• The primary use of the Diagnostic Backup file is for supporting and troubleshooting a
TriPlus RSH system.
For this purpose it is necessary to send the file by e-mail to the Thermo Fisher Scientific
technical support center:
, with the file
description provide as well the RSH Firmware version used. Refer also to the chapter
RSH Firmware
in the
TriPlus RSH Hardware Manual
.
The following software components are saved:
• Application Software
•
Device Firmware
— The Firmware of all active modules which are part of the specific
TriPlus RSH configuration
•
Configuration
(Data Base)
•
Presets
— Defines a model configuration such as liquid and headspace injection
technique, and so on.
This tool is available in the
Extended User
and
Service
access levels. After successful creation
of the
Diagnostic Backup
, copy the file directly onto the USB Stick. The creation of the
Diagnostic Backup file, with extension
‘*.pack
, does take approximately eight minutes. The
size of the file is in the range of 12 MB, depending on the configuration of the TriPlus RSH.
The
Diagnostic Backup
file can also be used for a
Restore
procedure.
Create Configuration Backup
This command creates a configuration backup file of the TriPlus RSH in its current status.
This configuration backup is stored on the SD card installed on the control board.
Refer also to the chapter
RSH Firmware
in the
TriPlus RSH Hardware Manual
.
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