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13
If Rice Does Not Cook Properly
14
Check the following when you experience a problem with food cooked concurrently using the cooking plate.
Check point
Problem
W
ere more ingredients and
seasonings used than indicated
in the COOKBOOK?
W
ere the ingredients arranged
unevenly in the cooking plate?
W
as more than the acceptable
maximum amount or less than
the minimum amount of rice
cooked?
W
as a menu other than
“Synchro-Cooking” used?
W
as the food cooked according
to the precautions for ingredients
to be placed in the cooking
plate?
W
as the appliance plug removed
or was there a power outage
during cooking?
Cooked rice
Too hard
Too soft
Not cooked
completely
Has a hard center
Burned
Has an odor
Sticky
Cooked food Too hard
Too soft
Not fully heated
Overflows into the
rice
During cooking
Steam leaks
Boils over
The cooking time is
excessively long
Reference page
If Synchro-Cooking Does Not Work As Expected
English
Problem
Cause
There is a thin film covering
the rice.
A thin, tissue-like film is formed by melted and dried starch. This is not harmful to your
health.
Rice sticks to the inner pot.
Soft rice and sticky rice can easily stick to the pot.
Check point
Problem
W
as the amount of rice and
water correct?
Are there grains of rice, cooked rice, or water drops
on the outside bottom of the inner pot, heater plate,
and center sensor or on the lid sensor?
W
as the rice stirred and
loosened well?
Are there any cooked rice or
grains of
rice stuck t
o
the gaskets
or the brim of the inner pot, etc.?
W
as the rice rinsed well?
(other than rinse-free rice)
W
as the
Timer function set for
more than 12 hours in advance?
W
as the Keep W
arm function
used continuously for more than
12 hours?
W
as the rice left in the rice
cooker with the Keep W
arm
function turned off?
W
as the appliance plug removed
or was there a power outage
during cooking?
Rice being kept warm
Has an odor
Discolored
Dry
Sticky
Reference page
–
Check point
Problem
Is other than white rice or rinse-
free rice being kept warm?
Is less than the minimum
required amount of rice being
kept warm?
Is the rice concentrated along
the wall of the inner pot (less
rice in the middle of the pot)?
W
as cold rice added to rice that
is being kept warm?
W
as a spatula left in the inner
pot?
W
ere the rice cooker and its
parts cleaned sufficiently?
W
ere odors removed after
cooking?
Rice being kept warm
Has an odor
Discolored
Dry
Sticky
Reference page