2-70
Service Manual
5060-XXX
Horizontal Line
Go to step 1 if there is a horizontal black line only.
Go to step 2 if there is a Cyan, Magenta or Yellow horizontal line.
Blank Page (No Image)
If there is no image (blank page) and no error codes displayed, go to step 1.
If there is no image (blank page) but error codes are displayed, go to the error code
symptom chart and perform the necessary action.
Step
Action and Questions
Yes
No
1
Black Print Cartridge
Note: The most likely cause of this failure is a failing black
print cartridge where the PC drum is shorting to the charge
roll inside the print cartridge. Try a new black print cartridge.
Does this fix the problem?
Replace the
Cartridge
Call your next
level support
2
Cyan Print Cartridge Check - Enter the CE Diagnostic
Mode. Remove the Cyan Print Cartridge and run the print
test.
Does the problem still exist for the remaining cartridges?
Go to Step 3
Replace the
failing
cartridge
3
Magenta Print Cartridge Check - Enter the CE Diagnostic
Mode. Remove the Magenta Print Cartridge and run the
print test.
Does the problem still exist for the remaining cartridges?
Replace the
Yellow Print
Cartridge
Replace the
Magenta Print
Cartridge
Step
Action and Questions
Yes
No
1
Second Transfer Roll - Check to make sure the Second
Transfer Roll is installed and correctly installed.
Is the Second Transfer Roll installed and correctly installed?
If a Second
Transfer Roll is
not installed,
install a new
one.
Go to Step 2
2
Second Transfer Roll Release Lever - Check to make sure
the Second Transfer Roll Release Lever is not stuck in the
down position. Check for broken or damaged parts.
Is the Second Transfer Roll Release Lever operating
correctly?
Go to step 3
Repair as
necessary
3
Check continuity of the Second Transfer Roll to the Transfer
HVPS cable.
Is there continuity?
Replace the
“HVPS
Transfer
Board” on
page 4-12
Replace the
cable
Summary of Contents for e-STUDIO 20CP
Page 2: ...COLORPRINTER e STUDIO20CP ...
Page 3: ... ii ...
Page 5: ......
Page 19: ...xvi Service Manual 5060 XXX ...
Page 37: ...1 18 Service Manual 5060 XXX ...
Page 161: ...2 124 Service Manual 5060 XXX ...
Page 200: ...Repair Information 4 15 5060 XXX 4 Remove the right rear cover screw type 121 on page 4 4 A ...
Page 246: ...Connector Locations 5 17 5060 XXX RIP Board ...
Page 254: ...Connector Locations 5 25 5060 XXX HVPS Board ...
Page 256: ...Connector Locations 5 27 5060 XXX HVPS Developer Board ...
Page 257: ...5 28 Service Manual 5060 XXX ...
Page 261: ...7 2 Service Manual 5060 XXX Assembly 1 Covers ...
Page 263: ...7 4 Service Manual 5060 XXX Assembly 1 1 Covers ...
Page 269: ...7 10 Service Manual 5060 XXX Assembly 5 Paper Feed Output Redrive ...
Page 271: ...7 12 Service Manual 5060 XXX Assembly 6 Multipurpose Feeder MPF ...
Page 273: ...7 14 Service Manual 5060 XXX Assembly 7 500 Sheet Integrated Tray ...
Page 277: ...7 18 Service Manual 5060 XXX Assembly 9 1 ITU Assembly ...
Page 279: ...7 20 Service Manual 5060 XXX Assembly 10 Cartridge Contact Assembly ...
Page 281: ...7 22 Service Manual 5060 XXX Assembly 11 Electronics ...
Page 283: ...7 24 Service Manual 5060 XXX Assembly 11 1 Electronics ...
Page 291: ...7 32 Service Manual 5060 XXX Assembly 12 Output Expander ...
Page 293: ...7 34 Service Manual 5060 XXX Assembly 12 1 Output Expander ...
Page 295: ...7 36 Service Manual 5060 XXX Assembly 13 5 Bin Mailbox ...
Page 297: ...7 38 Service Manual 5060 XXX Assembly 13 1 5 Bin Mailbox ...
Page 299: ...7 40 Service Manual 5060 XXX Assembly 14 500 Sheet Tray Option ...
Page 301: ...7 42 Service Manual 5060 XXX Assembly 14 1 500 Sheet Tray Option ...
Page 303: ...7 44 Service Manual 5060 XXX Assembly 15 Duplex Unit ...
Page 305: ...7 46 Service Manual 5060 XXX Assembly 15 1 Duplex Unit ...
Page 307: ...7 48 Service Manual 5060 XXX Assembly 16 HCIT ...
Page 309: ...7 50 Service Manual 5060 XXX Assembly 16 1 HCIT ...
Page 323: ...I 8 Service Manual 5060 XXX ...