Tiger River Bengal Owner'S Manual Download Page 51

Page: 51 / 52

page 48

TROUbLESHOOTINg

Should you experience any problem whatsoever, do not hesitate to contact your authorized Tiger River

dealer. Here are some tips to help you to

diagnose and rectify some more common sources of trouble yourself, if you choose to do so.

gEnERAL OPERATIOn TROUBLESHOOTIng gUIdE

Problem

Probable causes

Solutions

Entire spa is inoperative

• Power failure

• GFCI tripped

• Heater high-limit thermostat tripped

• Spa lock activated

• Check power source

• Reset GFCI; call for service if it will not reset

• Disconnect power for at least thirty seconds to reset heater high limit. If it

will not reset, check for clogged filters. If tripping continues, call for service.

• Deactivate spa lock

Spa does not heat; jets

and light operate (Ready,
and Power indicators are
blinking)

• Integrated pressure switch open

• Circulation pump thermal cut-off tripped

• Check for clogged filters. Integrated pressure switch will reset when the

flow of water through the heater has been restored. Call for service if the
heater trips frequently.

• Check for clogged filters or air locks in plumbing. Disconnect power to the

spa, allow circulation pump to cool. Circulation pump thermal cut-off will
reset when pump has cooled and power is reapplied. Call for service if
circulation pump thermal cut-off trips frequently.

Jets weak or surging

• Spa water level too low

• Filters clogged

• Comfort Control

lever closed

• Add water

• Clean filters

• Open Comfort Control lever

Light inoperative

• Spa lock activated

• Light wiring or assembly is faulty

• Deactivate spa lock

• Replace light assembly

Power indicator blinking
(Entire spa inoperative)

• Heater high-limit thermostat tripped

• Disconnect power for at least thirty seconds to reset heater high limit. If it

will not reset, check for clogged filters. If tripping continues, call for service.

Ready indicator blinking

• Temperature sensor problem

• Disconnect power for at least thirty seconds. If blinking continues, call for

service.

SPA WATER MAInTEnAnCE TROUBLESHOOTIng gUIdE

Problem

Probable causes

Solutions

Cloudy Water

• Dirty filters

• Excessive oils / organic matter

• Improper sanitization

• Suspended particles / organic matter

• Overused or old water

• Clean filters

• Shock spa with sanitizer

• Add sanitizer

• Adjust pH and/or alkalinity to recommended range

• Run jet pump(s) and clean filters

• Drain and refill the spa

Water Odor

• Excessive organics in water

• Improper sanitization

• Low pH

• Shock spa with sanitizer

• Add sanitizer

• Adjust pH to recommended range

Chlorine Odor

• Chloramine level too high

• Low pH

• Shock spa with sanitizer

• Adjust pH to recommended range

Musty Odor

• Bacteria or algae growth

• Shock spa with sanitizer–if problem is visible or persistent, drain, clean

and refill the spa

Organic buildup / scum ring
around spa

• Build-up of oils and dirt

• Wipe off scum with clean rag – if severe, drain the spa, use a spa

surface and tile cleaner to remove the scum, and refill the spa

Algae Growth

• High pH

• Low sanitizer level

• Shock spa with sanitizer and adjust pH

• Shock spa with sanitizer and maintain sanitizer level

Eye Irritation

• Low pH

• Low sanitizer level

• Adjust pH

• Shock spa with sanitizer and maintain sanitizer level

Skin Irritation / Rash

• Unsanitary water

• Free chlorine level above 5 ppm

• Shock spa with sanitizer and maintain sanitizer level

• Allow free chlorine level to drop below 5 ppm before spa use

Stains

• Total alkalinity and/or pH too low

• High iron or copper in source water

• Adjust total alkalinity and/or pH

• Use a metal deposit inhibitor

Scale

• High calcium content in water – total

alkalinity and pH too high

• Adjust total alkalinity and pH – if scale requires removal, drain the spa,

scrub off the scale, refill the spa and balance the water

Service Information

Summary of Contents for Bengal

Page 1: ......

