My appliance isn’t working correctly
IMPORTANT: If your appliance appears not to be
operating correctly, then you should disconnect it
from your mains supply and then contact the Advice
Line on telephone number 1800 444 357.
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
Please note that if a service technician is asked to attend whilst the
product is under guarantee and finds that the problem is not the result
of an appliance fault, then you may be liable for the cost of the call out
charge.
The appliance must be accessible for the service technician to
perform any necessary repair. If your appliance is installed in
such a way that a service technician is concerned that damage
will be caused to the appliance or your kitchen, then they will
not complete a repair.
This includes situations where appliances have been tiled in,
sealed in with sealant, have wooden obstructions placed in
front of the appliance - like plinths, or any installation other
than the one specified by the manufacturer has been
completed.
Please refer to the conditions of guarantee that appear on the
warranty card that you receive with the appliance.
IMPORTANT: The Manufacturer operates a policy of continuous
improvement and reserves the right to adjust and modify its
products without prior notification.
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