10
ThreeSixty Fans - Plain English Warranty Terms
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a refund or replacement for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Mechanical and Structural Components
Your Product is covered against mechanical and structural defects that prevent it from working by a limited 36
month on-site warranty. This warranty covers only the product itself and excludes workmanship or materials
related to its installation or any modifications. A major failure may be, for example, a motor defect preventing a
product from operating shortly after it was first installed or if it was damaged while in the original packaging. If the
product stops working due to a mechanical or structural defect within the first 36 months we will repair or replace
the product at our discretion.
Electronic Components
Your Product is covered against electronic defects that prevent it from working by a limited 12 month on-site
warranty. This warranty covers only the electronics supplied with the product and excludes workmanship or
materials related to its installation or any modifications. A major failure may be, for example, a power module that
failed shortly after it was first installed or if it was damaged while in the original packaging. If the product stops
working due to an electronic defect within the first 12 months we will repair or replace the electronic part at our
discretion.
Compensation for reasonably foreseeable loss
Compensation normally comprises us paying associated labour costs to replace the defective product if it’s
installed within a reasonable distance from our repair agent. If beyond a reasonable distance (30km) you can
arrange your own electrician and we will compensate you for this up to a maximum of $115.50 inc GST. Note, we
do not pay extra for extended travelling time or additional costs when the job requires a longer than average time
to complete.
To prevent or limit costs you may incur for service calls, you must notify us of the intention to use your own
contractor and
not engage one until we have spoken to them
(to arrange parts that may be required).
If the
problem is not a defect covered by our warranty terms you will have to pay all costs.
To reduce cost and
inconvenience for all involved we will do our best to diagnose the fault and supply parts before the contractor visits
the site.
Eligibility for In-Home Service Calls
Hard wired electrical products must (by law) be installed by a licensed electrician. To obtain in-home warranty service
you must be able to provide a copy of the installing electricians invoice or the Certificate of Compliance
given to you when the product was first wired up and tested.
If you cannot provide this information we limit our
warranty to repair or replacement of the product at our workshop and you will bear the costs of removal, shipping
to us and reinstallation. We will pay the freight to send the rectified unit back to you.
Access to products
Products installed on ceilings 4m and above may require special access equipment or WH&S measures. All costs
for this equipment must be borne by the site owner and the ceiling height given when booking a service call. If a
service agent chooses not to access a product installed at height due to WH&S concerns the owner must remove
and reinstall the product at their own expense.
Isolation Switches
Australian Standards require our instructions to state an isolation switch must be fitted. This allows the product
to be physically switched off in case of faults or to prevent damage from surges, lightning, etc. Emergency
disconnection and/or remote control re-programming that can’t be performed due to lack of an isolation switch is
not covered by warranty.
SHOULD THERE BE ANY INSTALLATION ISSUES OR DEFECTS PLEASE IMMEDIATELY CALL OUR
SUPPORT HELP LINE ON 1300 469 326 FOR ASSISTANCE AND ADVICE. DO NOT ATTEMPT TO
UNINSTALL OR REMOVE THE PRODUCT FROM THE CEILING UNLESS SPECIFICALLY ADVISED TO BY
THREESIXTY FANS AS THIS WILL CAUSE DELAYS DIAGNOSING AND RESOLVING THE ISSUE.
