Thermo Scientific System IV, Installation, Operation, Basic Maintenance

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After-sale Support
Thermo Fisher Scientific is committed to customer service both during and after the sale. If you
have questions concerning the operation of your unit, contact our Sales Department. If your unit
fails to operate properly, or if you have questions concerning spare parts, contact our Customer
Service Department. Before calling,
please
obtain the following information:
- BOM number
- Serial number
- Software version
The BOM and serial number are on a label on the rear of the unit.
Unpacking
Retain all cartons and packing material until the unit is operated and found to be in good
condition. If the unit shows external or internal damage contact the transportation company and
file a damage claim. Under ICC regulations, this is your responsibility.
Warranty
Units have a warranty against defective parts and workmanship for one full year from date of
shipment. See back page for more details.
Out of Box Failure
An Out of Box Failure is defined as any product that fails to operate in conformance with sellers
published specifications at initial power up. The unit must be installed in accordance with
manufacturer's recommended operating conditions within 30 days of shipment from the seller.
Any Temperature Control product meeting the definition of an Out of Box Failure must be
packed and shipped back in the original packaging to Thermo Fisher Scientific for replacement
with a new unit; Seller to pay the cost of shipping. Customer must receive a Return Material
Authorization (RMA) from Thermo Fisher prior to shipping the unit.
Feedback
We appreciate any feedback you can give us on this manual. Please e-mail us at
tcmanuals@thermofisher.com. Be sure to include the manual part number and the revision date
listed on the front cover.