Thrustmaster Force Feedback Racing Wheel – User Manual
11
VI.
TECHNICAL SUPPORT
Before you contact us (*), please have the following information/items ready:
!
Product name,
!
Date of purchase of your product,
!
Your full system configuration details: processor type, memory, operating system,
!
Pen and paper.
Please have your computer switched on and ready at the point where you have encountered your problem.
I
F
Y
OU
N
EED
T
O
R
ETURN
A P
RODUCT
Thrustmaster offers a standard one year parts & labor warranty.
To return a product for factory service, contact a Thrustmaster technical support representative at the phone number
corresponding to the country you live in (*).
In Europe
: after confirmation by our technical support (*) that your product is defective, please return it to your retailer who
will then deal directly with Thrustmaster. All customers should register online at our web site. Just visit
http://europe.thrustmaster.com, click on
Tech Support
and choose
Reach us
.
In the USA and Canada
: refund policies apply to products purchased directly from Thrustmaster (30 days). All customers
should register online at our web site. Just visit http://us.thrustmaster.com, click on
Contact Us
and choose
Support
. You will
be added to the mailing list to receive upgrade information, information on new products and special offers.
Note: only packages that have been assigned an RMA (Return Merchandise Authorization) number by a technical
support agent will be accepted.
When returning the product, make sure all the materials such as the manual(s), the connection cable(s) and the product
packaging box are included.
(*) Hotline details are listed at the end of this manual.
