TMC EPIC ET4000 User Manual Download Page 1

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Please read before using telephone.

User’s Guide

ET4000 UG for PDF v8 062502.qxd 6/25/02 12:51 PM Page 1

Summary of Contents for EPIC ET4000

Page 1: ...Please read before using telephone User s Guide ET4000 UG for PDF v8 062502 qxd 6 25 02 12 51 PM Page 1...

Page 2: ...s includ ing the following 1 2 3 4 SAVE THESE INSTRUCTIONS Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming poo...

Page 3: ...ns for operation of your system Please retain these instructions for future reference when adding stations or making changes to your system Packing List Remove the unit from the package and check this...

Page 4: ...hook up your radio or a continuous loop recorded message to the system to pro vide professional music or a recorded message to callers on hold External Paging Adapter Allows the connection of an exter...

Page 5: ...tomatic Line Selection 12 Setting Distinctive Ringing 13 Setting Up Toll Restriction 14 Setting System Call Privacy On Off 18 Setting Up Private Auxiliary and Unconnected Lines 19 Operating Your Syste...

Page 6: ...Epic Telephone 42 Adjusting Your Telephone s Time and Date 43 Memory Dialing 44 49 Memory Features 44 Using Memory Dial 45 Using Personal Directory Dial 46 Using Shared Directory Dial 47 Special Memor...

Page 7: ...rex Console 63 Additional Information 64 78 Using Other Telephones with your EPIC Telephone 64 Using the Data Fax Jack 65 Using Optional External Feature Module 66 Replacing Your Battery 68 Adjusting...

Page 8: ...VOLUME Control Buttons p 23 Station In Use Indicators p 21 MUTE Button and Indicator p 36 HEADSET Button and Indicator p 42 HOLD Button p 27 REDIAL Button p 26 PAGE Button pp 52 53 TRANSFER Button pp...

Page 9: ...n pp 32 33 46 47 CALLER ID Button pp 32 33 LOWER Button p 45 CONFERENCE Button p 29 FLASH Button pp 35 48 Battery Compartment p 68 Line Jacks pp 4 6 AC Adapter Jack pp 5 6 MEMORY Buttons p 45 LINE But...

Page 10: ...r both types of standard telephone jacks The RJ11 Single Line Jack and the RJ14 Double Line Jack Your system should match one of them Line 1 2 ix Installing Your System 2 incoming lines with 2 wall ja...

Page 11: ...ho installed the inside wiring and ask for assistance in identifying your existing wiring system and jacks If you are installing new wiring and jacks If any new telephone wiring and modular jacks need...

Page 12: ...the instructions on page 9 to be sure that you have con nected the telephone numbers in the same order to each station Installations with Private Lines Auxiliary Lines and Unconnected Lines You may w...

Page 13: ...d Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Unconnected Shared Private L4Aux1 L4Aux2 Uncon...

Page 14: ...r to the corresponding wall jacks Two line cou plers are available many places for example Radio Shack part 279 401 2 Connect Second Line Cord Connect one end of a long telephone line cord to the jack...

Page 15: ...unction normally In fact a battery is not even needed to pre serve your memory dial numbers in the event of a power failure This is because all memory dial numbers are stored in a static memory which...

Page 16: ...hone Thread the short telephone cord through the square hole in the center of the wall mount bracket and then attach the wall mount brack et to the base of the telephone 2 Connect Cords to Wall Connec...

Page 17: ...at the telephone itself can function for up to two hours in the event of a power failure You may wish to install a battery in at least one Epic phone for emergency oper ation or have another standard...

Page 18: ...our station a name See page 57 Then people will see your station s name when you call them on the inter com Assigning Station Numbers Each station must be assigned a different station number Installin...

Page 19: ...he tele phones Do do this press the line 1 button at one of the telephones The line 1 LED should be green the speakerphone LED should be red and dial tone should be heard from the speaker Now go to ea...

Page 20: ...n Set up and Private Auxiliary and Unconnected Lines Set Ringers On Delayed Off Select Intercom Ring Voice or Handsfree Factory Setting Not assigned Line 1 None Set No Restrictions None Set All Ringer...

Page 21: ...Access Code Set System Call Privacy On Off Tone or Pulse Dialing Store Shared Directory Dial Numbers Name Stations Factory Setting 1234 On Tone None Stored None Named Page 14 18 24 47 57 Note You mus...