Page 2: ...___ TELEPHONE ________________________________________________________________________________ SPAMODEL SERIAL NUMBER _ _________________________________________________________________ COVER SERIAL NUMBER _ ____________________________________________________________________ ACCESSORY SERIAL NUMBERS _______________________________________________________________ Important Welcome In most cities a...

Page 3: ...emperature Control 27 System Mode 27 Tools Menu 27 Music Control 29 Display Inversion 30 spa care and maintenance Draining the Water 30 Prevention of Freezing 31 Winterizing your Spa 31 Filter System 32 Filter Cartridge Removal and Cleaning 32 Care of the Spa Pillows 33 Care of the Exterior 33 SureWood Spa Cabinet 33 Care of the Spa Cover 34 Retractable Cover Systems 34 Vacation Care Instructions ...

Page 4: ...or conduit within five feet 1 5 m of the unit as needed to comply with local requirements WARNING To reduce the risk of electrical shock replace a damaged cord immediately Failure to do so may result in death or serious personal injury due to electrocution Your spa is provided with a Ground Fault Circuit Interrupter for user and equipment protection To ensure proper operation of this important saf...

Page 5: ...rop which will cause overheating of the jet pump motor and motor damage Attempt to open the electrical control box There are no user serviceable parts inside Risks to avoid DANGER RISK OF INJURY To reduce the risk of injury to persons DO NOT remove suction fittings filter standpipes located in the filter compartment The suction fittings in the spa are sized to match the specific water flow created...

Page 6: ...re entering the spa to be sure it s comfortable SAFETY SIGN Each Tiger River spa is shipped with a SAFETY SIGN in the owner s package The sign which is required as a condition of Product Listing should be permanently installed where it is visible to the users of the spa To obtain additional SAFETY SIGNS contact your Tiger River dealer and request Part 70798 Important spa instructions The following...

Page 7: ...g 4 300 lbs 1 950 kg 105 lbs per square foot 115v System Not available 230 volt 50 amp Single phase GFCI protected circuit Sumatran Model N Seats 4 Adults 6 6 x 6 6 1 98m x 1 98m 33 84 m 65 square feet 1 500 115 volt 6 000 230 volt 310 gallons 1 173 litres 653 lbs 296 kg 3 833 lbs 1 739 kg 105 lbs per square foot 115v System 115v 20 amp dedicated circuit 230 volt 50 amp Single phase GFCI protected...

Page 8: ... electrical codes contact your local electrical code compliance inspector for more information inspection for proper grounding may be required before pouring concrete to form the slab If you place the spa on the ground even temporarily place stepping stones under the leveling areas see Spa Leveling Instructions The stones should be at least two inches thick and twelve inches square Even with stone...

Page 9: ...s are needed at that lowest corner 3 Now carefully pivot the level keeping the shimmed end where it is until the other end of the level rests on one of the other corners Check the level Adjust the end of the level using the procedure above Carefully pivot the level again to the last corner leaving the pivot end at its original location and repeat the procedure Whatever shims are on the three corne...

Page 10: ...n Model CHP Leveling Points NOTE All dimensions are approximate measure your spa before making critical design or pathway decisions 18 46cm 18 46cm 32 81cm 47 1 4 120cm 84 213cm 25 1 2 65cm 53 3 4 137cm 18 1 2 47cm 21 1 2 55cm 21 1 2 55cm 18 46cm 84 213cm Door Side U P S ID E D O W N V IE W O F S PA CENTER MIDDLE SHIMS ...

Page 11: ...ions are approximate measure your spa before making critical design or pathway decisions 15 leveling points place shims approx 18 in from edge then center middle shims Door Side CENTER MIDDLE SHIMS U P S ID E D O W N V IE W O F S PA Installation Instructions ...

