Thermo Scientific ISQ EC, Operating Manual

Page: 206 / 232

8
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Troubleshooting
Page 206 ISQ EC and ISQ EM Mass Spectrometer Operating Manual
8.1 General Information about Troubleshooting
The following features help you to identify and eliminate the source for
problems that may arise during operation of the instrument.
If you are unable to resolve a problem following the instructions given here
or if you experience problems that are not covered in this section, contact
Thermo Fisher Scientific Technical Support for assistance. See the contact
information at the beginning of this manual.
To facilitate device identification have the serial number and technical name
available when communicating with Thermo Fisher Scientific.
Status Indicator on the Instrument Display
The instrument display provides an overview of the instrument status. If no
warnings are active, the Status is Normal.
Troubleshooting Check
If a problem occurs with the instrument, performing a troubleshooting
check helps identifying and isolating the cause of the problem.
Warning and Error Codes
If a problem occurs during operation of the detector, a warning or error
code and a message on the detector appear. Certain soft key functions
become available. Depending on the severity of the code, a running
sequence is continued or interrupted.
TIP If you operate the instrument from a chromatography data system, the
problem is also reported to the software and a message appears in the audit
trail of the software. In case of Chromeleon, a related message for the
problem appears in the Chromeleon Audit Trail.