Page 22: ...utomatically when you lift the hand set or press the SPEAKER button You may choose any of the outside lines or the Intercom line If your chosen line is in use the telephone will automatically select t...

Page 23: ...ay assign each outside line one of seven other distinctive ringer tones This feature is usually used in one of four ways 1 You may want to assign one of your lines its own ring tone and leave the othe...

Page 24: ...at the factory which is 1234 Setting the restricted numbers and the allowed exceptions at a particu lar telephone Follow the instructions on the following three pages for setting toll restrictions at...

Page 25: ...g Up Toll Restriction Continued Toll restriction numbers are set individually at each station so the restrictions can vary from phone to phone Some examples of popular restrictions 1 to restrict all n...

Page 26: ...s the soft key under NEXT to see the current setting for Line 2 and repeat steps 5 and 6 to change the settings for Lines 2 4 7 Press PROGRAM to exit In addition to setting specific restrictions at a...

Page 27: ...d numbers at this phone If you set restrictions at a particular phone you will most likely also want to store some allowed exceptions at that telephone For example if you restrict long distance calls...

Page 28: ...There are two possible settings CALL PRIVACY ON This is the initial factory setting and when this is set nobody can pick up their station and join or listen to your conversa tion unless you first rele...

Page 29: ...tations PRIVATE Use this setting at any telephone that is connected to a different telephone number than the corresponding line at the other stations For example you may connect your private tele phon...

Page 30: ...for wall mounting pressing firmly upward to snap it in place and clip in the two supplied desk pedestal feet Many people prefer the extra tilt provid ed by the pedestal especially when the phone is pl...

Page 31: ...nder time at another ext On green plus orange wink Call is on hold past reminder time at your station Note that the orange wink alerts everybody to a call that is still on hold past the reminder time...

Page 32: ...ese cases the line indicators will flash normally to signal an incoming call and you can always answer that line whether or not it is ring ing at your telephone by pressing the corre sponding flashing...

Page 33: ...t Volumes can all be set independently by using the VOLUME but tons To increase the volume press the UP but ton To decrease the volume press the DOWN button Eight ringer four handset eight speak erpho...

Page 34: ...GRAM to exit The Tone or Pulse dialing selection is made at Station 11 and this setting governs the entire system If any of your telephone lines have Pulse serv ice you must select Pulse Dialing If al...

Page 35: ...utside call an intercom call or a page Simply press the SPEAKER button instead of lifting the handset When you press the SPEAKER button to make a call the phone selects a line according to its automat...

Page 36: ...numbers dialed along with the date time and duration of each call 3 Go off hook at any time to dial the displayed number The Redial feature enables you to redial or sim ply view any of the last five...

Page 37: ...You cannot put an intercom call on hold If the call is still on hold at your telephone after one minute a triple ring will sound and will sound every minute thereafter to alert you that the caller is...

Page 38: ...o your original call and disconnect the second call If you wish to keep the second call you must remember to place it on hold before return ing to the original call While having a conversation on one...

Page 39: ...then connect both lines together to create a conference call If you wish to talk privately with one party during a conference call press HOLD to place both lines on hold and then press a LINE button t...

Page 40: ...This feature is especially useful for screening calls Note If the other EPIC station does not wish to be transferred the call press the LINE button to return to the outside call You may also transfer...

Page 41: ...he call will remain on hold at your station until another sta tion picks up the call Your EPIC telephone also features eight unique personal transfer rings which you may use to transfer a call to all...

Page 42: ...your local telephone company is name and number and call waiting caller ID compatible and can store up to 50 of your most recent calls In order for this feature to work you must sub scribe to the Call...

Page 43: ...y press the button to scroll through different choices for dialing the number before going off hook or pressing DIAL Entering Area Codes into your Epic telephone You may also enter area codes into you...

Page 44: ...s on Line 1 If your voice mail service is on one of the other lines you may change this set ting to the proper line You may also turn the feature off if you prefer To do this press PROGRAM then NEXT r...

Page 45: ...o the custom calling instructions provided by your local telephone company or to the operating instructions provided with your PBX You can store a switchhook flash into a memory location When you stor...

