875760 HDBaseT/HDMI/Audio Matrix 4x4
TLS electronics GmbH
[email protected] - 29 -
An RMA number must first be issued by sales. This RMA number will need to be
referenced on the outside of the return shipment.
Upon receipt of the defective product, TLS electronics GmbH will, at its
discretion, either repair or replace the product and ship it out in the most
expeditious manner possible. Subject to availability, the replacement product
will be shipped on the business day following receipt of the defective product.
In the event the product returned to TLS electronics GmbH has been
discontinued (i.e. the product is no longer being manufactured by TLS but is still
under warranty), TLS will, at its discretion, either repair or replace with
recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from TLS electronics GmbH, you must send the
product - freight prepaid - to TLS. The TLS RMA number must be prominently
displayed on the outside of your package. If you send your product to TLS
electronics GmbH without the RMA number prominently displayed on the
outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. TLS
electronics GmbH does not accept responsibility for any lost shipments unless
proof of delivery to TLS is provided.
Please note:
Product shipped to TLS electronics GmbH must be properly packaged to
prevent loss or damage in transit.
Shipping your RMA to TLS using regular mailing envelopes is not acceptable,
as they do not protect the product from damage during shipping.
TLS electronics GmbH will not repair or replace a module that is shipped in such
a way that the product is not properly protected.
TLS will not accept any product that has been damaged as a result of accident,
abuse, misuse, natural or personal disaster, or any unauthorized disassemble,
repair or modification.
