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Statement of limited product warranty
What this warranty covers and who it
applies to
The limited warranty provided by BSH Home Appliances
(“Thermador“) in this Statement of Limited Product
Warranty applies only to the Thermador appliance sold to
you (“Product“), provided that the Product was
purchased:
•
For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
•
New at retail (not a display, “as is”, or previously
returned model), and not for resale, or commercial
use.
•
Within the United States or Canada, and has at all
times remained within the country of original
purchase.
The warranties stated herein apply to the original
purchaser of the product warranted herein and to each
succeeding owner of the product purchased for ordinary
home use during the term of the warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Thermador to notify you in the unlikely event
of a safety notice or product recall.
How long the warranty lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven
hundred and thirty (730) days from the date of the original
purchase. The foregoing timeline begins to run upon the
date of the original purchase, and shall not be stalled,
tolled, extended, or suspended, for any reason
whatsoever.
This Product is also warranted to be free from cosmetic
defects in material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chip, dents, or
other damage to the finish) of the Product, for a period of
sixty (60) days from the date of purchase or closing date
for new construction. This cosmetic warranty excludes
slight color variations due to inherent differences in
painted and porcelain parts, as well as differences caused
by kitchen lighting, product location, or other similar
factors. This cosmetic warranty specifically excludes any
display, floor, “As Is”, or “B” stock appliances.
Repair/replace as your exclusive
remedy
During this warranty period, Thermador or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations stated
herein) if your Product proves to have been manufactured
with a defect in materials or workmanship. If reasonable
attempts to repair the Product have been made without
success, then Thermador will replace your Product
(upgraded models may be available to you, in
Thermador’s sole discretion, for an additional charge).
Nothing in this warranty requires damaged or defective
parts to be replaced with parts of a different type or
design than the original part. All removed parts and
components shall become the property of Thermador at
its sole option. All replaced and/or repaired parts shall
assume the identity of the original part for purposes of
this warranty and this warranty shall not be extended with
respect to such parts. Thermador's sole liability and
responsibility hereunder is to repair manufacturer-
defective Product only, using a Thermador-authorized
service provider during normal business hours. For safety
and property damage concerns, Thermador highly
recommends that you do not attempt to repair the
Product yourself, or use a non-authorized service provider;
Thermador will have no responsibility or liability for repairs
or work performed by a non-authorized service provider.
Authorized service providers are those persons or
companies that have been specially trained on Thermador
products, and who possess, in Thermador's opinion, a
superior reputation for customer service and technical
ability (note that they are independent entities and are not
agents, partners, affiliates or representatives of
Thermador).
Notwithstanding the foregoing, Thermador will not incur
any liability, or have responsibility, for the Product if it is
located in a remote area (more than 100 miles from an
authorized service provider) or is reasonably inaccessible,
hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you
request, Thermador would still pay for labor and parts and
ship the parts to the nearest authorized service provider,
but you would still be fully liable and responsible for any
travel time or other special charges by the service
company, assuming they agree to make the service call.
Out of warranty product
Thermador is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs,
prorates, or Product replacement, once this warranty has
expired.
