Tone Commander 6220T-TSG User Manual Download

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Tone Commander 6220T-TSG User Manual

Telephone Configuration Troubleshooting

CA/DN trouble

Check

Fix

Inbound calls to a
specific line cause the
LED to flash, but there is
no audible ringing.

>SETUP >USER
>RING >CONTROL
>Select line

>ALWAYS

A specific line is
selected that is
supposed to have dial
tone, but there isn’t any.

>SETUP >INSTL
>KEYS
>Select line key

>CA/DN

General usage

Check

Fix

All inbound calls appear
on CA1. Outbound calls
cannot be made.

>SETUP >INSTL
>MORE >MODE

>CACH

Ringing calls are not
answered when going
off-hook.

>SETUP >USER
>MORE >PREF

>RING

“SELECT AN IDLE
LINE” is displayed when
going off-hook or
pressing the speaker
key.

Originating DN and
Call Appearance
Reservation settings

See page 27.

Summary of Contents for 6220T-TSG

Page 1: ...6220T TSG User Manual...

Page 2: ...ing the Call Log 10 Using the Call Directory 13 Adjusting the Receive Volume 14 Adjusting the Ringer Volume 14 Installation 15 Ordering ISDN Service 15 6220T TSG Installation 15 Wall Mounting 18 Confi...

Page 3: ...l Ringing Options 48 Call Preference Options 50 Handset Configuration 51 Adjusting the Display Contrast 51 Setting a Call Log Password 53 Troubleshooting 55 Inoperable Telephone Recovery Procedures 55...

Page 4: ...ctions have been disabled These telephones provide 20 call appearances and are equipped with an S T interface An external NT1 Network Termination such as Tone Commander s NT1U 220TC is required The ph...

Page 5: ...nd elapsed time during calls When not on a call the date time of day and softkey options are displayed The viewing angle can be adjusted by tilting the display then changing the contrast setting see p...

Page 6: ...the receiver volume when on a call adjust the ringer volume when on hook 10 Mute Key mutes the microphone when using the handset A red indicator on the key is lit when mute is active 11 Speaker Key d...

Page 7: ...ect an idle call appearance Manual Call Appearance Selection Press an idle unlit call appearance key when off hook Dialing Wait for dial tone Dial the number with the dial pad The dialed number will b...

Page 8: ...t and similar systems Any unused multifunction key can be programmed as a Speed Dial key see page 30 Lift the handset then press a Speed Dial key to dial a number The dialed digits will be shown in th...

Page 9: ...e handset Ringing Control The Ringing Control option page 49 determines how calls ring at your telephone Individual call appearances can be set to always ring never ring or ring after a delay Bridging...

Page 10: ...for currently active keys NO CALL INFORMATION and the assigned directory number if available will be displayed for idle keys Press the Call or Done key when finished Holding Calls ____________________...

Page 11: ...ely before the called party answers Press the Tran key again to transfer the call DSS Transfer While on an active call press the Tran key Press the idle DSS key for the destination party Press the Tra...

Page 12: ...ey to remove the last party added to a conference Terminating a Conference Replace the handset to terminate a conference removing yourself and all other parties Depending on your network configuration...

Page 13: ...icator on your telephone when you have a voice mail message Using the Call Log _______________________ What does the Call Log Do The call log maintains a running list of the last 100 incoming or outgo...

Page 14: ...unanswered ANSWD answered or OUT outgoing A key indicator will alternately flash red and green to identify the call appearance that was used for the logged call To view a previous older call in the l...

Page 15: ...not work when on hook The DIAL option is displayed when viewing the call log while off hook With the call you want to dial showing in the call log display select DIAL An idle call appearance will be...

Page 16: ...rectory page number 1 9 will be shown at the upper right of the display Dialing from the Call Directory Does not work when on hook Press the Call key Select DIR Shortcut you can skip this step and pre...

Page 17: ...fter a call is completed See page 51 to change the preset values Adjusting the Ringer Volume ______________ The Vol5 and Vol6 keys adjust the ringer volume while you are not on a call The telephone wi...

Page 18: ...SPID numbers and confirm the installation date 6220T TSG Installation ___________________ An external NT1 is required Set the Termination Switches on the Telephone and NT1 Set the termination switches...

Page 19: ...e NT1 or PS2 power on pins 7 and 8 Tone Commander NT1U 220TC standalone NT1s and NT1U 223TC rack mount NT1 cards provide both PS1 and PS2 power without additional connections NT1 6220T TSG Set phone t...

Page 20: ...uired Using an 8 conductor line cord connect the S T IN jack on the telephone to the TERMINAL jack on the NT1 Route the cord under the guide tabs in the phone base Wire Color Pin Signal T568 A T568 B...

Page 21: ...e 180 insert the tabs on the short edge of the base into the holes near the display end of the telephone and then snap the tall side of the base onto the telephone Replace the retaining screw required...

