Troubleshooting
Problem
Possible Cause
Corrective Action
1. The power cord is disconnected at the
outlet or the snowthrower.
1. Connect the power cord to the outlet
and/or the snowthrower.
2. The power cord is worn, corroded, or
damaged.
2. Replace the power cord.
Electric starter does not turn (electric-start
models only)
3. The power outlet is not energized.
3. Have a qualified electrician energize
the outlet.
1. The key is not in the ignition or is in the
Stop position.
1. Insert the key into the ignition and turn
it to the On position.
2. The choke is in the Off position and the
primer has not been pressed.
2. Move the choke to the On position and
press the primer 3 times.
3. The fuel shutoff valve is not open.
3. Open the fuel shutoff valve.
4. The throttle is not in the Fast position.
4. Move the throttle to the Fast position.
5. The fuel tank is empty or the fuel
system contains stale fuel.
5. Drain and/or fill the fuel tank with fresh
gasoline (not more than 30 days old).
If the problem persists, contact an
Authorized Service Dealer.
6. The spark plug wire is loose or
disconnected.
6. Connect the wire to the spark plug.
7. The spark plug is pitted, fouled, or the
gap is incorrect.
7. Check the spark plug and adjust the
gap if necessary. Replace the spark
plug if it is pitted, fouled, or cracked.
8. The fuel vent cap is restricted.
8. Remove the vent restriction or replace
the fuel cap.
Engine does not start or starts hard
9. The engine oil level in the engine
crankcase is too low or too high.
9. Add or drain oil to adjust the oil level in
the engine crankcase to the Full mark
on the dipstick.
1. The choke is in the On position.
1. Move the choke to the Off position.
2. The fuel shutoff valve is not completely
open.
2. Open the fuel shutoff valve.
3. The fuel tank is nearly empty or
contains stale fuel.
3. Drain and fill the fuel tank with fresh
gasoline (not more than 30 days old).
If the problem persists, contact an
Authorized Service Dealer.
4. The spark plug wire is loose.
4. Connect the wire to the spark plug.
5. The spark plug is pitted, fouled, or the
gap is incorrect.
5. Check the spark plug and adjust the
gap if necessary. Replace the spark
plug if it is pitted, fouled, or cracked.
Engine runs rough
6. The engine oil level in the engine
crankcase is too low or too high.
6. Add or drain oil to adjust the oil level in
the engine crankcase to the Full mark
on the dipstick.
1. The throttle is not in the Fast position
when throwing snow.
1. Move the throttle to the Fast position.
2. The snowthrower is moving too fast to
clear the snow.
2. Shift the snowthrower into a lower gear.
3. You are trying to remove too much
snow per swath.
3. Reduce the amount of snow removed
per swath.
4. You are trying to remove extremely
heavy or wet snow.
4. Don’t overload the snowthrower with
extremely heavy or wet snow.
5. The discharge chute is plugged.
5. Unclog the discharge chute.
6. The auger/impeller drive belt is loose
or is off the pulley.
6. Install and/or adjust the auger/impeller
drive belt; refer to www.Toro.com
for servicing information or take the
snowthrower to an Authorized Service
Dealer.
Engine runs, but the snowthrower
discharges snow poorly or not at all
27
Summary of Contents for 38657
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