TiVo Media Device Page 113 Manual Download

Page: 113 / 139

Troubleshooting

101

There aren’t any shows listed in the program guide
for some channels.

• Program Guide Data is available for most but not all channels in

New Zealand. See website for the latest information. The
Season Pass, WishList and TiVo Genie features will not work in
relation to programs on the channels which do not display their
program guide data on the Guide.

Summary of Contents for Media Device

Page 1: ...Discover and enjoy the TiVo service TiVo Media Device Viewer s Guide...

Page 2: ...behind live TV for example if you pause live TV and later resume watching from the paused spot ADVANCE TM catches you up to the live broadcast In a recorded program press it once to jump to the end of...

Page 3: ...and to live within a Freeview HD coverage area Note this media device will not connect to pay TV services 3 To activate your TiVo service and receive your on screen guide data free of charge go to www...

Page 4: ......

Page 5: ...Welcome...

Page 6: ...d other media over which we exercise no editorial or progra mming control Third Party Content You understand that a we do not guarantee access to or the ability to record copy transfer display view an...

Page 7: ...g More with Your Media Device 39 Entertainment at Your Fingertips Home Networking Package40 Multi Room Viewing 42 Listening to Music 44 Viewing Photos 45 Transferring Recordings to Your PC or Mac 47 T...

Page 8: ...V connection which enables High Definition HD pictures and digital sound HDMI cables are sold separately Please note that in New Zealand HDMI is the only connection that provides HD picture quality ou...

Page 9: ...e on screen Guided Setup procedure This customises the media device for your home 4 Take a Tour Once you re finished with Guided Setup the Tours in Chapter 1 of this guide introduce you to the best fe...

Page 10: ...ture and the screen size of the TV don t match Aspect correction offers three modes to fit the broadcast picture to your TV screen Full stretches the picture Panel adds letterbox or side bars to the p...

Page 11: ...ly broadcast Native is recommended if your TV supports all four video formats 1080i 720p 576p and 576i Hybrid When you use a hybrid format the media device converts standard broadcast signals to 576p...

Page 12: ......

Page 13: ...1 The Basics in 4 Short Tours Tour One Playing with Live TV 2 Tour Two Recording Programs 5 Tour Three Your List of Recordings 8 Tour Four Finding Great Entertainment 11 More Cool Things You Can Do 14...

Page 14: ...el 2 Press PLAY to continue watching the program Next press BACK the program rewinds Press BACK a second time to rewind faster and a third time to go faster still Press BACK a fourth time or press PLA...

Page 15: ...e first program you were watching is still paused You can pause for up to 30 minutes on each tuner Press PLAY to continue watching the program Now you really can watch two programs at the same time Pr...

Page 16: ...urfing Press GUIDE to display the program guide Highlight any program and press SELECT If the program is on now the channel changes If the program is on later you ll see options to record that program...

Page 17: ...list of categories you could use to limit your search appears including searching only HD programs but for now select All Programs The next screen has a grid of letters Use the RIGHT LEFT UP and DOWN...

Page 18: ...ormation screen for Mythbusters highlight Get a Season Pass and press SELECT A confirmation screen appears Press SELECT again and after a short pause you have a Season Pass to Mythbusters Every episod...

Page 19: ...recording of any episode by highlighting the title in the To Do List and pressing CLEAR You can delete the entire Season Pass or change recording options using the Season Pass Manager See Using the Se...

Page 20: ...n If you prefer you can highlight any title in Now Playing and press SELECT to see the program information screen which offers these options Play or Resume playing if you re returning to a partially w...

Page 21: ...shows how many programs it contains Even if Groups is turned off you ll see the Recently Deleted folder at the bottom of the Now Playing list To turn Groups on 1 From Now Playing press ENTER on your T...

Page 22: ...a series and you have a Season Pass for that series Each episode of the series will appear in two folders one for the WishList search and one for the Season Pass recording If you delete the program in...

Page 23: ...nd Programs screen choose WishList Search then Create a WishList Search The Create WishList screen shows the different criteria to include in your WishList search For now start by selecting Actor You...