Page 12: ...ons are approximate measure your spa before making critical design or pathway decisions 15 leveling points place shims approx 18 in from edge then center middle shims Installation Instructions Door Side U P S ID E D O W N V IE W O F S PA CENTER MIDDLE SHIMS ...

Page 13: ...ry 8 Bonding terminal 2 3 4 7 6 5 Overhead Views A Hydromassage jet with directional nozzle B Hydromassage jet with dual port rotary nozzle C Precision jets D Heater return and spa drain E Secondary suction F Light lens G Spa pillow H Filter compartment I Control panel J Comfort Control lever for Precision jets K Cup holder L Water Feature lever M Water Feature B B A A A A E F G K J I H D C C C C ...

Page 14: ...or optional accessory 9 Bonding terminal Overhead Views A Hydromassage jet with directional nozzle B Hydromassage jet with dual port rotary nozzle C JetStream jet D Precision jets E Heater return and spa drain F Secondary suction G Light lens H Spa pillow I Filter compartment J SmartJet system selector K Control panel L Comfort Control lever for Precision jets M Cup holder N Water Feature MM only ...

Page 15: ...ary Drain 8 Ozone injector optional accessory 9 Bonding terminal 1 2 3 4 5 8 7 6 Overhead Views A Hydromassage jet with directional nozzle B Hydromassage jet with dual port rotary nozzle C JetStream jet D Precision jets E Heater return and spa drain F Secondary suction G Light lens H Spa pillow I Filter compartment J SmartJet system selector K Control panel L Comfort Control lever for Precision je...

Page 16: ...te the IQ 2020 spa control box Loosen the screws on the front of the control box Remove the screws and the control box cover 3 Route the electrical service from the subpanel into the spa equipment compartment Install the supply conduit so as not to block the drain valve NOTE The subpanel must be placed in sight of the spa at a minimum distance of five feet away 4 Connect the supply conduit to the ...

Page 17: ...de the IQ 2020 control box at the lower left hand corner 2 Connect the 12AWG Blue wire from the subpanel 20 amp breaker terminal L1 to TB 1 terminal 5 3 Connect the 12AWG Red wire from the subpanel 20 amp breaker terminal L2 to TB 1 terminal 6 4 Connect the 12AWG White wire from the subpanel 20 amp breaker terminal N load neutral to TB 1 terminal 7 NOTE The white neutral wire must be attached to t...

Page 18: ...installation requirements Your Tiger River spa has been carefully engineered to provide maximum safety against electric shock Remember connecting the spa to an improperly wired circuit will negate many of its safety features NOTE Long wiring runs may require larger gauge wire than stated We recommend using a maximum 3 voltage drop when calculating wire gauge requirements 115 230 Volt Convertible M...

Page 19: ...r terminal N load neutral to TB 1 terminal 7 Note The white neutral wire must be attached to the load neutral on the 115 volt 20 amp breaker not the neutral bus bar in the subpanel The white pigtail neutral wire from the 20 amp breaker is already connected to the neutral bus bar 4 Connect the 10AWG Blue wire from the subpanel 30 amp breaker terminal L1 to TB 1 terminal 2 5 Connect the 10AWG Red wi...

Page 20: ...on of a ground bonding wire between this point and any metal equipment enclosures reinforced concrete pad pipe or conduit within 5 feet of the spa if needed to comply with local building code requirements The bonding wire must be at least a 10 AWG solid copper wire Bond the spa to all exposed metal equipment or fixtures handrails and concrete pad per N E C Article 680 and all local codes Installat...

Page 21: ... one Wavemaster 8000 2 hp single speed jet pump and one Wavemaster 8200 2 hp two speed jet pump The Bengal Model MM features a Wavemaster 9200 2 hp two speed jet pump The Caspian and Bengal Model MM spas have a No Fault titanium high watt density heater The heating system consists of a 4 000 watt 4 kW heater on the Caspian while the Bengal Model MM has a 6000 Watts 6kW heater The spas are also equ...

