Toshiba e-STUDIO 520, Printing Manual, Page: 398 / 420

10 Troubleshooting
398 TopAccessDocMon Errors
y In a Peer to Peer environment, the job may be queued on the Microsoft Windows operating
system print spooler and, consequently, not available in Current Jobs or the Jobs Log. If you
do not see any error messages and the printer seems to be working fine, resubmit the job.
y The job may be in the Novell print queue and thus, not visible for the moment. Use NWAdmin
or PCONSOLE to see if there are any queue errors.
Cannot Interpret TopAccessDocMon Messages/Warning/
Errors
Problem Description
The device status indicates the current state of the copier to which print jobs are being submit-
ted.
Corrective Action
For an explanation of device status messages, refer to the following section.
P.398 “TopAccessDocMon Notification Messages”
P.399 “TopAccessDocMon Printer Status Messages”
TopAccessDocMon Error Messages
When the error message or printer status message is displayed, refer to the following section to
find your corrective action.
P.398 “TopAccessDocMon Notification Messages”
P.399 “TopAccessDocMon Printer Status Messages”
TopAccessDocMon Notification Messages
The following table shows the notification messages displayed and helps you to find more infor-
mation about resolving it.
Message Description
Your document has been
printed. User has sent a print job and it has finished printing successfully.
Your private print document is
now being held. User has sent a private print job and it is ready for the user to walk to copier and activate
the job.
Your proof set has been
printed. User has sent a proof copy of a multi-copy job has printed, and it is ready for the user to
review before releasing and printing the remaining copies.
Your fax has been transmitted
successfully. User has sent a fax job and it has finished faxing successfully.
Your document has been
cancelled. User had sent a print job and it has been changed to a cancelled state. This can hap-
pen when a paper size is not available and the timeout has expired. Ensure proper
paper has been set to this equipment and resubmit the job.
If this message is notified after sending a private, proof, or scheduled print job, the pri-
vate or proof print job was cancelled before it was put into a held state. This may occur
because of a missing byte or memory failure. In this case, ask your administrator to
maintain the available hard disk space to store the jobs, or delete the unnecessary jobs
stored and resubmit the job.
Your document cannot be
printed due to error. User has sent a print job and it was rendered unserviceable by this equipment. Make
sure you use the correct printer driver.