Page 24: ...ns will get at finding interesting programs for you Auto Recording TiVo Suggestions When your media device hasavailable space it automatically records TiVo Suggestions But you don t ever need to worry...

Page 25: ...RECORD on your remote Or use the THUMBS UP and THUMBS DOWN buttons to rate programs and improve future Suggestions Reviewing your Ratings To display a list of all programs that you have rated select...

Page 26: ...Your co worker just told you about a must see program that s on tonight but you won t make it home in time to set up a recording No problem You can go online www mytivo com au for Australia or www my...

Page 27: ...volume and input selection on your TV Record From a Preview See a good preview Record the show If you re watching live TV and a promotion comes on for an upcoming program you may see an iPreview icon...

Page 28: ...The Basics in 5 Short Tours 16 1...

Page 29: ...Finding Programs Finding Programs to Record 18 Finding Programs Using a WishList Search 23 Season Pass and Repeating Recordings 27 Managing Recordings with the To Do List 30 Setting Recording Options...

Page 30: ...you re not recording When you change channels on the tuner you re watching the media device clears the saved portion and starts saving again on the new channel So if the saved portion is important to...

Page 31: ...ord This Showing After the TiVo service schedules the recording you ll return to the guide Filter the Guide to Find Programs Press the GUIDE button then press ENTER to display the Guide Options Highli...

Page 32: ...ers an alphabetical list of programs appears on the right Keep selecting letters until you see your program Other buttons on the TiVo remote have special functions on the grid The CLEAR button erases...

Page 33: ...and press the UP DOWN arrows to select a time 3 Press SELECT to see the list of programs without leaving the time selector or press the RIGHT arrow to see the list of programs and move to the list 4...

Page 34: ...N arrows to change the current selection If you chose Repeating you can choose to repeat the recording on a specified day of the week Every Tuesday or several times a week Every M F 3 Press the RIGHT...

Page 35: ...tion movies starring Sean Connery Note WishList functionality is only available for channels which display guide data in the Guide Can the WishList Feature Do More Than Search Yes it can You can set a...

Page 36: ...earch criteria you ll return to the Create WishList Search page Continue adding as many search criteria to your WishList search as you like For instance you could create a WishList search like this Ke...

Page 37: ...ywords Use quotation marks to specify an exact phrase in a Keyword or Title WishList search to enter quotation marks press PAUSE For example the keyword PAUL SIMON might turn up a documentary about Si...

Page 38: ...a program highlight its title and press SELECT To browse a single WishList search select the search then select View Upcoming Programs to see a list of up to 200 unique programs that match To record a...

Page 39: ...Search in this chapter for more Repeating recordings have the following traits in common Parental Controls If Parental Controls are on when you schedule a repeating recording the media device checks i...

Page 40: ...hange priorities repeating recordings are prioritised by the order in which you set them up the first has highest priority and so on To change the priority order from the Season Pass Manager 1 Press t...

Page 41: ...ng Recording You can also view change recording options view upcoming episodes or cancel Season Passes or auto recording WishList searches with the Season Pass Manager Highlight the program title and...

Page 42: ...ng just highlight the program title on the To Do List and press CLEAR View Recording History Use the View Recording History option on the To Do List if you re curious why a particular program or episo...

Page 43: ...ogram With These Options Press SELECT again to schedule the recording with the new options 4 To cancel your changes press the LEFT arrow or highlight Don t Change Recording Options and press SELECT Re...

Page 44: ...Extend Recordings setting is turned on the values displayed for the last two recording options Start Recording and Stop Recording will be based on schedule information the TiVo service receives from t...

Page 45: ...3 Watching Programs The Status Bar 34 The Channel Banner 35 The Program Guide 36...

Page 46: ...ck in the green segment you re behind live TV If you re behind live TV press ADVANCE to catch up Press the CLEAR button to hide the status bar the program guide the channel banner and anything else th...

Page 47: ...e currently airing on the other tuner Press SELECT to switch to the other tuner You can also switch to the other tuner by pressing the LIVE TV button Audio Select this icon for alternate audio tracks...

