THOR CLASS A, Owner'S Manual

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C O N S U M E R I N F O R M AT I O N
C U S T O M E R C A R E | 8 7 7 . 8 5 5 . 2 8 6 7
6
2
INCLUDE THE FOLLOWING:
• Your legal name
• Your current mailing address (include your prior
mailing address for change of address notifications)
• Your telephone number (home and/or cell)
• Your email address
• Your vehicle’s 17-digit vehicle identification number
(VIN)
• Your vehicle’s TMC serial number
• Legal proof of purchase (e.g., a legible copy of your bill
of sale or insurance card)
• Current motorhome odometer reading
Vehicle Identification Decals and
Plates
The vehicle identification number (VIN) and the TMC
serial number is listed on a label affixed to the inside of the
driver’s door jamb of Class B and C motorhomes, while
this label is affixed to the inside panel, just left of the driv-
er’s seat in Class A motorhomes. Please refer to the chassis
manufacturer’s owner’s manual for the location of your
17-digit chassis VIN tag (see Section 6).
How to Obtain Assistance
Should a question or concern arise regarding your motor-
home, the first step is to contact your selling dealer. Their
sales, service, and parts professionals will be glad to assist
you.
For assistance, you can also contact TMC Customer Care.
Representatives are available 24 hours a day, 7 days a week
by calling (toll free):
877-855-2867
Inquiries can also be directed to TMC Customer Care via
email:
wsupport@tmcrv.com
or, through the on-line form located on the TMC website:
www.thormotorcoach.com/customer-care/
Response times from TMC Customer Care are within 1-to-
2 business days. You must include your name and a valid
email address. Also include your VIN and briefly describe
the purpose of your inquiry. You will receive a reply by
email, or if you choose, a TMC Customer Care representa-
tive will return a phone call as soon as possible.
Your selling dealer and/or your TMC Customer Care rep-
resentative should be able to solve any question or concern
regarding your motorhome. However, if their combined
efforts are not satisfactory, please send a letter describing
the circumstances to:
Thor Motor Coach
Attn: Customer Care
PO Box 1486
Elkhart IN 46515-1486
INCLUDE THE FOLLOWING:
• Your selling dealer’s name, address, and phone
number
• Your dealer contact’s name
• Your legal name, current mailing address, phone
number, and email address
• Your vehicle’s 17-digit vehicle identification number
(VIN)
• Your vehicle’s TMC serial number
• Current motorhome odometer reading
• If applicable, include the individual component sup-
plier's name, part description, model number, and
serial number
Suggestions for Obtaining Service
The following suggestions will help ensure your selling
dealer provides the level of service you expect.
CONTACT YOUR DEALER AT ONCE
Service appointments are made based on each dealer's
service schedule, so contact your dealer as soon as possible
to have service or repairs performed.
PREPARE FOR THE APPOINTMENT
If warranty-covered work is being performed, have the
following documentation available:
• TMC Warranty Guide
• Applicable component warranties
• Component serial numbers
• Vehicle identification number (VIN)
• Vehicle serial number
All work to be performed may not be covered by the
TMC Limited Warranty or component manufacturer's