Page 22: ...age The display will show progress while establishing the communication layers When all three communication layers are established the TEI Terminal Equipment Identifier and switch type will be shown f...

Page 23: ...en may appear momentarily prompting you to manually configure the telephone at a later time see page 23 Automatic Button Detection 5ESS Custom ISDN only Lift the handset Press each multifunction key t...

Page 24: ...uch as Call Forward or Directed Call Pickup with a preselected destination page 30 Call Directory sets up the display based speed dialing directory page 46 Personal Ringing Ringing Tone selects a dist...

Page 25: ...ws can be downloaded from Tone Commander s web site This program prints key labels and service ordering forms A Microsoft Word template for key labels only is also available Please refer to Appendix A...

Page 26: ...u SPID Key Configuration Parameter Download Installation Password Terminal Mode Reset to Default Settings Installation Options Menu ________________ You can enter the Installation Options menu when th...

Page 27: ...can be automatically selected If National ISDN generic SPID assignments are used by your service provider your SPID will consist of your primary telephone number followed by 0101 e g 42534910000101 Co...

Page 28: ...ne configuration change Note Speed Dial and DSS keys are not configured by Parameter Download From the Installation Options menu select PARAM Setup INSTL PARAM Starting a Download Select START to manu...

Page 29: ...Programming procedures for each key type are described below Call Appearance Directory Number Keys These line keys are used to place and answer calls If you have BASIC service each directory number k...

Page 30: ...or NOT RESERVED are selected first followed by OUTGOING ONLY followed by OUT PRIORITY call appearances OUTGOING ONLY call appearances are selected first for conferencing and transferring Within each s...

Page 31: ...ve been assigned to your line Using the dial pad enter the feature activator code assigned by your network service provider If you need to make corrections while entering numbers select BKSP backspace...

Page 32: ...ne You must program the DSS number to dial the monitored station on your phone even if Parameter Download is provided If the Call Appearance Directory Number is not shown in the top line of the displa...

Page 33: ...play as a P character The first pause in a dial string will wait until the call is answered additional pauses delay dialing for one second Enter multiple pauses to increase the delay time Feature Acti...

Page 34: ...tup Mode Terminal Mode __________________________ National ISDN only If the network does not support Parameter Download you must manually select the terminal mode From the Installation Options menu se...

Page 35: ...ET Enter a new 4 digit password with the dial pad If you need to change a password digit after entering it select BKSP backspace to delete the previous digit Press the Done key Repeat the password whe...

Page 36: ...o exit Setup Mode What to do if you lose your password Ask your system administrator to call Tone Commander technical support at 800 524 0024 in the event you misplace your password You will need to r...

Page 37: ...is useful when moving the telephone to a new user or location Default values are listed in the table on page 65 From the Installation Options menu select RESET Setup INSTL More4 RESET Select YES to c...

Page 38: ...inal Restart Serial Number Error Log Administration Options Menu _____________ You can enter from the Administration Options menu when the phone is idle or during an active call Press the Setup key Se...

Page 39: ...menu select INSPCT Setup ADMIN INSPCT Select KEYS DNs Directory Numbers or MESSAGE Message Indicator Each option is described below Keys Select KEYS Press the key that you want to inspect The key s i...

Page 40: ...number Press the More4 key to view Originate usage Call appearance reservation Feature Activator Conference Transfer or Drop Key The display will show the key number network feature activator number a...

Page 41: ...ory numbers Press the Done key to return to the Local Inspect menu or the Setup key to exit Setup Mode Message Waiting Indicator Select MESSAGE The Message indicator will light The display will show t...

Page 42: ...rial number From the Administration Options menu select VERS Setup ADMIN VERS Serial Number Select SERIAL Hardware Version Select H W Software Version Select S W Press the Done key to return to the Ad...

Page 43: ...ls picture elements or dots on the display should turn dark Press any key to return the display to normal operation LED Indicators Select RED to turn on all red indicators and turn all others off Sele...

Page 44: ...off hook with the handset or unplug the phone Diagnostic Display ______________________ From the Administration Options menu select Setup ADMIN DIAG The display will show the states of layers 1 2 and...

Page 45: ...lect LOG Setup ADMIN More4 LOG Select ERROR to view the error log or PARAM National ISDN only to view the Parameter Download log The most recent log entry will be shown Press the More4key to view prev...

Page 46: ...Call Log Password User Options Menu ______________________ You can enter the User Options menu when the phone is idle or during an active call Press the Setup key Select USER When appears in the top...

Page 47: ...User Options menu or the Setup key to exit Setup Mode Setting Up Speed Dial Keys _______________ Speed Dial keys facilitate dialing for voice mail auto attendant and similar applications If a Speed D...

