Frequently Asked Questions
(FAQS)
Question
Answer
How can you tell if the WiFi Smart Socket is
successfully paired with my router?
If you are successfully paired, the light on the
WiFi Smart Socket will stay lit
What if I change or update my router?
You will need to reconfigure your WiFi Smart
Socket to work with your new router.
From what distance can I control the WiFi
Smart Socket?
You can control your WiFi Smart Socket from
any location in the world as long as your
iOS/Android device can access the internet
through WiFi or 3G/4G network
Why has my WiFi Smart Socket turned off
unexpectedly?
Your WiFi network may have turned off. Please
check and restart your wireless router, then
power-on the WiFi Smart Socket
What appliances are suitable to use with the
WiFi Smart Socket?
The WiFi Smart Socket will work with any
home appliance that currently plugs into a
Smart Socket and draws under 3000W power.
The WiFi Smart Socket is best suited to
appliances which do not contain internal
on/off switching, or which can be switched to
an always on state. For example, a traditional
lamp will be well suited to the WiFi Smart
Socket, but a touch-lamp which resets to the
off position when the power is cut, would not
be a good choice for the WiFi Smart Socket.
I can’t connect to my WiFi Smart Socket from
outside of my home WiFi network
You will need to enable port forwarding to
access the WiFi Smart Socket from outside of
your home. As every router is different, please
refer to your router/modem instruction
manual for detailed information or contact the
manufacturer regarding port forwarding. You
should still be able to use the Wi-Fi Smart
Socket within your home Wi-Fi network
without port forwarding.
