TIPTEL easyBASE 28 plus, Operating Instructions Manual, Page: 50 / 52

24
Annex
Guarantee
Please contact your local dealer or importer for details of guarantee
for non EC countries. Within the European Community the following
guarantee regulation applies: Your contact for services arising from
guarantee obligations is the authorised dealer where you bought the
device. Tiptel.com GmbH will grant a guarantee of 2 years from the date
of handover for the material and for the manufacturing of the
telecommu-nications terminal unit. Initially, the purchaser shall have only
the right of subsequent performance. Subsequent performance entails
either repair or the supply of an alternative product. Exchanged devices
or parts shall become the property of the authorised dealer. If the
subsequent performance fails, the purchaser can either demand a
reduction in the purchase price or withdraw from the contract. The
purchaser shall notify the dealer immediately of any defects found.
Proof of the guarantee entitlement shall be furnished by standard proof
of purchase (receipt or invoice). The guarantee entitlement shall expire if
the purchaser or an unauthorised third party interferes with the device.
Damage caused by inappropriate handling, operation, storage or by
force majeure or other external influences shall not be covered by the
guarantee. The guarantee shall not cover any consumable material (e.g.
batteries) or defects that only slightly impair the value or the usability of
the device. Claims for damage caused by transport shall be asserted to
the delivery company.
Notes on settlement:
Repairs can only be conducted by the Tiptel Service. A warranty repair
does not prolong the warranty period - neither for the replaced parts nor
for the device. This guarantee is not transferable and shall expire if the
device is sold on to another party. It shall also expire if the device is
interfered with by third parties or if the serial number on the device
has been removed or made illegible. There is a guarantee seal on the
easyBASE. Please do not damage or remove this seal because other-
wise, your guarantee will expire.
The General Terms and Conditions of Tiptel.com GmbH, which are part
of the contract for a dealer, shall also apply. In the event of a complaint,
the defective product shall be sent to the relevant Tiptel subsidiary, the
importer or dealer along with a description of the defect and the proof
of purchase.
Tiptel.com GmbH, Service, Halskestraße 1, D - 40880 Ratingen
Service:
If, however, problems occur or you have questions on operating the
device, please contact your local dealer.