Scientific Grade Digital Video Camera
Chapter 8: Troubleshooting
ITN000089-D02, Rev H
Page 39
8.5.
Software
Problem
Symptoms
Possible
Cause
Remedy
Camera not
found
Error message,
or camera does
not show up in
Hardware
Connections
1. Power not on
2. Not plugged in
3. Camera Link
cable not
plugged into
correct channel
in CL card
4. Bad network
cable for GigE
camera
1. Make sure power supply is
switched on
2. Make sure the power and signal
cables are connected
3. Make sure cable is plugged into
channel closest to the PC
motherboard
4. Try a different set of cables of
the lights don't blink on GigE
connector on camera
Insufficient
illumination
Images are all
black
1. Exposure time
too low
2. No light going
to the camera
1. Make sure that exposure time is
greater than 0; if the exposure is
already greater than 0, try
increasing the exposure time or
gain gradually
2. Make sure that the light source
is turned on, and that the aperture
of the lens (or other optics) is not
shut.