setting up System Message Notification Events For details on items other than for IP Faxing refer to the TopAccess Guide Item name Description 1 Received Fax InternetFax IPFax Error Select this to be notified of fax Internet Fax or IP Fax...

Page 84: ... file Setting IP Fax Received Forward P 92 Setting up Email Setting IP Fax Received Forward P 96 Setting up Box Setting IP Fax Received Forward Setting up Document Print IP Fax Received Forward You can configure printing of forwarded documents Item name Description 1 Received Fax InternetFax IPFax Selects to send Email when an error occurs or when job is completed 2 IPFax Received Forward Selects ...

Page 85: ...Click this to display a screen where you can register an E mail address as the recipient P 85 Contact Property screen 4 Address Book button Click this to select a recipient from the address book 5 Address Group button Click this to select an address book group as a recipient 6 Search button Click this to search a recipient from the address book For details refer to the TopAccess Guide 7 Delete but...

Page 86: ...y apply the subject or enter the desired subject in the box If you manually enter the subject the subject will be Subject Date by automatically adding the date 2 From Address Enter the E mail address of the sender When the recipient replies to a received document the message will be sent to this E mail address 3 From Name Enter the sender name of the Internet Fax 4 Body Enter the body message of t...

Page 87: ...g the IP Fax Function Setting up Save as file Setting IP Fax Received Forward In the Save as file Setting page you can specify how and where a received document will be stored You can specify the destination when you have selected InternetFax as the forwarding agent 1 2 3 4 5 6 ...

Page 88: ...ter versions with Net Framework 3 0 installed OCR processing is available only when the OCR Enabler is installed 2 Encryption Set this to encrypt PDF files if you have selected PDF Multi or PDF Single in the File Format setting Encryption Select this if you want to encrypt PDF files User Password Enter a password for opening encrypted PDF files Master Password Enter a password for changing the Enc...

Page 89: ... selected Allow user to select network folder to be used as a destination select Use User Setting and enter the following items to configure the destination to save files Protocol Select the protocol to be used for uploading a received document to the network folder SMB Select this to send a received document to the network folder using the SMB protocol FTP Select this to send a received document ...

Page 90: ...us login is assumed if you leave this box blank You can enter up to 32 alphanumerical characters and symbols other than double quotation colon and semicolon A user name with only a single space is not possible Password Enter the password to access an SMB server an FTP server or a NetWare server if required Retype Password Enter the same password again for a confirmation Execute button Tests the co...

Page 91: ...d are added YY MM DD HH mm SS Year 2 digits month day hour minute and second are added YYYY MM DD Year 4 digits month and day are added YY MM DD Year 2 digits month and day are added HH mm SS Hour minute and second are added YYYY MM DD HH mm SS mm0 Year 4 digits month day hour minute second and random number 2 digits and 0 are added None Date is not added Page Select the number of digits of a page...

Page 92: ...the E mail documents Select Scanned from Device Name Template Name Date Time to automatically apply the subject or enter the desired subject in the box If you manually enter the subject the subject will be Subject Date by automatically adding the date 2 From Address Enter the E mail address of the sender When the recipient replies the message will be sent to this E mail address 3 From Name Enter t...

Page 93: ...YY MM DD Year 2 digits month and day are added HH mm SS Hour minute and second are added YYYY MM DD HH mm SS mm0 Year 4 digits month day hour minute second and random number 2 digits and 0 are added None Date is not added Page Select the number of digits of a page number applied to Page of the file name selected in Format from 3 to 6 4digits is set as the default Sub ID This equipment automaticall...

Page 94: ...ect this to authorize users to change documents Content Copying or Extraction Select this to authorize users to copy and extract the contents of documents Content Extraction for accessibility Select this to enable the accessibility feature If the Forced Encryption setting is enabled you cannot clear the Encryption check box For the Forced Encryption function refer to the MFP Management Guide The u...

