12
Trouble Shooting
This section provides an easy reference guide to the more common problems that may occur during the
operation of your equipment. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorized service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:
• Model Code and the Serial Number of the appliance. (Both of them can be found on the Rating
Plate located on the appliance).
Fault
Possible Cause
Remedy
Pilot won’t light.
No gas supply.
Ensure gas isolation valve is turned
on, and that bottles are not empty.
Call the service provider.
Pilot goes out when gas control
knob released.
Releasing knob before the
thermocouple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to the
gas control is loose or faulty.
Thermocouple faulty.
Electromagnet in the rear of the
gas control unit is faulty.
Hold knob in for at least 20
seconds following ignition of the
pilot.
Clean or replace the pilot injector.
Tighten the thermocouple
connection.
Check that the thermo couple is
producing between 20-30mV.
Inspect and replace if not in good
working order.
Call the service provider.
Main burner will not light.
Incorrect supply pressure.
Faulty gas control.
Call the service provider.
Call the service provider.
NOTE: Components having adjustments protected by the manufacturer are only to be adjusted by an
authorized service agent. They are not to be adjusted by an unauthorized service person.
