Thermo Scientific 61-12C, Operating And Service Manual

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Thermo Fisher Scientific REC 3449 Rev M 5-1
Chapter 5
Service, Repair, and Replacement
Parts
This chapter provides information about service, repair, and replacement
parts for your
Thermo Scientific product. It includes the telephone
numbers for various departments at Thermo Fisher Scientific, the
procedure for ordering replacement parts, a
Return Material
Authorization (RMA) Form, and the appropriate parts lists.
The maintenance information in this manual is designed to meet your
service needs. If you encounter a problem that requires technical
assistance, please call
Thermo Fisher Scientific Product Service at (800)
445-3503.
Thermo Fisher Scientific also provides on-site service technicians to
assist you with the installation, setup, initial calibration, customer
training, maintenance, and repair of your equipment. Please contact the
Thermo Fisher Scientific Field Service department at the number given
below for current rates and scheduling.
A Thermo Fisher Scientific repair center is located at the plant in
Minneapolis, Minnesota. Products that need system checkout or repair
can be returned to the plant with the
Return Material Authorization
(RMA) Form . Contact our Repair and Return department at (800)
445-3503 to get a number to use on the form.
Note: Have your machine model number and serial number available
when you call.
Main Switchboard (763) 783-2500
FAX (763) 783-2525
Service (800) 445-3503
RMA and Repair (800) 445-3503
24 x 7 phone support
Or any local
Thermo Fisher Scientific office.