24
English
8 Troubleshooting
If you experience any of the following dif
fi
culties while using this unit, check the list below
before consulting your nearest TOSHIBA dealer.
Problem
Tip
No reaction to the
remote control.
Connect the product to the power outlet.
Point the remote control at the product.
Insert the batteries correctly.
Insert new batteries in the remote control.
No video signal on the
display device.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution.
Set TV System correctly.
No video output through
VIDEO OUTPUT jack.
Set Resolution of HDMI to 480i/576i or 480p/576p
Incorrect or no audio /
video signal on the
ampli
fi
er/display device
via HDMI cable.
If the unit is connected to the unauthorized display device with
an HDMI cable, the audio/video signal may not be output.
Ensure the ampli
fi
er/display devices setting match the Blu-ray
Disc
TM
player.
No high-de
fi
nition video
signal on the TV.
Does the disc contain high-de
fi
nition video? High-de
fi
nition
video is not available when the disc does not contain it.
Does the TV support high-de
fi
nition video? High-de
fi
nition video
is not available when the TV does not support it.
No audio signal from
the loudspeakers of the
TV.
Assign the audio input of the TV to the corresponding video
input.
No audio signal from
the loudspeakers of the
audio system.
Turn on the audio system.
Set the audio system to the correct external input.
Increase the volume level of the audio system.
No 3D effectiveness
Set HDMI 3D to Auto.
Connecting by HDMI cable.
Connecting to a 3D TV.
Playback a 3D disc.
Wear 3D glasses.