Page 46: ...ther party can not hear you The Mute feature works whether you are using the handset or the speakerphone It silences only your voice you will still be able to hear the other party The Mute feature aut...

Page 47: ...e Do Not Disturb feature is useful to prevent interruptions during meetings or whenever you do not want to be disturbed While the Do Not Disturb feature is activated your telephone will not ring Incom...

Page 48: ...n heavy use You are spared the trouble of con stantly monitoring your telephone while waiting for a free line To reserve a line that someone is using press HOLD then the desired LINE button As soon as...

Page 49: ...he call and the setting will automatically return to the system setting when you hang up Note Call Privacy is always on for intercom calls Releasing Call Privacy To release call privacy during a call...

Page 50: ...rn back on automatically 10 seconds after you hang up and will be signaled by a flash of the SPEAKER light You may continue making unrestricted calls with out the need of re entering the access code a...

Page 51: ...can use the right arrow button under the display to view the lengths of the previous five calls along with their times and dates Every call is automatically timed in minutes and seconds This feature...

Page 52: ...C directly at 1 800 TMC 1638 Your EPIC telephone is headset ready It comes equipped with a 2 5mm headset jack and a built in headset amplifier along with a dedicated HEADSET button Simply plug the acc...

Page 53: ...currently set date 5 Press the soft key under CHANGE then enter the date as instructed in the display 6 Press PROGRAM to exit Follow these same steps whenever you wish to adjust your system s clock N...

Page 54: ...tion 11 and which you can dial from any phone in the system by pressing followed by the arrow buttons and the DIAL button Directory Card Remove the directory card and write down the names or telephone...

Page 55: ...matically with the press of a memory button Note that you can enter hyphens in your num bers for easy reading as well as flashes and pauses see page 48 To dial a memory dial number 1 Press the memory...

Page 56: ...s in your num bers for easy reading as well as flashes and pauses see page 48 For a guide on using the dialpad to enter names please see page 57 If you would like to erase the personal directory numbe...

Page 57: ...n the system 47 The Shared Directory Dial feature allows you to store an additional 40 telephone numbers into memory at Station 11 and dial them from any phone in the system Note that you can enter hy...

Page 58: ...s such as Call Waiting You may also need to insert a switchhook flash as part of a feature activation code if your telephone is connected to a PBX or Centrex system To insert a switch hook flash into...

Page 59: ...red LINE button If you make a mistake while dialing the number you can use the DELETE button to erase digits one at a time Erasing numbers stored in memory To erase all memory dial numbers and persona...

Page 60: ...eration 50 Making Intercom Calls You may place an intercom call by dialing the two digit station number of the desired station When you place an intercom call your speaker phone turns on automatically...

Page 61: ...ond to the call by speaking towards your tele phone To answer an intercom call if you are currently on an outside call 1 Press the flashing INTERCOM but ton The outside call is automatical ly placed o...

Page 62: ...peaker phone is automatically activated you can talk immediately using the speakerphone or lift the handset and talk Note You may Page another station only if it is not in use does not have DO NOT DIS...

Page 63: ...tercom Prefs appears int he display and then press ENTER Press the soft key under NEXT until Pages appears in the display along with the current setting Press the soft key under CHANGE if you wish to...

Page 64: ...e then give you a triple alert tone which lets you know that your phone has auto matically answered the intercom call on speak erphone You may respond to the call simply by speaking towards your telep...

Page 65: ...Off Hook Voice Announcements you will still be able to alert the station with a single ring but you will not be able to make your voice announcement You may respond to an Off Hook Voice Announcement b...

Page 66: ...eature is especially useful in a nursery room or home office where there are children present The remote station must be set to INTERCOM HANDSFREE When you call this phone on the intercom its speakerp...

Page 67: ...under SAVE Repeat steps 1 5 for any additional sta tions you wish to name 1 2 3 4 5 6 7 8 9 A D G J M P T W B E H K N Q U X C F I L O R V Y a d g j m S t Z b e h k n p u w c f i l o q v x 2 3 4 5 6 r...

Page 68: ...Centrex environments Your Epic system can accomodate up to 16 stations The maximum number of lines will depend on how you choose to install the system Standard Configuration This is the most common s...

Page 69: ...roup of stations shares an auxiliary Line 3 This configuration is useful for workgroups within a company such as a sales department Note that in this example calls coming in on Lines 1 2 and 4 could b...