Page 22: ... water level condition or clogged filter cartridges Be sure the air control valves see illustration in Comfort Control system section are open by turning each one clockwise and checking to see that the SmartJet lever is pointing to the 3 o clock position see illustration in SmartJet system section 4 Adjust TotalAlkalinity TA to 80 ppm Calcium Hardness CH to 100 ppm then spa water pH to between 7 4...

Page 23: ...et system is not used on the Caspian Please consult the jet system menus on the following pages to determine which jets are activated with each SmartJet lever position Or just jump in and play turn the lever and see what happens Comfort Control system The Comfort Control system allows you to control the intensity of the Precision jets by adjusting the mixture of air and water Turn the Comfort Cont...

Page 24: ...ntified and corrected NOTE Failure to wait 30 seconds before resetting the GFCI may cause the spa s Power indicator on the control panel to blink If this occurs repeat the GFCI test procedure CAUTION Never use the GFCI as a means to disconnect power to the spa always unplug it If the GFCI is tripped while the spa is plugged in and a power outage occurs when power returns the GFCI will automaticall...

Page 25: ...jets on right wall 4 Precision jets on front wall 1 directional hydromassage jet on front wall 6 Precision jets on left wall Jet System 1 Jet pump 2 2 dual port rotary hydromassage jets on right back wall 6 Precision jets in FootWell system 13 Precision jets on back left 1 Water Feature right wall lever must be in ON position CASPIAN Model CHP Jet Menu ...

Page 26: ... directional hydromassage jets on back wall 6 Precision jets in FootWell system 1 directional hydromassage jets on left wall Jet System 4 SmartJet lever in the 12 o clock position 12 Precision jets on back left 6 Precision jets in FootWell system 1 JetStream jet on front right 1 directional hydromassage jet on front wall Bengal Model M Jet System 2 SmartJet lever in the 6 o clock position 10 Preci...

Page 27: ...on front wall 1 directional hydromassage jet on left wall Jet System 2 SmartJet lever in the 9 o clock position 2 Precision jets on back left 2 directional hydromassage jets on back wall 3 Jet Cluster system on back right 2 dual port rotary hydromassage jets 1 directional hydromassage jet 1 Water Featrue right wall lever must be on 6 Precision jets in FootWell system 1 directional hydromassage jet...

Page 28: ...ick visual check of the spa s status Jet System 1 SmartJet lever in the 3 o clock position 2 dual port rotary hydromassage jets on back left 10 Precision jets on back right 2 directional hydromassage jets on front left Jet System 2 SmartJet lever in the 9 o clock position 3 Jet Cluster system on back left 2 dual port rotary hydromassage jets 1 directional hydromassage jet 1 JetStream jet in FootWe...

Page 29: ...he light symbol will also turn off If the light is left on it will automatically be turned off by the control system after 6 hours of continuous operation The light symbol on the panel will also turn off when the light is deactivated If the light will not turn on make sure Spa Lock is deactivated Spa Lock disables the controls on the control panel Light All Tiger River spas come equipped with a li...

Page 30: ...will allow you to conveniently turn the jet s on high speed and the light on maximum intensity at the same time To activate the system mode perform the following functions Press the MODE button until the SYSTM symbol is illuminated on the display The jets and light icons will flash until the system mode is activated Press the ON button to activate the SYSTM mode feature NOTE Once activated the jet...

Page 31: ...e jets temperature control light and any other features your spa may have are deactivated If a button is pressed the control panel will display the lock symbol and the word SPAfor 30 seconds then turn off To deactivate the Spa Lock press the MODE button in the TOOLS submenu until the SPA symbol is illuminated on the display Press the OFF button to deactivate the SPALOCK feature Lock Override The L...

