TiVo Media Device, Manual

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Troubleshooting
107
Questions About TiVo Genie Remote Scheduling
My media device did not record a program I
requested online.
•
Check Recording History.
Your media device’s Recording
History may explain why the program did not record. To view
Recording History, go to the TiVo Central
™
screen and select
Find Programs, then To Do List, then View Recording History.
Select the program that did not record to view a brief
explanation.
•
Check the To Do List.
If you chose to record the program only if
it did not conflict with other recordings at the same time, the
media device may have found another showing of the program
that did not conflict with other programs. Check the To Do List
to determine whether the program is still scheduled to record.
Go to TiVo Central and select Find Programs, then To Do List.
•
Check connection.
Go to the TiVo Central screen and select
Messages & Settings, then Settings, then Network, then Connect
to the TiVo Service Now.
•
Check your Channel List.
If the program you requested airs on a
channel you don’t receive, the media device cannot record it. In
addition, if you receive the channel but it is not checked on the
Channel List, the media device cannot record from it. Go to
TiVo Central and select Messages & Settings, then Settings,
then Channels, then Channel List. Every channel you receive
that you wish to schedule recordings from should have a
checkmark beside it.
• Program Guide Data is available for most but not all channels in
New Zealand. See website for the latest information. The TiVo
Genie Remote Scheduling feature will not work in relation to
programs on the channels which do not display their program
guide data on the Guide.
A program recorded at a different time than I
requested.
• If you chose to record the program only if it did not conflict with
other recordings at the same time, the media device may have
found another showing of the program that did not conflict with
other programs.