To Our Valued Customers:
Thank you for purchasing a Titan Lifts® product. We hope this high quality equipment provides you with years of
dependable service.
It is unfortunate that rare situations may occur with the products you purchase from Titan Lifts®. We value your
business as well as the trust you have and need to maintain your relationship with us. Titan Lifts® carries liability
coverage that may protect our customers if a situation does occur. However, as in all accidents there must be proof
of liability for a claim to be made. Our insurance company requires the following procedures be observed in order to
consider a claim:
A. The claimant must contact the Titan Lifts® distributor immediately with the facts of the situation.
B. If any equipment is damaged, including vehicles or shop equipment, Titan Lifts® must be given the
opportunity to send and impartial representative to the site for proper assessment of the situation.
C. The Vehicle cannot be moved until either an impartial representative has reviewed the accident or clear and
precise pictures are taken that reflect all the pertinent information for an impartial representative to be able to access
the information from a distance. Titan Lifts® or its representatives must approve the pictures before anything can be
moved.
D. If any potential liability is determined on behalf of Titan Lifts®, two estimates must be submitted for damages
to be reimbursed.
It is imperative that the claimant complies with these procedures, because without proper assessment of the situation a
claim will be denied.
ARBITRATION NOTICE
The installation or use of this equipment shall constitute an acknowledgement that the user agrees to resolve any and
all disputes or claims of any kind whatsoever, which relate in any way to the equipment, by way of binding arbitration,
not litigation. No suit or legal action may be filed in any state or federal court. Any arbitration shall be governed by the
Federal Arbitration Act, and administered by the American Mediation Association, Indianapolis Indiana. The maximum
amount that an arbitrator may award and all damages shall not exceed the retail value of this equipment.
WARRANTY NOTICE
This equipment must be installed by a “Professional Installer” assembled and used in the manner according to the
documentation provided to be covered by warranty.
Damaged or missing components must be reported within 72 hours of receipt to your freight carrier and to the
distributor. Claims must be filed to cover cost.
If you have any questions or if we can be of any further assistance, please don’t hesitate to contact a Titan Lifts®
representative at 1-888-908-4826. Thank you for the opportunity to continue to serve your lift equipment needs.
®
PO Box 7069 Greenwood, IN 46142
1.888.908-4826 FAX (317) 215.2770
www.titanlifts.com
TITAN MARKETING, LLC
