THERMOFILM AUSTRALIA 27 Rosalie Street, Springvale VIC 3171
Ph: 03 9562 3455 Fx: 03 9548 3979 www.thermofilm.com.au
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or accident.
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Thermofilm’s obligations under this warranty are limited to repair or replacement at Thermofilm’s
factory of any components of the product which Thermofilm identifies to its satisfaction to be
defective.
•
Transportation charges involved in return of the product to the Thermofilm factory (or any other
location authorised in writing by Thermofilm) is the sole responsibility of the customer.
•
All products are inspected and tested before despatch and are at the risk of the purchaser after
the shipment from the Thermofilm factory, if not delivered by Thermofilm to destination.
•
Discolouration of the surface may occur after a period of time, this does not constitute a
warrantable event.
•
No products or components will be supplied in advance of an examination of the faulty product or
components by Thermofilm or an authorized representative of Thermofilm.
•
Thermofilm does not participate in any site related costs or labour expenses incidental to
replacement of parts, repairing, removing, installing, servicing, transportation or handling of parts to
complete products, and assumes no liability on parts repaired or replaced without written
authorisation. Thermofilm shall not be liable for any default or delay in performance of its warranty
obligations caused by any circumstances beyond its control, including, but not limited to, judicial or
government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of
components.
Should products be determined as damaged on arrival, immediately notify the transport company of
the condition and have them noted on the freight documents. If damage is discovered after unpacking,
demand immediate inspection by the transportation company and insist that a record of the damage is
made on the freight documentation.
The customer warrants using the product in accordance with:
•
Any instructions provided to it by Thermofilm from time to time.
•
All government and local regulations, including but not limited to all relevant electrical,
environmental laws and regulations governing the installation, storage, use, handling and maintenance
of the goods.
•
All necessary and appropriate precautions and safety measures relating to the installation, storage,
use, handling and maintenance of goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
All warranty requests for repairs or replacements must be accompanied by a complete “Warranty
Claim Form” available from Thermofilm, together with proof of purchase (and where possible, photos
of the installation) and the heater returned to the place of purchase.
In the event of a warranty claim, the goods need to be returned to the distributor/retailer for
repair/replacement. Contact
Thermofilm Australia Pty Ltd
27 Rosalie Street, Springvale, Victoria 3171,
AustraliaTelephone: (03) 9562 3455,
Email: [email protected]
