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If you experience any of the following difficulties while using this unit, check the list below before
consulting your nearest TOSHIBA dealer.
Problem: Solution:
No power
The unit does not respond to
the remote control.
Buttons do not work or the
unit stops responding.
No sound or picture
Distorted picture
Incorrect or no audio/video
signal on the amplifier/display
device via HDMI
®
cable.
Completely distorted picture
or black/white picture with
Blu-ray Disc™/DVD.
No sound or distorted sound
Picture freezes momentarily
during playback.
The unit does not respond to
some operating commands
during playback.
Check if the AC adapter is properly connected.
Unplug the AC adapter once, and wait for approximately 5-10
seconds and then plug it in again.
Aim the remote control directly at infrared sensor window on the
front panel.
Reduce the distance to infrared sensor window.
Replace the batteries in the remote control.
Re-insert the batteries with their polarities (+/ signs) as indicated.
To completely reset the unit, unplug the power cord from the outlet
for approximately 5-10 seconds.
Check if the connected TV is turned on.
Check if the connections are made securely and correctly.
Check whether the connected TV or other device supports HDCP.
(This unit will not output a video signal unless the other device
supports HDCP.)
Check whether the output format of this unit (HDMI
®
FORMAT)
matches the supported input format of other connected device.
Sometimes a small amount of picture distortion may appear. This is
not a malfunction.
Connect this unit directly to the TV.
If the unit is connected to the unauthorized display device with an
HDMI
®
cable, the audio/video signal may not be output.
Ensure the amplifier/display devices setting match the Blu-ray
Disc
TM
and Online Media Player
Make sure the disc is compatible with this unit.
Adjust the volume.
Check if speakers are connected correctly.
Check the HDMI
®
connections.
Check the settings in the Audio menu.
Check the disc for fingerprints/scratches and clean with a soft cloth
wiping from center to edge.
Clean the disc.
Operations may not be permitted by the disc.
Refer to the instructions of the disc.
Troubleshooting
Troubleshooting
