Toshiba e-STUDIO 520, Printing Manual, Page: 395 / 420

Printer Driver Errors 395
Corrective Action
Change the properties in the document you want to print and recreate the print file. Submit the
print job using the LP command without setting additional parameters.
Cannot Remember Document Password
Problem Description
There is no way to obtain the password for a Private Print job after it has been sent. A private
print job remains in the queue until the correct Document Password is entered.
Corrective Action
The end user must delete the job from the Touch Panel Display or through TopAccessDocMon
and resubmit the Private Print job using a new password. Encourage the user to write down the
password so they can enter it to retrieve their jobs from the Touch Panel Display.
Retrieval of Printer Configuration Failed
Problem Description
When accessing the printer properties, the system displayed “Retrieval of printer configuration
failed”.
Corrective Action
If the printer driver cannot communicate with this equipment — Verify that the system is running.
If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this
equipment. If that fails, check the printer driver port assignment to make sure it is correct.
Cannot Print a Job Using SMB
Problem Description
When printing a document using a SMB connection, the job cannot be printed because an error
such as “No more connections can be made to this remote computer” and “Your file could not be
printed due to an error” are continuously displayed.
Corrective Action
It assumes using SMB printing in a small network. If you can use the Windows NT 4.0, Windows
2000, Windows XP, or Windows Server 2003 as a print server, it is recommended to set up for
printing via Windows print server. For further information about setting up printing via a Win-
dows print server, see the
Network Administration Guide .
If you cannot use a Windows print server in your network, use LPR printing for Windows NT 4.0/
2000/XP/Server 2003.
Cannot Print a Job as Expected Using PS Printer Driver
Problem Description
When printing with the PS3 printer driver from the application that creates the PostScript code
for printing such as Adobe Acrobat, the following print options may not work correctly.
y Manual Scale
y
Print Paper Size
y Paper Type
y User Front Cover