11 SOLUTIONS TO PROBLEMS
For any technical problem contact your retailer/distributor.
Below you will find a list of simple instructions that the client can carry out without
having to ask for technical assistance.
PROBLEM
PROBABLE CAUSE
POSSIBLE
SOLUTION
The tool won't
communicate with
the control unit.
The diagnostic cable is not connected
properly.
Connect the
diagnostic cable
properly.
The adapter being used is not suitable.
Use a suitable
adapter.
The diagnostic cable is damaged.
Change the
diagnostic cable.
The vehicle is off.
Turn on the
vehicle.
The tool cannot
communicate with
the display unit/
Bluetooth
peripherals.
The Bluetooth peripheral/display unit
is turned off.
Turn on the
Bluetooth
peripheral/display
unit.
The Bluetooth peripheral/display unit
is not within the tool's range.
<UNTRASLATED>
Move the
Bluetooth
peripheral/display
unit into the tool's
range.
Move the tool into
the range of the
Bluetooth
peripheral/display
unit.
The tool has not been properly
configured.
Perform the
configuration
through the
special function in
the software.
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