Toshiba e-STUDIO 20CP, Service Manual

Page: 116 / 323

Diagnostic Information
2-79
5060-XXX
Uneven printing
If all colors have uneven print, replace the ITU assembly.
Note: The uneven print may appear as spots or streaks that are different on each page.
The most likely cause for this type of problem is damage to the ITU belt in the ITU
assembly. Replace the
“ITU Assembly” on page 4-40 .
If only one color is missing or printing uneven, go to step 1.
Toner smears or rubs off the page with no error code displayed
Note: This type of problem is associated with improper fusing or incorrect settings
for media type being used.
If the toner is not fused on the page, replace the fuser assembly.
If the toner is poorly fused on the page, go to step 1.
Step Action and Questions Yes No
1
Print Cartridge - Check to make sure the cartridge is seated
properly and that all packing material has been removed
from the cartridge.
Has all packing material been removed and the cartridge is
seated correctly? Problem
Solved Go to Step 2
2
Cartridge Check - The cartridge may be out of toner or have
another toner problem. Try a new toner cartridge.
Does a new toner cartridge fix the problem? Problem
Solved Call your next
level support
Step Action and Questions Yes No
1
Media settings - Check to see if the printer is set for light
paper.
Is the printer set for light paper? Set the printer
for current
media type
and go to
Step 2 Go to Step 3
2
Does resetting the media type fix the problem? Problem
Solved Go to Step 3
3
Fuser Settings - Set the fuser to "High" in the CE menu.
Does setting the fuser to "High" fix the problem? Problem
Solved Replace the
“Fuser
Assembly”
on page 4-16