Page 48: ...NT REPLAY TM to jump 24 hours back 2 Use the UP DOWN LEFT and RIGHT arrows to highlight a program title If you select a program in progress the channel changes and the program guide disappears Remembe...

Page 49: ...the shows you want When you want to see all channels and programs in the guide turn filtering off Style Choose between the TiVo Live Guide and Grid Guide styles shown on the next page Time and Day Se...

Page 50: ...Channel numbers and channel call letters Guide options Press ENTER to set TiVo Live Guide Programs during this time period Upcoming programs on the selected channel Guide options Press ENTER to set C...

Page 51: ...etworking Package 40 Multi Room Viewing 42 Listening to Music 44 Viewing Photos 45 Transferring Recordings to Your PC or Mac 47 Transferring Videos to Your Media Device 49 Converting Shows for Your Po...

Page 52: ...New Zealand The Home Networking Package will enable you to Transfer content between the TiVo Media Devices in your household Multi Room Viewing Transfer recordings to your PC or Mac to watch TiVoToGo...

Page 53: ...ckage and a TiVo Media Device at the same time you will need to wait until you receive the TiVo Media Device before continuing 6 Download and install TiVo Desktop for PC or for Mac from your My TiVo a...

Page 54: ...3 At the bottom of the Bedroom media device s Now Playing List highlight the media device you want to transfer shows from Let s call this the Living Room media device Remember media devices in your ho...

Page 55: ...PAUSE on the program you were watching before opting to transfer from a paused location 1 From the receiving media device s Now Playing List select the sending media device 2 Press SELECT on the show...

Page 56: ...land to learn more To listen to music on your TiVo Media Device you must first publish MP3 files stored on your computer Publishing your music means making MP3 files available to stream over your home...

Page 57: ...lideshows stored on your computer from the comfort of your couch Just like you need to publish your music to listen to it on your TiVo Media Device you must also publish your photos to view them on yo...

Page 58: ...he list on the right then click Add Your photos are available for viewing 5 On your TiVo Media Device select Music Photos Showcases from the TiVo Central screen 6 Select the menu item that resembles P...

Page 59: ...launch TiVo Desktop 2 Select TiVo Recordings and then click Pick Recordings to Transfer A window showing your TiVo Media Device s Now Playing List appears If you have more than one TiVo Media Device i...

Page 60: ...opcorn on a Mac that is connected to the samehome network as your TiVo Media Device We are not responsible for and do not warrant the use behaviour or performance of such third party software To find...

Page 61: ...page 52 Transferring Videos from your PC to your TiVo Media Device TiVo Desktop only With TiVo Desktop youcan access videos stored in theMy TiVo Recordingsfolder on yourPC and transfer them to your Ti...

Page 62: ...ur TiVo Media Device And if you have video files or podcasts that automatically download to your PC you can use TiVo Desktop Plus to deliver these videos directly to your TiVo Media Device s Now Playi...

Page 63: ...videos you MUST make sure that your TiVo account is linked to TiVo Desktop Plus To do this click File Link to my TiVo Account in TiVo Desktop Plus How many videos from this folder to keep on the media...

Page 64: ...ird party software called Roxio Toast 10 Titanium or Popcorn on a Mac that is connected to the same home network as your TiVo Media Device We are not responsible for and do not warrant the use behavio...

Page 65: ...e Transferring TiVo Recordings to your Windows Based Device below If your portable device does not sync with Windows Media Player recordings transferred to TiVo Desktop s Now Playing List need to be c...

Page 66: ...storing multiple copies of the same recording on your computer Click OK Note These settings apply only to new shows transferred to TiVo Desktop s Now Playing List items currently in the Now Playing Li...

Page 67: ...e installation of third party software called Roxio Toast 10 Titanium or Popcorn on a Mac that is connected to the same home network as your TiVo Media Device We are not responsible for and do not war...

Page 68: ...s 56 4 Expanding Your Recording Capacity To find out how to increase your recording capacity go to www mytivo com au support Australia or www mytivo co nz support New Zealand You can search using the...

