Thermo Scientific 61-12C, Operating And Service Manual

Page: 35 / 51

Service, Repair, and Replacement Parts
Parts Ordering Information
Thermo Fisher Scientific REC 3449 Rev M 5-3
501 90 th Avenue N.W. 1-800-445-3503
Minneapolis, MN 55433 Fax: 763.783.2525
11/27/2008 www.thermo.com
Dear Customer,
Thank you for using our in-house repair service. To expedite your repair, control costs, and ensure that safety
requirements are met please follow these simple steps.
1. Send in a copy of this completed form with a copy of your PO to the fax or email listed above. An
RMA will not be issued without a hard copy PO on file.
2. Once an RMA has been issued, you will be sent a shipping label noting your RMA number and the
address to ship the parts back to. The assigned RMA number is valid for 30 days from the date of
issuance. If your part(s) is not received within 30 days, your PO will be cancelled and a new RMA will
be required. All parts for repair MUST reference a valid RMA numb er or the part will b e returned at
your cost.
3. Please do not ship partial shipments. Your return must be complete. Any parts received separately
will require a separate RMA and PO. Return only those products which are authorized by the RMA.
Additional products that are sent without approval may be returned to you.
4. If a product is determined to be a “no defect found” then an evaluation fee of $250.00 per part
($500.00 per full
5. system) sent in will be charged.
Thank you for giving Thermo Fisher Scientific the opportunity to satisfy your service needs. You can contact
me by sending an e-mail to __________________________________ or by calling 1-800-445-3503.
Return Material Authorization (RMA) Form
Note: Thermo Fisher Scientific safety policy requires a decontamination form for any package being
received into our building. Please complete the following paperwork and send it to the fax or email noted
above. Failure to do so will cause delays. If the unit is not decontaminated as required, there will be a
$300.00 minimum charge.
CONTACT INFORMATION
Contact Name: ______________________________________
Phone Number: __________________
Fax Number: ___________________
Email: _______________________________
SHIPPING INFORMATION
Company Name: ____________________________________________________
Address: __________________________________________________________
City: _______________________ State: __________ Zip: _____
BILLING INFORMATION (If different from above):
Company Name: __________________________________________________________
Address: _________________________________________________________________
City: __________________________
State: __________ Zip: ___________
A/P Contact Name: ________________________
Phone Number: _________________
Fax Number: ___________________
Email: __________________________________
TAX EXEMPT : Yes No
PAYMENT INFORMATION (Choose One):
Credit Card (If you wish to pay via credit card, please call 800-227-8891, opt.2. In order to protect our
customers from accidental data compromise, Thermo Fisher Scientific dba Thermo Ramsey Inc does not accept
cred it card numbers via email or fax.)
Purchase Order (If you wish to pay via PO, please send an official hard copy PO with this form)
PO Number: __________________
Warranty (All warranties need to be pre-approved by our tech support representatives prior to an RMA
being issued. If this box is checked then a tech support rep will be contacting you shortly)
501 90 th Avenue N.W. 1-800-445-3503
Minneapolis, MN 55433 Fax: 763.783.2525
11/27/2008 www.thermo.com
Dear Customer,
Thank you for using our in-house repair service. To expedite your repair, control costs, and ensure that safety
requirements are met please follow these simple steps.
1. Send in a copy of this completed form with a copy of your PO to the fax or email listed above. An
RMA will not be issued without a hard copy PO on file.
2. Once an RMA has been issued, you will be sent a shipping label noting your RMA number and the
address to ship the parts back to. The assigned RMA number is valid for 30 days from the date of
issuance. If your part(s) is not received within 30 days, your PO will be cancelled and a new RMA will
be required. All parts for repair MUST reference a valid RMA numb er or the part will b e returned at
your cost.
3. Please do not ship partial shipments. Your return must be complete. Any parts received separately
will require a separate RMA and PO. Return only those products which are authorized by the RMA.
Additional products that are sent without approval may be returned to you.
4. If a product is determined to be a “no defect found” then an evaluation fee of $250.00 per part
($500.00 per full
5. system) sent in will be charged.
Thank you for giving Thermo Fisher Scientific the opportunity to satisfy your service needs. You can contact
me by sending an e-mail to __________________________________ or by calling 1-800-445-3503.
Return Material Authorization (RMA) Form
Note: Thermo Fisher Scientific safety policy requires a decontamination form for any package being
received into our building. Please complete the following paperwork and send it to the fax or email noted
above. Failure to do so will cause delays. If the unit is not decontaminated as required, there will be a
$300.00 minimum charge.
CONTACT INFORMATION
Contact Name: ______________________________________
Phone Number: __________________
Fax Number: ___________________
Email: _______________________________
SHIPPING INFORMATION
Company Name: ____________________________________________________
Address: __________________________________________________________
City: _______________________ State: __________ Zip: _____
BILLING INFORMATION (If different from above):
Company Name: __________________________________________________________
Address: _________________________________________________________________
City: __________________________
State: __________ Zip: ___________
A/P Contact Name: ________________________
Phone Number: _________________
Fax Number: ___________________
Email: __________________________________
TAX EXEMPT : Yes No
PAYMENT INFORMATION (Choose One):
Credit Card (If you wish to pay via credit card, please call 800-227-8891, opt.2. In order to protect our
customers from accidental data compromise, Thermo Fisher Scientific dba Thermo Ramsey Inc does not accept
cred it card numbers via email or fax.)
Purchase Order (If you wish to pay via PO, please send an official hard copy PO with this form)
PO Number: __________________
Warranty (All warranties need to be pre-approved by our tech support representatives prior to an RMA
being issued. If this box is checked then a tech support rep will be contacting you shortly)