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5. Troubleshooting
We suggest pairing your baby monitor with the Tommee Tippee smart app to
benefit from the latest firmware version for your devices and for the latest features.
Can’t find the app?
Search Tommee Tippee smart app to find it in the App Store.
Can’t connect?
Please ensure you are connecting via the 2.4GHz channel on your wi-fi router.
Follow router instructions for use to ensure that option is available to you prior
to connecting.
Can’t hear baby through the parent pod?
The volume level on the parent pod may be set too low. Press the ‘+’ button on
the underside of the parent pod. Alternatively, the parent pod may be too far
away from the baby monitor (maximum distance 80m). Reduce the distance
between the baby monitor and the parent pod.
Both sides of the parent pod are lit up?
Your baby is making noise and the environment they are in is outside of your
comfort zones. Check on baby and if all is well, check your settings in the app
to increase your comfort zone.
Hearing feedback through the parent pod or phone?
If the volume settings are high and you are close to the baby monitor, you may
hear high-pitched feedback. This is common with baby monitors. To avoid it,
press pause on your parent pod or mute on your phone when you’re near the baby
monitor and the sound will stop. Alternatively, move away from the baby monitor.
How does the tracking page work?
The tracking page is designed to help you optimise your baby’s sleep
environment, whatever that may be. By showing the background changes and
baby changes next to each other on the same timeline, you can see whether a
change in the background state may have affected your baby’s sleeping patterns.
In other words, did the room get lighter, louder, hotter or colder that caused your
baby to wake and if so, can you change anything to improve their next sleep.