Troubleshooting
Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.
Problem
Possible Cause
Corrective Action
1. The battery is not fully installed in the
tool.
1. Remove and then replace the battery
into the tool, making sure that it is fully
installed and latched.
2. The battery pack is not charged.
2. Remove the battery pack from the tool
and charge it.
3. The battery pack is damaged.
3. Replace the battery pack.
The tool does not start.
4. There is another electrical problem
with the tool.
4. Contact an Authorized Service Dealer.
1. The battery pack charge capacity is
too low.
1. Remove the battery pack from the tool
and fully charge the battery pack.
The tool does not reach full power.
2. The air vents are blocked.
2. Clean the air vents.
1. The attachment is not installed
correctly.
1. Refer to your attachment
Operator’s
Manual
.
The tool is producing excessive vibration
or noise.
2. There is an issue with your attachment.
2. Refer to your attachment
Operator’s
Manual
.
The battery pack loses charge quickly.
1. The battery pack is over or under the
appropriate temperature range.
1. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
1. There is moisture on the leads of the
battery pack.
1. Allow the battery pack to dry or wipe it
dry.
The tool does not run or run continuously.
2. The battery is not fully installed into the
tool.
2. Remove and then replace the battery
into the tool making sure that it is fully
installed and latched.
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