Page 32: ...ol panel MUSIC MENU Once the music system is installed a MUSIC menu will be accessible on the control panel screen To access the menu press the MODE or MODE buttons on the control panel until MUSIC is displayed BASIC CONTROL PANEL OPERATION To enter into a sub menu or to adjust the current function displayed use the ON or OFF buttons To move to the next sub menu use the MODE or MODE buttons To exi...

Page 33: ...e music system will be the new default settings used the next time the music system powers up DISplay Inversion You may invert the control panel display for easier viewing from inside the spa To invert the display the following is required Press the MODE OFF buttons simultaneously By pressing the MODE OFF buttons simultaneously a second time the screen will go back to it s original display SPA CAR...

Page 34: ...ase during these cold periods as the heater will cycle more frequently As an additional precaution against partial freezing of some of the components the equipment compartment can be insulated with an insulating kit available from your local dealer This insulating kit will also help to maximize the spa s energy efficiency NOTE When warmer weather returns approx 60 70 F the insulating kit must be r...

Page 35: ...to support heavy weight loads and should not be used as a seat In extreme cases the lid could crack and break This occurrence is considered abuse and is not covered under the warranty Tiger River spas are equipped with one filter cartridge sized to meet the needs of the jet pump system As with any water filtering system the filter cartridges may become clogged resulting in reduced water flow It is...

Page 36: ...s not covered under the limited warranty 3 To reinstall the spa pillow carefully bend the pillow slightly to allow one of the pillow retainers to slip into the recess in the back of the pillow 4 Keeping the pillow slightly bent slide the other pillow retainer into the recess in the back of the pillow 5 After the second pillow retainer is in place press the pillow down into the recess in the spa sh...

Page 37: ... not be covered under the warranty DO NOT use any lifting mechanisms chemicals or cleaners except those recommended by Watkins Manufacturing Corporation or its Authorized Sales and Service Dealer IMPORTANT Whenever the spa is not in use it is essential that the cover be in place When filled this ensures effective temperature maintenance and economical operation When empty this prevents potential d...

Page 38: ...Corporation or itsAuthorized Sales and Service Dealer DO NOT use hard sharp or metal objects such as a car windshield scraper to remove ice Such objects can cut mar or puncture the vinyl surfaces WARNING Keep unsupervised children away from the cover Always lock the cover in place after use Keep hands away from the hinging points Do not allow anyone to climb sit or stand on the cover when in the o...

Page 39: ...nized and recommended by Watkins The Reagent Test Kit is a method which provides a high level of accuracy Test Strips are a convenient testing method used by many spa owners Keep in mind that test strips are susceptible to heat and moisture contamination which will result in inaccurate readings IMPORTANT Always read and carefully follow the directions included with the Test Kit or Test Strips to e...

Page 40: ...as lead calcium copper and iron are not removed C Instructions are included with the FreshStart10 000 pre filter When the spa is filled proceed to the next step Balancing the Total Alkalinity TA A The recommended TotalAlkalinity TA for your spa water is 40 120 ppm B TotalAlkalinity is a measure of the total levels of carbonates bicarbonates hydroxides and other alkaline substances in the water TAi...

Page 41: ... Stain and Scale Inhibitor 3 pH 7 4 7 6 Sodium Bisulfate 4 Sanitizer See section on Maintaining the Sanitizer Level If the pH is too high it can be decreased by adding Hot Spring FreshWater pH Alkalinity Down or sodium bisulfate to the spa water NOTE After adding sodium hydrogen carbonate or sodium bisulfate wait two hours before testing the water for pH Measurements taken too soon may not be accu...

Page 42: ...top releasing silver ions into the water To weekly shock treat your spa you may use either MPS or sodium dichlor It will require much less sodium dichlor to administer the shock treatment than MPS one teaspoon of sodium dichlor has oxidizing capabilities comparable to two tablespoons of MPS Sodium dichlor may be a more appropriate weekly shock for those users that experience heavy bather load cond...