Page 70: ...ate Centrex tele phone number to Line 2 3 or 4 at your phone The only telephone line that must be connected to the same telephone number on all phones in the system is Line 1 If you wish you may assig...

Page 71: ...rex prefix is the part of the telephone that you DO NOT dial when you wish to reach another Centrex number in your system For example if your Centrex telephone number is 609 555 1380 and people in you...

Page 72: ...ns are ringing 5 Press PROGRAM to exit You may choose to set one or more of your Epic telephones as a Centrex console Any phone that you set as a Centrex console will be alerted by a short ring when a...

Page 73: ...factory setting 5 Press PROGRAM to exit If you wish your telephone to notify any Centrex consoles that may have been set up that your Centrex line is ringing you must choose how long you want your pho...

Page 74: ...ll off hold at a stan dard telephone Note If the line status indicators of your EPIC telephones do not function properly either failing to light up when a standard telephone uses a line or staying lit...

Page 75: ...side of the telephone For added convenience you may connect modems or fax machines to the telephone line by plugging them into the data fax jacks which are found on the right side of the Epic tele pho...

Page 76: ...ns to set it as a External Paging Adapter 3 Connect an amplifier and speaker to the Adapter Additional Information The Music on Hold Adapter enables you to eas ily provide music or a recorded message...

Page 77: ...where you wish to store the door key Press CHANGE then press FLASH then HOLD fol lowed by the number of the desired door box from 23 to 26 then press SAVE Note You may press the memory button to unloc...

Page 78: ...However all feature settings and memory numbers will be maintained since they are stored in a static memory that retains its contents without electricity Please note that it is not necessary for you...

Page 79: ...old Remind 2min factory setting Hold Remind 1min Hold Remind 30s Hold Remind OFF 4 Press PROGRAM to exit Your EPIC telephone is factory set to automati cally alert you at 2 minutes and then every 2 mi...

Page 80: ...Press the soft key under CHANGE repeatedly until the desired hold drop time is displayed The choices are Hold Drop 5 MIN 5 Minutes Hold Drop 15 MIN Hold Drop 30 MIN factory setting 5 Press PROGRAM to...

Page 81: ...ad Program 2 Press the soft key under NEXT repeatedly until Advanced Setting appears in the display and then press ENTER 3 Press the soft key under NEXT repeatedly until Flash Length appears in the di...

Page 82: ...bers follow the instructions on page 49 Erasing All Feature Settings To erase all feature settings at a particular telephone 1 Press PROGRAM The display will read Program 2 Press the soft key under NE...

Page 83: ...PIC telephone such as a fax machine modem or standard telephone is using a line Note If the line status indicators of your EPIC telephones do not function properly either failing to light up when a st...

Page 84: ...f this standard telephone does not work then local telephone company lines or your own wiring may be causing the problem Press the soft key under CHANGE to assign this telephone a station number See p...

Page 85: ...Make sure that a fresh 9 volt battery is installed in the tele phone See page 68 Adjust the volume control See page 23 The Call Privacy feature prevents another EPIC telephone from interrupting a call...

Page 86: ...to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will noti...

Page 87: ...hat interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equip ment off an...

Page 88: ...o do so by the TMC representative Include in the package a copy of the sales receipt or other proof of the date of original purchase Also print your name address phone number and a detailed descriptio...

Page 89: ...other express warranties TMC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY ALL EXPRESS A...

Page 90: ...ation 42 Hold Feature 27 adjusting held call reminder 69 adjusting auto hold drop time 70 Indicator Light Description 21 Intercom making intercom calls 50 answering intercom calls 51 making pages 52 m...

Page 91: ...Resetting Your Phone 72 Restricting Your Phone 14 17 Ring Centrex Console 63 Ringer Control 22 Room Monitoring 56 Safety Information i Setting Up Your System 10 19 erasing all feature settings 72 Sha...

Page 92: ...ion 2540 Route 130 Unit 117 Cranbury NJ 08512 609 860 1830 Toll free 1 800 TMC 1638 Fax 609 860 8980 2002 TMC Corporation Printed in China LIB702YY Rev 1 1 ET4000 UG for PDF v8 062502 qxd 6 25 02 12 5...

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