Page 48: ...e shown in the display Enter digits 24 maximum with the dial pad When all digits have been entered press the Done key to return to key selection or the Setup key to exit Setup Mode If you need to make...

Page 49: ...More4key to cycle through the nine pages until the desired page is displayed Select a directory entry by pressing the softkey below the name display You can edit an existing entry or add a new one by...

Page 50: ...to the Select A Softkey menu or the Setup key to exit Setup Mode Moving a Directory Entry Select MOVE from the Name screen if you want to move a directory entry to a new location Press the softkey for...

Page 51: ...ne When you have chosen a ringing tone press the Done key to return to the Personal Ringing menu or the Setup key to exit Setup Mode Off Hook Ringing Options Incoming calls ring at a muted volume leve...

Page 52: ...ackup answering on call appearances that are primarily answered on other terminals Calls that do not ring due to the ringing control selection do not display call information and are not recorded in t...

Page 53: ...ng refer to the Ringing Control setting above are not selected IDLE preference always automatically selects an idle call appearance even if another one is ringing NONE disables automatic call appearan...

Page 54: ...Select VOLUME The display will show the current preset volume settings Select RCV or RCV to adjust the receiver volume level The new setting will be shown in the display Adjusting the Display Contrast...

Page 55: ...52 Tone Commander 6220T TSG User Manual Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode Done CONTRAST...

Page 56: ...prior to making changes Creating Changing Your Password Select SET Enter a new 4 digit password with the dial pad If you need to make corrections select BKSP backspace to delete the previous digit Pr...

Page 57: ...o User Options menu or the Setup key to exit Setup Mode What to do if you lose your password Contact your system administrator or call Tone Commander technical support at 800 524 0024 in the event you...

Page 58: ...the associated NT1 device is illuminated 4 Replace the ISDN telephone with another and repeat the steps in this section 5 Select ADMIN then MORE then RESTART then YES This will cause the telephone to...

Page 59: ...th the serving telco that they have not changed their office to a new area code some SPID formats include the area code Enter the correct SPID or SPID format With full initialization proceed to the fo...

Page 60: ...ne is selected that is supposed to have dial tone but there isn t any SETUP INSTL KEYS Select line key CA DN General usage Check Fix All inbound calls appear on CA1 Outbound calls cannot be made SETUP...

Page 61: ...ordering ISDN service Contact them for instructions before you create your order Key Assignments The 6220T TSG is compatible with all NIUF terminal packages and many other standard line configuration...

Page 62: ...erence 61 Transfer 62 Drop 63 Message Waiting Indicator National ISDN only DO NOT assign these keys for 5ESS Custom ISDN With Parameter Downloading the phone will automatically remap feature activator...

Page 63: ...mber page 25 ORIG Originating DN RESERV Call Appearance Reservation OUT Outgoing Only IN Incoming Only PRI Outgoing Priority Incoming NOT Not Reserved FA Feature Activator DSS Direct Station Select DS...

Page 64: ...SERIAL Serial Number H W Hardware Versions S W Software Version TEST page 40 DISPLY Display and Indicators LCD Test LCD Display RED Test Red Indicators GREEN Test Green Indicators OFF Turn All Indicat...

Page 65: ...2 Ring Cycles 12 seconds WAIT3 Wait 3 Ring Cycles 18 seconds WAIT4 Wait 4 Ring Cycles 24 seconds WAIT5 Wait 5 Ring Cycles 30 seconds WAIT6 Wait 6 Ring Cycles 36 seconds WAIT7 Wait 7 Ring Cycles 42 se...

Page 66: ...er Units repaired under warranty will be shipped UPS Ground or equivalent freight prepaid by Tone Commander Products that are older than the warranty period but less than 7 years old or still manufact...

Page 67: ...ments UL cUL Listed TSG 6 Certification Number TSG 0212B0103 Network Switch Compatibility Lucent 5ESS National ISDN Custom ISDN Definity PABX Nortel DMS 100 National ISDN Siemens EWSD National ISDN AG...

Page 68: ...f the last error log entry Conference FA FI 60 N A Display Contrast Level 5 Level 5 Drop FA FI 62 N A Handset Volume Level 3 Level 3 Install Menu Password None None Message Waiting FI 63 FI 63 Multifu...

Page 69: ...sol cleaners Use a damp cloth for cleaning 8 Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 9 Do not plac...

Page 70: ...lled into the product C If the product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered...

Page 71: ...nity to maintain uninterrupted telephone service The 6220T TSG is hearing aid compatible HAC per Section 68 316 FCC Rules and Regulations If you have trouble with the 6220T TSG please refer to the Tro...

Page 72: ...Tone Commander 6220T TSG User Manual 69...

Page 73: ...70 Tone Commander 6220T TSG User Manual...

Page 74: ...11609 49th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www tonecommander com 13 102840 Rev B1 2003...

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