19
Troubleshooting
Picture Problem
When the TV has trouble with the picture, these steps may help
resolve the problem.
The Problem
Possible Solutions
No picture, or
black and white
picture.
·
Unplug TV from AC outlet and re-plug after
60 seconds.
·
Check that the
Colour Saturation
is set to
50 or higher.
·
Try different TV channels.
The picture is
distorted.
·
The compression of video content may
cause picture distortions, especially in fast
moving pictures from sports programmes
and action movies.
·
If the signal reception is weak or poor,
screen distortion may be visible but it is not
a malfunction.
·
Mobile phones used close to the TV (within
1 m) may cause noise on analogue and
digital channels.
NOTES
• If the test picture does not appear or there is noise or distortion,
the TV may have a problem. Contact the service company in your
country/region.
• If the test picture is displayed properly, there may be a problem
with an external device. Please check the connections.
• If the problem persists, check the signal strength or refer to the
external device’s user manual.
Sound Problem
When the TV has difficulties with sound, these steps may help
resolve the problem.
The Problem
Possible Solutions
There is no
sound or the
sound is too low
at maximum
volume.
·
Check the volume control of the device
(cable or satellite box, DVD, Blu-ray, etc.)
connected to your TV.
Picture is normal,
but no sound.
·
Check the volume settings.
·
Check if ‘Mute’ mode is set to on.
The speakers are
making an odd
sound.
·
Make sure that the audio cable is connected
to the correct audio output connector on the
external device.
·
For antenna or cable connections, check the
signal information.
·
A low signal level may cause sound
distortions.
Picture and Sound Problem
When the TV has difficulties with sound and picture, these steps
may help resolve the problem.
The Problem
Possible Solutions
No sound and
picture.
·
Check if the power cord is plugged into a
powered AC outlet.
·
Press the button in the remote control to
activate the unit from Standby.
·
Check to see if the LED light is on or not. If
it is, then the TV is receiving power.
I have connected
an external
source to my
TV but I get no
picture and/or
sound.
·
Check the correct connection on the external
source and the input connection on the TV.
·
Make sure you have made the correct
selection for the input mode for the incoming
signal.
Sound and
picture distorted
or appear wavy.
·
Some electrical appliances may affect TV
set. If you turn off the appliance and the
interference goes away, then move it further
away from TV.
·
Insert the power plug of the TV set into
another power outlet.
Sound and
picture is blurry
or cuts out
momentarily.
·
If you use an external antenna, check the
direction, position and connection of the
antenna.
·
Adjust the direction of your antenna or reset
or fine tune the channel.
Internet Problem
When the TV has difficulties connecting to the Internet, these steps
may help resolve the problem.
The Problem
Possible Solutions
The TV cannot
connect to your
network or apps.
Make sure the TV has a network connection.
·
Run
Connection Test
(
MENU
˃
Settings
˃
Network
˃
Connection Test
)
·
Contact your Internet service provider.
The wireless
network
connection failed.
·
Make sure your wireless modem/router is
on and connected to the Internet.
The wireless
network signal is
too weak.
·
Position your wireless router, modem
router, or access point in a central location.
Avoid putting it in a corner.