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band is set to the standard 2.4GHz. The ART system does not support 5GHz. Make sure your
device is connected to your Wireless Network. Close the Tivoli Audio App and then re-open the
App. You should be able to see the Wireless Network now.
5. The music sounds unbalanced through my speaker.
To check balance, open the Tivoli App,
select Zone and select Speakers. Select the speaker(s) you are using. If you are using only one
speaker, verify that the speaker is set to Stereo. If you are using two speakers, confirm the volume
levels are the same and that they are both set to Stereo or Left/Right if you are listening to them
as a stereo pair. If you are using more than two speakers, make sure all Left and Right speakers are
set up in pairs (for example, do not have 2 Lefts and 1 Right).
6. I have set up the speakers, but I can’t find the Model Sub listed in the App.
Make sure the
LED in the back of the speaker is a solid green color. Power off the unit by holding down the
power button on the back of the unit until the LED turns red, then press the power button again
to turn the speaker on. Restart the App and once the LED on speaker is solid green again, look for
the speaker again in the “Play New” window. If green LED is flashing, refer to Troubleshooting tip
#1 or #2.
7. I’m playing Spotify, but the speaker is coming through my phone.
Open the Spotify App.
While playing a song, at the bottom of the App, click where it says “Available Devices”. Select
name of the master speaker of your Zone and the sound will switch to the Tivoli system. Refer to
the Spotify Connect guide that accompanies your speaker for more information, as well as your
Model Sub Quick Setup Guide and Online Manual.
8. I’m playing Spotify, but I cannot see where it says “Available Devices” at the bottom of the
App.
Make sure you are using a Spotify Premium account. For more information, refer to the Spo-
tify Connect guide that accompanies your speaker or visit Spotify.com. If you are using a Spotify
Premium account, make sure the speaker is connected to your Wireless Network, and restart your
Spotify App.
9. I don’t see Apple Music or Google Play listed in the App.
Not a problem! Set your Model
Sub to Bluetooth mode. Pair your media device via Bluetooth to your desired Model Sub. If you
want to hear the music on more than one speaker, use the Bluetooth over WiFi feature.
10. My Model Sub is on and connected but no sound is coming from the system.
Increase the
volume on your Model Sub using the volume knob located on the front of the unit. You can also
check the volume on the Tivoli App. Next check the media volume on your phone. Make sure it is
turned on and try raising the volume. Make sure nothing is touching the top of your Model Sub on
the touch-sensitive area that may be pausing the system. Pause and then play your audio source,
as your wireless network may have had issues affecting all of your devices.
11. My speaker is non-responsive.
Perform a factory reset. Hold the Setup and Add/Drop buttons
on the speaker at the same time for 3 seconds. The LED will turn red. Press the Power button. The
speaker has now been restored to factory default settings. If it is still non-responsive, remove the
power source (either battery or adapter) and then re-connect the power source.
Troubleshooting and FAQ
