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web site at
www.ThunderPowerRC.com
or call 702-228-8883 (M-F, 8:30AM-4:30PM PST) to
speak to a Product Support representative.
Inspection or Repairs:
If you purchased this Product outside of the United States (US) and/or are located outside of the
US, please contact the authorized TPRC distributor closest to your area before proceeding to the
following instructions. You can find contact information for authorized TPRC distributors on our
web site, and in most cases those distributors can provide support, inspection, warranty support
and/or repair. In the event they cannot provide support for any reason please follow the
instructions below to work with TPRC, located in the US, directly.
If this Product needs to be inspected or repaired, please contact TPRC for a Return Merchandise
Authorization (RMA) either by phone or by visiting the ‘Support/FAQs’ then ‘RMA/Return
Merchandise Authorization Forms’ section of our web site to fill out the online RMA request form.
When submitting the form through the web site you will typically receive a response with more
information in 24-48 hours (except on weekends and holidays).
If you do not have internet access, please complete a letter including your full name, street
address and a phone number where you can be reached during business hours/days along with a
list of the included item(s) and a detailed summary regarding the Product and/or issue.
And for return of electronics including chargers, balancers, motors, etc. (not including batteries):
Do not cut or remove any factory-installed wire leads, connectors, etc.
All electronics MUST be packed well within foam, bubble wrap or any other suitable protective
material to prevent them from moving around inside the box and/or being damaged during
shipping. Warranty will be void for any electronics that are not safely packaged and/or are
damaged in shipping. TPRC is NOT responsible to provide warranty coverage for electronics that
are damaged during shipping/handling due to inadequate packing and/or shipping carrier abuse.
We recommend purchasing shipment insurance equal to a value of at least 50% of the street price
for a suitable replacement electronic component/unit if you are not confident in the packing and/or
shipping carrier.
All electronics MUST be packed and shipped in a “hard” cardboard box ONLY. Because
electronics can be damaged during shipping, especially when packed in a “soft” package, there is
no way of determining whether damage was caused before or during shipping. As a result the
warranty will immediately be void for any electronics shipped in soft or otherwise inadequate
packaging.
Please also be sure to include a printed copy of the completed RMA request form (if applicable),
along with attached copies of the purchase receipt and any other pertinent documentation, inside
of the shipping box.
IMPORTANT NOTE – IF YOU DO NOT INCLUDE A SELLER DATED COPY
OF THE PURCHASE RECEIPT IT MAY NOT BE POSSIBLE FOR US TO PROVIDE
WARRANTY SUPPORT/SERVICE FOR THE PRODUCT(S) YOU RETURN.