Page 43: ... the continuous flow of water created by the pump s 24 hour circulation The flowing water through a chemical erosion process carries with it the silver ions necessary to add a sanitizing residual to the spa water Question What happens if I do not add the weekly shock treatment Answer The contaminants in the water may coat the silver ion cartridge s ceramic beads blocking the silver ions release in...

Page 44: ...daily sanitation may eventually cause discoloration or degradation to the bottom of the cover or the tile grouting which would not be covered under the terms of your limited warranty Warning Always allow the FreeAvailable Chlorine to fall to 5 ppm before using the spa Warning Never leave an open spa unattended especially if there are children present Building a Sanitizer Routine During the first m...

Page 45: ...l and spa industry regarding ozone systems ozone CAN NOT be used as a single source sanitizer water clarifier anti foamer and mineral chelating agent Asecondary source sanitizer must be used to maintain 2 0 ppm 2 0 mg L of FreeAvailable Chlorine FAC Watkins Manufacturing Corporation recommends that a chemical maintenance program based on recognized and documented industry standards still be follow...

Page 46: ...itizer level can be extremely high High sanitizer levels can chemically burn or discolor the spa s shell or the underside of the cover Then after a period of time the sanitizer level dispensed by the floater will fall to near zero Alow sanitizer level will allow viruses bacteria or algae to grow 2 Floaters tend to stay in one area of the spa most of the time usually over the cool down seat causing...

Page 47: ... Any one of these five elements fluorine chlorine bromine iodine and astatine MPS Monopersulfate is the non chlorine oxidizer used with the FreshWaterAg silver ion purification system Nitric Acid The formulation of nitric acid a highly corrosive chemical is a byproduct of the ozone generating process Nitric acid is produced in very small quantities and is readily dissolved in the water stream with...

Page 48: ...ng the GFCI s or resetting the high limit thermostat then the problem should be referred to a qualified service technician Refer to the Heater section if the spa operates but does not heat or refer to the Troubleshooting Guide for additional service information NO FAULT HEATER AND integrated pressure switch Watkins Manufacturing Corporation unconditionally warrants the No Fault heater against any ...

Page 49: ...jet pump continue to shut off after short periods of use contact a qualified service technician ACTS INVALIDATING WARRANTY The limited warranty is void if the Tiger River spa has been subjected to alteration misuse or abuse or if any repairs on the spa are attempted by anyone other than an authorized representative of Watkins Manufacturing Corporation Alteration is defined as any component or plum...

Page 50: ...d C l e a n S p a S p r a y C l e a n F i l t e r C a r t r i d g e S o a k F i l t e r C a r t r i d g e M a i n t a i n E v e r w o o d S p a C a b i n e t C l e a n a n d C o n d i t i o n V i n y l S p a C o v e r W i n t e r i z e S p a M i s c e l l a n e o u s S e r v i c e ...

Page 51: ...eck for clogged filters If tripping continues call for service Ready indicator blinking Temperature sensor problem Disconnect power for at least thirty seconds If blinking continues call for service Spa water maintenance troubleshooting guide Problem Probable causes Solutions Cloudy Water Dirty filters Excessive oils organic matter Improper sanitization Suspended particles organic matter Overused ...

Page 52: ...umatran Model NC 11 09 2009 Watkins Manufacturing Corporation Tiger River Bengal Caspian Sumatran No Fault IQ 2020 SmartJet Comfort Control Wavemaster SureWood Silent Flo 5000 JetStream Precision CoverCradle Cover Shield UpRite Lift n Glide EverFresh FreshStart FreshWater FreshWaterAg and The Home Relaxation Specialists are trademarks of Watkins Manufacturing Corporation BaquaSpa is a trademark of...

Search results

Summary of Contents for Bengal

Reviews:

Related manuals for Bengal

Brands by name

Popular brands

Tiger River Bengal, Owner'S Manual

Search results

Summary of Contents for Bengal

Reviews:

Related manuals for Bengal

Brands by name

Popular brands