17
Warranty
8.1 SpaceCom limited warranty statement.
SpaceCom warrants that SpaceCom stabilized maritime antenna for ThurayaIP,
accessories and software will be free from defects in materials and workmanship after the
date of production for a period of 18 months.
If SpaceCom receives notice of such defects during the warranty period, SpaceCom will,
at its option, either repair or replace products which prove to be defective. Replacement
products may be either new or equivalent in performance to new.
The warranty does not apply to defects resulting from (a) improper or inadequate
installation or maintenance, (b) unauthorized modification or misuse, (c) operation outside
the published supply voltage and environmental specification for the product or (d)
improper site preparation or maintenance.
SpaceCom products may contain remanufactured parts equivalent to new in performance
or may have been subject to incidental use.
IN NO EVENT WILL SPACECOM BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE.
8.2 Return of defective antennas and parts
Before returning antennas or other equipment for repair, a RMA number will be issued by
SpaceCom. This RMA number must be included in the failure description in order to track
the repair.
The customer will arrange and pay for shipment to SpaceCom. After repairs SpaceCom
will return the product to the customer at SpaceCom’s cost. For antennas out-of-warranty
SpaceCom will charge the customer for repair and return shipment.
It’s important that failures are described as well as possible, and actions have been taken
to ensure failures are related to SpaceCom antennas and accessories – not due to faulty
installation.
If there are no failures found, the equipment will be returned and a handling fee charged.
