ThinkSafe FirstVouce, User Manual, Page: 9 / 17

• Unscrew the compartment on the back of the unit to allow access to a media
data card port
• An updated data card must be obtained from your local First Voice™ repre -
sentative or distributor
• Remove the compartment cover
• Pull out the installed data card and replace with the updated card
• Return the outdated or previous data card to a local distributor or representa -
tive, depending on terms related to your maintenance agreement or upgrade
Contact us at www.firstvoice.us or call 1-888-473-1777 for more information.
Accessories
Contact your local representative, or distributor visit us at www.firstvoice.us or
call 888-473-1777 for more information.
Maintenance Agreement
First aid and CPR treatment protocols are updated frequently in response to
changes in first aid science recommendations by the ECC/ILCOR, American
Red Cross, American Heart Association, National Safety Council, Department
of Homeland Security/FEMA, and other major training organizations. The First
Voice™ EID is a long term asset designed to allow for updates and changes in
first aid science that improve care and outcomes for victims experiencing medi -
cal emergencies. These updated protocols are available to First Voice™ own -
ers for an ongoing annual fee or one-time upgrade fees. Register for updates
online at www.firstvoice.us or contact your local representative. Customer
Service may be reached at 1-888-473-1777 to answer any additional questions
on this service.
Maintaining the First Voice™ EID
The First Voice™ EID is easy to maintain. Other than checks recommended
after each use of the EID the maintenance is limited to periodically checking the
following:
• Check the batteries in the EID at least once quarterly by turning the unit on
and pressing any of the emergency buttons. Replace the batteries if any of the
following occur:
- Audio instructions fail to deploy
- A series of dots appear on the LCD screen
- The LCD screen is not functioning properly
- Audio instructions are slow or garbled
- A low battery message displays or low battery beep
- The unit does not turn on
(See Troubleshooting for additional information)
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