Tokheim Crypto VGA, Component Technical Manual

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Page 6-4
Document Ref 942179-001 Rev 1
Crypto VGA Component Technical Manual
Issue A
6.4 Paper Jams
To clear a paper jam:-
1) Follow the instructions given in section 6.1 to gain access and
authorisation to the payment terminal.
2) Fully open the printer unit.
3) Locate and remove the printer box cover.
4) Locate the black clip on the printer cutter and lift the cutter up.
5) Holding the cutter in the up position, carefully remove all
jammed paper then gently place the cutter unit back in position.
6) Lift up the white tensioning lever and re-feed the paper roll back
into the cutter unit feed slot (cut the paper to give a straight
edge if required).
7) Place white tensioning lever back into normal (under tension)
position.
8) When correctly inserted, the paper will automatically feed
through to the correct position.
9) Press ‘Ticket’ on the touch screen to print out a dummy ticket to
verify the correct operation of the printer.
IMPORTANT : The ticket will not print if the paper has been
incorrectly fed from the bottom of the roll as the paper is
thermal on one side only.
10) Re-fit the printer box cover.
11) Close the Crypto VGA printer drawer to reset alarm.
12) Return the relevant Crypto VGA to Normal mode at the POS.