Page 69: ...still apply These regular updates future proof your TiVo and ensure that it will always have the latest offerings available For more information on new features and applications please visit www myti...

Page 70: ...Optional Features 58 4...

Page 71: ...ttings 61 Display Settings 63 Parental Controls 64 Network Settings 66 Recording Settings 68 Remote Device Settings 70 External Storage 73 Video Settings 74 TiVo KidZone 77 Account System Information...

Page 72: ...o language track is recorded Dolby Digital If you have an A V receiver or home theatre system that supports Dolby Digital audio use this setting to choose how the media device will record and output d...

Page 73: ...he scan to the Channel List and in most cases selects them as one of the channels you receive A channel is selected if it has a check mark next to it At times the media device may find multiple channe...

Page 74: ...ertain channels may vary This means that you may see channels appear and disappear from the channel list each time you perform a channel scan Signal Quality The Signal Quality screen allows you to bri...

Page 75: ...e display of the mediadevice s LEDs the lights on the media device s front panel The LEDs light emitting diodes indicate when the media deviceis receiving power recording or receiving information over...

Page 76: ...en enter the same password again for confirmation Turn off Parental Controls Enter the password and press SELECT When Parental Controls are off the password is deleted and anyone can view any programs...

Page 77: ...restrict viewing to certain channels or classification limits and to block programs that are unclassified Classification Settings Select Classification Settings from the Parental Controls menu to acc...

Page 78: ...Ethernet Network Settings below If you are using a Wireless network see Wireless Network Settings below View network status This option lets you see information related to your network connection Vie...

Page 79: ...has been able to identify If you have a wireless router or wirelessaccess point and you did not set a network name your network is probably using a name supplied by the router s manufacturer If your...

Page 80: ...idual recordings using Recording Options Overlap Protection Being able to record two programs at the same time doesn t eliminate all possible recording conflicts The Overlap Protection feature gives y...

Page 81: ...ive events like sporting events may go into overtime this unscheduled overtime will not be accounted for by the Extend Recordings setting When the Extend Live Recordings setting is turned on the media...

Page 82: ...listed on the screen The red light on the remote flashes to indicate it received the code Test the button If it doesn t work repeat the steps using the next code on the list Network Remote Control Th...

Page 83: ...gnals to one of them at a time This will prevent the remote control from changing channels on both media devices and prevent you from accidentally deleting programs you want to keep Programming the DV...

Page 84: ...the media device SWITCH to 2 Repeat steps 4 and 5 above Assign the number 2 to media device 2 then press the TiVo button to go to the TiVo Central screen Now when you set the DVR SWITCH to 1 it will o...

Page 85: ...CH to 2 and repeat steps 2 and 3 External Storage Use this screen when you want to add or remove an external storage device Visit www mytivo com au expand Australia or www mytivo co nz expand New Zeal...

Page 86: ...broadcast In PANEL mode letterbox bars or side bars are added to the picture as necessary to fill the screen preserving the broadcast aspect ratio This mode is useful if you re watching a program bro...

Page 87: ...ezesan HD picture into the 4 3 shape If so select 4 3 Standard Screen Check your TV s manual for its capabilities Video Output Format The TiVo Media Device receives video signals in any of the four br...

Page 88: ...dia device to change the Video Output format When you first press the Format button the current Video Output format will be displayed on the front of the media device Continue to press the Format butt...

Page 89: ...Live TV with classifications of P C and G recommended for children 10 and under will be allowed in New Zealand your children will only be able to see programs with the classification of G which are r...

Page 90: ...ram information You cannot use the numbered buttons to change channels and you cannot use the Live TV button on the remote control to switch between the media device s tuners Adding Programs to KidZon...

Page 91: ...clude the following KidZone Channels Select channels to allow or block when watching live TV in KidZone Change Password Change your password for KidZone Modify Classification Settings These settings a...

Page 92: ...of KidZone Now Playing You must enter the password to exit KidZone The media device automatically re enters KidZone after 4 hours of no TiVo remote activity Turning off KidZone If KidZone is not for...