Page 95: ...d HH mm SS Hour minute and second are added YYYY MM DD HH mm SS mm0 Year 4 digits month day hour minute second and random number 2 digits and 0 are added None Date is not added Page Select the number of digits of a page number applied to Page of the file name selected in Format from 3 to 6 4digits is set as the default Sub ID This equipment automatically adds a sub ID identification number to the ...

Page 96: ... agent Item name Description 1 Destination Specify the destination box number for e Filing Box Number Enter the Box number where a received document will be stored Password Enter the password if the specified Box number requires a password Retype Password Enter the same password again for a confirmation 2 Folder Name Enter the name of the folder where a received document will be stored 3 Document ...

Page 97: ...5 Troubleshooting Transmission Reception Trouble 98 Error Codes for IP Faxing 99 ...

Page 98: ...hecks Check the error code by any of the following ways Press the Logs tab in TopAccess Press Job Status and then the Log tab Output the transmission journal Output the reception journal Perform measures by checking Corrective Action in the error codes table P 99 If the problem cannot be solved contact your service representative ...

Page 99: ...istration failure Check the setting of the network or a SIP server 0102 Time out error Check the setting of the network or a SIP server 0131 SIP server registration failure Long time taking for server registration Wait for a while 013E IP Fax communication error Retry sending 0140 IP Fax start up failure Turn the power OFF and then back ON 0141 Job interrupted due to setting change Wait for a whil...

Page 100: ...5 Troubleshooting 100 Error Codes for IP Faxing ...

Page 101: ...6 Appendix Lists and Reports Functions for IP Faxing 102 FUNCTION LIST Administrator 102 IP Fax Functions Displayed on Lists and Reports 103 Specification for IP Fax function 104 ...

Page 102: ...type if IP Fax Received Forward is registered NO IP FAX RECEIVED FORWARD AGENT2 Shows the agent type if IP Fax Received Forward is registered NO SIP SETTING ENABLE SIP Shows whether the SIP function is enabled or disabled NO SIP SETTING TRANSPORT PROTOCOL Shows the transport protocol used when sending a request by SIP NO SIP SETTING RECEPTION PORT NUMBER Shows the port number which receives SIP pa...

Page 103: ... the Fax Guide Mark Description This appears when a SIP destination registered in the address book is used This appears when a gateway destination registered in the address book is used This appears when a direct transmission destination registered in the address book is used This appears when a SIP destination has been directly entered or a destination is specified by searching it from the LDAP s...

Page 104: ... LD LG LT LT R ST ST R COMP Scanning maximum width 297 mm 11 69 Resolution Scanning resolution Standard 8 dots mm x 3 85 lines mm Fine 8 dots mm x 7 7 lines mm U Fine 16 dots mm x 15 4 lines mm Sending resolution Standard 8 dots mm x 3 85 lines mm Fine 8 dots mm x 7 7 lines mm Super Fine 8 dots mm x 15 4 lines mm Ultra Fine 16 dots mm x 15 4 lines mm Encoding Systems MMR MR MH Communication Protoc...

Page 105: ...Gateway Setting 26 General settings 17 Group Numbers 49 I IP Fax Received Forward Admin 84 IP Fax Settings 18 General Setting 18 ITU Mailbox 49 J Job Notification Events 84 K Keyword 50 L Last Name 50 LDAP server 40 List User 49 Log 74 M Multidest Confirmation 48 N Network Admin 52 Notification Setting 83 O Original Mode 47 P Preview Setting 48 R Receiver information 54 55 Reception Journal 75 Rec...

Page 106: ...106 INDEX ...

Page 107: ...FC 2010AC 2510AC FC 2515AC 3015AC 3515AC 4515AC 5015AC DP 2018A 2518A 3018A 3518A 4518A 5018A FC 5516AC 6516AC 7516AC DP 5518A 6518A 7518A 8518A OME18007400 ...

Page 108: ...AN MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS MULTIFUNCTIONAL DIGITAL SYSTEMS Operator s Manual for IP Fax Function 2018 TOSHIBA TEC CORPORATION All rights reserved Patent http www toshibatec com en patent R180620V3400 TTEC Ver00 F Issued in Dec 2018 ...

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