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Frequently Asked Questions
1. How can I play music on my new Model Sub?
You can play music on your Model Sub by
streaming music over WiFi via the Tivoli App, pair to the Model Sub via Bluetooth, or use the
auxiliary input on the back of the unit. Refer to your Quick Setup Guide or Online Manual for more
information.
2. Where can I find the App?
The Tivoli Audio Wireless App can be found in both the iOS App
Store and the Google Play Store.
3. What kind of power does the Model Sub require?
The Model Sub is packaged with a 12 Volt
DC power supply. The unit can also be powered by an optional rechargeable battery pack (sold
separately).
4. If I purchase a rechargeable battery pack, how long does the battery play for?
A fully
charged battery can play up to 10 hours, on 50% volume.
5. Can I use my Model Sub on a public WiFi network?
Yes, but the strength of the WiFi signal and
streaming capabilities may vary depending on the number of other devices using the network.
6. Can I connect my non-WiFi enabled Tivoli products to the new ART Line?
Yes! Using the new
ConX, you can turn any Tivoli Audio product into a WiFi speaker. It can then be connected wire-
lessly to your Model Sub system.
7. Can I connect my laptop or desktop computer via WiFi to my Model Sub?
At this time, the
Tivoli Audio App is only optimized for phone and tablet use. However, this may change in the
future. You can still connect via Bluetooth or using the Auxiliary port.
8. What services are supported by the ART by Tivoli Audio system?
Spotify (premium), Tidal,
Deezer, QQ Music, Tune In, Network Devices/Servers, and local content. Other music services are
still available to use, but via Bluetooth and the Bluetooth over WiFi feature. Refer the Bluetooth
over WiFi section of your Online Manual for more information.
9. How do I clean my Model Sub?
We recommend cleaning the wood finish with a dry cloth. The
fabric can be cleaned with a lint roller.
10. Can I connect separate ART products together wirelessly?
Yes! Once all desired speakers
have been properly set up on your WiFi network, the speakers will be available for you to connect.
These selected systems will be part of a zone which you can play music to simultaneously. Refer
to your Quick Setup Guide and Online Manual for more information.
11. Can I play multiple sources at the same time?
Yes! You can have as many sources as you have
speakers. Each zone can play a different source if you wish.
12. Do I need a special internet speed or router to use my Model Sub?
You will need a basic
broadband connection connected to a 2.4GHz capable router/wireless access point. This is the
common setup in many homes. The Model Sub does not support 5GHz routers/wireless access
points at this time.
Troubleshooting and FAQ
