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More Information
Troubleshooting Tips
The player does not turn on when
the PLAY button is pressed?
• Batteries may be empty or incorrectly
installed.
•
Check if AC power is properly
connected.
Skipping tracks or bad sound
quality?
• Repeat, random or program function
may be activated.
• There may be strong magnetic fields
(e.g. too close to TV) near the unit.
• Low
Battery
level.
Cannot perform playback?
• There may be no mp3/WMA tracks in
the internal memory, USB or memory
card.
USB display does not appear when
connected to computer?
• Check connection between your unit
and the computer. (Refer to the
software instruction manual)
•
Check if the USB drivers are properly
installed if you are using Windows
98SE.
•
You may have to re-associate the
drive letter that was assigned to the
device. Please check your help on
Windows for details on assigning a
different drive letter.
Cannot playback tracks on the
player.
• Make sure audio tracks are encoded
in the mp3 or Windows Media
formats at supported bitrates.
Bitrates supported by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA or audiobooks files may be DRM
protected and you don’t have the
proper rights (license) to play the files.
•
DRM protected songs cannot be
played if stored on a memory card or
thumb drive. Please put them on the
internal memory of the player.
• Check the website and/or application
help system of the music download
service provider from where the
content was purchased for
license acquisition details. For more
information on how license
acquisition works, go to
www.microsoft.com/windows/window
smedia/forpros/drm/default.mspx..
•
Play the original or downloaded song
on your computer to ensure that
there was nothing wrong with the
encoding of the mp3 or WMA.
The player does not work after
reformat.
•
In case you need to reformat the
player, it must be in FAT or FAT32
format. The player does not work in
NTFS format.
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