76
S U P P O R T I N F O R M AT I O N
ENGLISH
3
SECTION
PROBLEM
CAUSE
SOLUTION
The time on the idle
display is incorrect.
• The base station is not
connected to the Internet.
• You have not programmed
your
Time Zone
and
Daylight
saving
.
• Your Webtalker is behind a
proxy server.
• The handset gets the time and date from the
Internet. Connect the base station to the
Internet and wait for a few minutes.
• Select your time zone via
Settings > Time
and Date > Time zone.
Then select
Settings > Daylight saving
and choose
Daylight saving
if you are in a zone with
summertime, otherwise select Standard.
• In order for the SNTP (Simple Network Time
Protocol) to work, UDP/IP port 123 must be
set to open proxy.
I cannot make a
Skype to Skype call.
• You are not signed in.
• You have no Internet
connection.
• Choose
Status > Sign in
and enter your
Skype name and password when prompted
for it. If you have no Skype account, you can
create one via
Status > Create new account.
• Please refer to
“I cannot sign in to Skype”
under Advanced troubleshooting.
I cannot make a
SkypeOut call.
• You are not subscribing to this
service.
• You are out of Skype credits.
•You can buy SkypeOut at
www.Skype.com
.
• Check your available Skype credits via
Service > Skype Credit.
My SkypeOut call
does not reach the
person intended.
• You have not stored your
country code.
• Check that your country code is registered
via
Settings > Phone settings > Region >
Country code.
You may also need to check
your area code via
Settings > Phone
settings > Region > Area code.
I cannot receive
Skype calls from
certain persons.
• You have specified restrictions
as to whom you want to
communicate with.
• The person is a blocked Skype
contact.
• You are signed out.
• Check the person who is unable to call you
via
Settings > Privacy > Skype calls
(or
SkypeIn calls
). Select a privacy option
which allows the person to call you.
• Check if the Skype contact is blocked via
Settings > Manage blocked users.
Unblock if required.
• Sign in to your Skype account via
Status >
Sign in to Skype.
My Webtalker does
not ring on incoming
calls.
• You have muted your handset.
• You have enabled
Call divert
,
which means that all incoming
Skype calls are forwarded.
• Adjust the volume via
Settings > Tones >
Ring tones
.
• Disable call forwarding via
Settings > Call
divert > Call forward.