Page 93: ...w message the TiVo Central screen will display the option Read New Messages Settings To read messages 1 Go to the TiVo Central screen and select Read New Messages Settings 2 Select Read New Messages A...

Page 94: ...cent connections to the TiVo service Use the CHAN UP DOWN button to see the rest of the screen Media Access Key Your Media Access Key keeps your TiVo recordings secure and prevents them from being pla...

Page 95: ...s and deletes the list of upcoming TiVo Suggestions This does not delete TiVo Suggestions that have already been recorded Clear program information To Do List Clears all program information cancels al...

Page 96: ...nd the lights on the front of the media device go out Programs that are being recorded or are scheduled to record will still be recorded The media device will still connect to the TiVo service If you...

Page 97: ...6 Accessories Home Networking 86 TiVo Expander Drive 88 TiVo Wireless Adaptor 89...

Page 98: ...led Roxio Toast 10 Titanium to take full advantage of the Home Networking Package At this time TiVo Desktop for Mac only supports streaming of photos and music The Home Networking Package also gives y...

Page 99: ...wing formats Windows Media Video wmv QuickTime Movie mov MPEG 4 H 264 mp4 m4v mp4v MPEG 2 mpg mpeg mpe mp2 mp2v mpv2 Note After your purchase of the Home Networking Package it will take between2 and 2...

Page 100: ...stralia and by up to 400 hours of HD or 800 hours of SD recordings for New Zealand Visit http support mytivo com au or http support mytivo co nz for step by step instructions on how to install your Ti...

Page 101: ...use and unobtrusive your TiVo Media Device can have access to all of the broadband features without the cable connection Easy plug and play installation Connects to your wireless home network via sta...

Page 102: ...Accessories 90...

Page 103: ...7 Troubleshooting Customer Support 92 Troubleshooting Index 92...

Page 104: ...a device For general troubleshooting go to the TiVo Central screen and select Messages Settings then Troubleshooting Additionally when the TiVo service detects a problem the message displayed will oft...

Page 105: ...onnected to the Internet To complete Guided Setup the TiVo Media Device needs to connect to the TiVo service To do this the media device uses a broadband Internet connection through a home network Mak...

Page 106: ...to power the program guide to allow you to search for programs by title etc The TiVo service may also provide you with access to online content and periodic service updates What happens if my media d...

Page 107: ...If not you are unlikely to be able to receive the channels You may also like to ring a TV aerial installer to do a physical reception check If you are in a coverage area check you have a UHF aerial a...

Page 108: ...een exceeded For more information on Parental Controls and KidZone see Chapter 5 I can t get the channel to change Try changing the position of the DVR SWITCH on the remote control If the red light on...

Page 109: ...ight on the remote does flash watch the lights on the front of the media device Do the lights seem to respond i e blink or flash when you press any button on the remote If lights on the front of the m...

Page 110: ...ries from channel to channel and from show to show In general the more action you see on your screen such as in fast moving sports or action movies the more recording space is required Weaker video si...

Page 111: ...the filter and the selected channel list no programs will appear in the guide To view programs in the guide again use the Guide Options to turn off filtering See Customising the Program Guide in Chap...

Page 112: ...annels Program Guide Data is available for most but not all channels in New Zealand See website for thelatest information The Season Pass WishList and TiVoGenie features will not work in relation to p...

Page 113: ...nnels Program Guide Data is available for most but not all channels in New Zealand See website for the latest information The Season Pass WishList and TiVo Genie features will not work in relation to...

Page 114: ...lve some conflicts in favour of preferred programs using the Season Pass Manager to change priorities See Using the Season Pass Manager in Chapter 2 If you encounter a conflict for a single episode us...

Page 115: ...e I can t find my program in Search by Title or WishList Search even though I know it s on The media device uses your received channel list to search for programs To check that the program s channel i...

Page 116: ...device makes a successful connection to the TiVo service and then will start again If your media device lost power while it was indexing program information you can get it to start indexing again by s...

Page 117: ...If you know the date time and channel on which the program will air you can create a manual recording to record it Go to TiVo Central and select Find Programs then Record by Time or Channel then Manua...

