18
Troubleshooting
Have a multi-meter to check voltage and continuity. Use caution when checking high voltage terminals.
Symptom
Possible Solution(s)
The opener does not
run. Power LED is
OFF.
1. Make sure that the power cord is properly plugged into the mains outlet.
2. Check if the output voltage of the transformer is 24VAC. If the voltage
measures 0, the transformer may be overheated or damaged. Turn power off
and allow board to cool for several minutes then reset. Replace the
transformer if the symptom still exists.
3. Check the fuse in the control board. Replace the fuse if it was burnt out.
4. Check the status of the over-discharged LED on the solar controller, the
voltage of the batteries is too low to power the gate opener if the LED is ON.
Please wait the batteries are charged to full.
5. The solar controller could be faulty if the over-discharged LED is ON when
the voltage of the batteries is normal (>24VDC).
6. Check the control board. Replace the control board if necessary.
The opener does not
run. Power LED is
ON.
1. Check to be sure the beam is not blocked if a photocell is used as a
secondary entrapment prevention device. If a photocell is not used, photocell
terminal of the control board should be shorted by a jumper wire.
2. Check the motor. Release the clutch then disconnect the wires of the motor
from terminal 1 and 2. Connect the wires to 24V battery directly, the motor
should run, and then exchange the wires, the motor should run in the opposite
direction. If the motor runs in both directions, please check the other parts
listed below.
3. Check the limit switch. Use a jumper wire to short terminal 4 with terminal
3 and 5, and then use a keying device to operate the opener, replace the limit
switch if the motor could run in both directions.
4. Check the control board. Replace the control board if necessary.
Remote control does
not work.
1. The indicator light of remote control is not on. Check the battery in your
remote control. Replace the battery if necessary.
2. The distance you use the remote is too far away from the opener. Try it
again closer.
3. Remote control is not suitable for receiver. After making sure the codes are
correct, erase remote controls and then re-program the codes in the device.
4. Check the control board. Replace the control board if necessary.
The gate starts but it is
immediately stop or
1. Check the HALL sensor board in the side of the gear box has been
connected to the control board tightly.
