THOMSON SpeedTouch 500 Series, Setup And User Manual

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5 Troubleshooting
E-SIT-CTC-20030306-0003 v2.0
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Troubleshooting table
Following table may help you determine the nature of the problem, and provides some
plausible solutions:
Problem Solution
SpeedTouch™ does not work.
(none of the LEDs light up) Make sure that the SpeedTouch™ is plugged
into an electrical outlet.
Make sure that you are using the correct
power supply for your SpeedTouch™ device.
Press the power button.
LAN LED does not light up.
Link integrity/Activity LED of partic-
ular Ethernet port does not light up. Make sure that the cable(s) are securely
connected to the 10/100Base-T port(s).
Make sure that you are using the correct
cable type for your Ethernet equipment.
Make sure the computer's Ethernet port is
configured for auto-negotiation.
SpeedTouch™ USB driver installa-
tion failed. Verify that your computer is running one of
the supported OSs and that it meets the
according minimum requirements.
Verify that no previous SpeedTouch™ USB
driver is installed on your computer.
Uninstall other SpeedTouch™ USB software
and/or drivers.
Temporarily poor performance of
SpeedTouch™ connected via a USB
hub. Your USB port congests, meaning that too
much traffic is passing through it.
Avoid using multiple high speed USB devices,
e.g. scanners, speaker, etc. during heavy duty,
e.g. a data download.
Poor SpeedTouch™ performance. Check whether a central splitter or dedi-
cated filters are installed properly.