EN
Operation and Storage Manual of Panel Heater
17
English
TROUBLESHOOTING
Prior to contacting the Customer Service Center, please check the items in the table below.
PROBLEM
CAUSE
SOLUTION
The appliance doesn‘t work
No power supply from the grid.
Be sure that the product is plugged in and that the electrical
outlet is working.
Plug into the power outlet and check position of the ON/OFF
switch.
The temperature may be set too low.
Set the temperature to a higher position.
The “Protection from children” may be activated.
See the section “Protection from children” in the user manual.
The delayed start is working.
Press the Turn ON button from control board.
Room does not get warm enough
although the appliance is hot
Appliance overheating. High limit safety cut-out limits heating
output.
Eliminate the cause (cover, dirt or obstructions at the air inlet or
outlet).Observe minimum clearances according to mounting
instructions.
Check the Temperature correction for the sensor
See the temperature shown on the display of the appliance.
Measure the temperature at a place where the temperature is
“comfortable” enough for you. If you find a difference within
a range of ±4°С, you can set the necessary correction in the
convector’s menu by entering the temperature difference
resulting between the value on the display and the actually
measured temperature.
The heat demand of the room is higher than the appliance
output.
Remove heat losses (Close windows and doors. Avoid constant
venting.)
Check if the power of your device is adapted to the size of your
room.
Recommended an average of 100 W/m2 for a ceiling height of
2,50m or 30W/m3
Open window/door detection does not
respond
Appliance does not detect a pronounced temperature drop due
to venting. (Open window/door detection requires previously
stable room temperature.)
Avoid obstructions that may prevent normal air exchange
between the appliance and the indoor air.
Open window/door detection is not enabled
Switch on open window/door detection.
„Adaptive start“ function does not work
as required
This function works only in weekly mode.
Switch on Adaptive start function.
Severely fluctuating room temperature or the appliance learning
procedure has not been completed.
Wait a few days for behavior to stabilize.
“Adaptive start” function is not enabled.
Switch on the „Adaptive start“ function in the menu.
Display shows “t1” or “t2“
The self-diagnostic system has found a problem with the
temperature sensor
“t1” indicates a disconnected cable at the sensor
“t2” indicates short circuit at the sensor
In this case the electric convector will be automatically switched
off and it can be switched on again only after the problem has
been fixed by the authorized service representatives.
Contact the authorized service center or the retailer you bought
the product from.
Dirty marks appear on the wall around
the device
The dirty marks come as a result of air contamination.
Make sure that some fresh air enters the room regularly,
especially if it is used for smoking.
The device does not follow internal
programming commands
The date and time are not set correctly.
Check the set date and time.
The appliance is under Open window/door detection.
Switch off the Open window/door detection.
Sounds/Noises
Emitting faint noises during the heating process and shortly
after the set temperature is reached, is not something unusual.
Such effect is in result of the natural materials expansions during
the rapid temperature increase and following cooling of the
metals used for the product manufacturing.
Yellowish stains on the grid
Such stains could be in result of covering the product with wet
clothes.
Do not cover the product! Such actions are not allowed, because
they block the air convection and will damage the product
irreparably, leading to serious risk for your health and properties.
