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Recommended Action for a Remedy
The product arrives damaged, incomplete, does not substantially
match description or is not substantially fit for purpose.
The product has warranty related fault that is within the timeframe
specified by the Supplier’s refund / exchange policy.
The product has physical damage or exhibits a fault not related to
the Toshiba warranty.
The product has warranty related fault after the timeframe specified
by the Supplier’s refund / exchange policy.
The product exhibits a fault not related to the Toshiba warranty but
has third party extended warranty or insurance cover.
Problems with repair service delivery or remedy.
Contact your Supplier (or place of purchase).
Return the product to your Supplier for refund or exchange, subject
to and in accordance with the Supplier’s policy.
Contact the Toshiba Support Centre to determine and arrange the
best service option for you.
Contact the Toshiba Support Centre for a list of recommended
Authorised Service Providers. Service shall be at Toshiba’s or its
Authorised Service Provider’s rates and terms then in effect.
Refer to the Third Party Extended Warranty or Insurance Cover
information booklet or contact your Supplier.
Contact your repairer directly.
To Obtain Service
1. Read the owner’s manual before operating.
2. Visit Toshiba’s website for product technical updates (Please refer to “Toshiba Online Support” section.
3. Contact your Supplier and discuss the problem to eliminate issues related to setup, cables or connected
devices. You will be referred to Toshiba Support Centre if the Supplier determines the problem is related to
this Warranty.
4. If your Supplier is unable to assist you, call the Toshiba Support Centre within the Warranty period and no
later than 30 days after the discovery of the claimed defect (whichever is the earlier).
When you call the Toshiba Support Centre, a support representative will help you to diagnose the problem
and identify the most likely method for remedy, including a suitable service point.
Toshiba Online Support
Technical support is available electronically on Toshiba’s website
www.mytoshiba.com.au
or
www.
mytoshiba.co.nz
, here you will find answers to many commonly asked technical questions in Australia and
New Zealand, and support files. Additionally, you can register your product and obtain a list of ASPs nearest to
you.
Toshiba Support Centre
Toshiba provides setup assistance in the first 90 days of purchase and telephone analysis of warranty related
issues for the entire warranty period during normal business hours, 5 days a week. If appropriate, this may
include referral to an ASP.
If you seek technical phone support beyond this period including assistance to install, configure or troubleshoot
the product or any third party device, this service is available at the applicable rates by contacting the Toshiba
Service Centre.
Australia
:
13 30 70
New Zealand
:
0800 445 439
Be sure to have the following information available before you call:
•Your product’s model and serial numbers
•Applicable error messages or fault
•Any peripherals or third-party accessories connected to your product
If the warranty service provided does not meet the offer outlined in this document, please detail your
concerns to Customer Relations, Information Systems Division, by a letter addressed to the below or email:
Toshiba (Australia) Pty Limited
Toshiba (Australia) Pty Limited
ISD Customer Relations
ISD Customer Relations
Building C, 12-24 Talavera Road
or
PO BOX 350
North Ryde
North Ryde 1670
NSW 2113 (Head Office)
Australia
Australia