Page 118: ...y someone else in your household The program may have been cancelled by the network There may have been a conflict when requesting another program and the proposed resolution was to delete the missing...

Page 119: ...essages Settings then Settings then Network then Connect to the TiVo Service Now Check your Channel List If the program you requested airs on a channel you don t receive the media device cannot record...

Page 120: ...rid of the bars at the top bottom or sides of the picture Letterbox bars at the top bottom and side bars may be added to a program by the broadcaster by the TiVo Media Device or by your TV In some cas...

Page 121: ...least 15 seconds then plugging it back in I don t get a picture now even though I have been able to get one in the past Your TV may not be set to the correct input Most TVs have an input button that s...

Page 122: ...The cables you are using to connect your media device to your TV or other equipment may be damaged or defective Try exchanging the cables connected to the media device with other cables that you know...

Page 123: ...y of the steps below may fix a network connection you probably will not have to complete each one Additional steps for wireless networks are in the section My DVR is not connecting to my wireless home...

Page 124: ...the adaptor is functioning properly a MAC address an identifier unique to the network adaptor you purchased is visible on the Network screen To check go to TiVo Central and select Messages Settings th...

Page 125: ...wireless network adaptor and the wireless access point Wireless networks typically have a range of 30 to 90 meters but distances can vary based on walls floors and other obstructions It may be necess...

Page 126: ...eturn to normal mode from Standby press either the TiVo button the or LIVE TV button KidZone and Parental Controls cannot be used together Setting up KidZone clears all Parental Controls settings and...

Page 127: ...A Appendix Safety Specifications Safety Instructions 116 Front Panel Reference 118 Back Panel Reference 119 Technical Specifications 121...

Page 128: ...w Instructions All operating and use instructions should be followed 5 Water and Moisture The appliance should not be used near water for example near a bathtub washbowl kitchen sink laundry tub in a...

Page 129: ...e referred to qualified service personnel 14 Cleaning Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners use a damp cloth for cleaning If the produ...

Page 130: ...cond red light indicates a second recording in progress Blue LED The blue LED indicates a transfer in progress from the media device s network connection Video Format Display This shows the current se...

Page 131: ...T See Safety Instructions in this chapter Digital Audio Optical Connects to an A V receiver or home theatre system Use an optical digital audio cable sold separately to connect the TiVo Media Device t...

Page 132: ...s the white and red ones to these jacks for analog stereo sound HDMI Connects to a TV A V receiver or home theatre system HDMI provides a pure digital connection for high definition video and digital...

Page 133: ...R RCA 1 pair RF IN Antenna 1 EXPANSION PORT USB 2 Ethernet 1 E SATA 1 for supported extendable hard drive sold separately POWER 110 240VAC 60 50Hz 1 0A AMBIENT EXTERNAL OPERATING TEMPERATURE 15 C to...

Page 134: ...Appendix Safety Specifications A 122...

Page 135: ...tion settings 65 79 clearing all settings 83 Component Video jack 120 Composite Video jack 120 conflicts 27 converting recordings 53 copy protection 18 D deleted recordings 9 30 deleting all settings...

Page 136: ...en 66 networking troubleshooting 111 Now Playing 9 about 8 sorting 9 troubleshooting 98 O online scheduling 14 Overlap Protection feature 68 P panel mode 74 108 Parental Controls repeating recordings...

Page 137: ...storage 73 network 66 Parental Controls 64 recording 68 remote control 70 video 74 setup repeating 83 Showcases 13 sorting recordings 9 sound effects volume of 60 Standby mode 84 status bar 34 storag...

Page 138: ...ting 108 video output format fixed vii hybrid vii native vii video resolution vi W watching two programs at once 3 102 wireless network name of 67 WishListTM searches 11 23 changing 26 viewing results...

Page 139: ...ecorded as TiVo Suggestions Glossary of Icons Guide To Do List View Upcoming Episodes These icons appear beside programs scheduled to be recorded Channel Banner These icons appear in the large channel...

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