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Model Y Emergency Response Guide

4.   Access to the occupants

NOTE:

After a collision, the doors and liftgate may not unlock from the outside. Extrication may 

be required.

NOTE:

The seats and steering wheel are electrically powered and may not function after a 

collision.

Opening Doors from the Outside with Power

To open the Model Y doors from the outside, press the wide part of a door handle inwards and 

then pull the door open. 

NOTE:

If the door handles do not function, open a front door manually by reaching inside the 

window and using the mechanical release handle. See Opening Front Doors from Inside without  

Power.

Opening Doors from Inside with Power

To open the Model Y doors from the inside with 12V power enabled, press the button located 

near the door panel.

Summary of Contents for Y 2020

Page 1: ...INFORMATION FOR FIRST AND SECOND RESPONDERS EMERGENCY RESPONSE GUIDE TESLA MODEL Y ELECTRIC VERSION 001...

Page 2: ...he occupants 5 Stored energy liquids gases solids 6 In case of fire 7 In case of submersion 8 Towing transportation storage 9 Important additional information 10 Explanation pictograms used 0 Emergenc...

Page 3: ...ction active system Automatic rollover protection system Gas strut pre loaded spring High strength zone Zone requiring special attention Battery low volt age Ultra ca pacitor low voltage Fuel tank Gas...

Page 4: ...E PERSONAL PROTECTIVE EQUIPMENT PPE WARNING NOTE Model Y may have a DUAL MOTOR badge on the trunk to indicate that it is a dual motor configuration NOTE The Tesla emblem indicates a fully electric veh...

Page 5: ...ster in front of the steering wheel Refer to the Owner s Manual for information on touchscreen operation If vehicle airbags have deployed 12V power may not be available and the touchscreen will not be...

Page 6: ...s 3 types of keys A personal smartphone can be set up to communicate with Model Y using Bluetooth If a smartphone is already paired to the vehicle open the Tesla mobile app on the smartphone and navig...

Page 7: ...ver never assume that Model Y will not move Always chock the wheels WARNING Be careful to not damage the battery pack while stabilizing the vehicle 2 Put vehicle into Park position Model Y moves silen...

Page 8: ...RNING The vehicle should be lifted or manipulated only if first responders are trained and equipped at the technician level per National Fire Protection Association NFPA and are familiar with the vehi...

Page 9: ...panel by pulling it upward to release the clips that hold it in place MAIN DISABLE METHOD 1 Double cut the first responder loop and then remove the cut section 2 Disable the 12V battery Not every high...

Page 10: ...osition the lights would be on in the room so the high voltage in the battery pack would be connected to the high voltage components On Model Y vehicles those high voltage components include the rear...

Page 11: ...is accessible underneath the access panel next to the windshield When necessary the negative battery cable should be double cut to open the 12V battery circuit Care should always be taken to not make...

Page 12: ...re may be high voltage present in the high voltage cables and components The battery cells within the battery pack will have stored energy and should not be compromised with rescue tools The First Res...

Page 13: ...catastrophic failure leading to injury or death WARNING The RCM has a backup power supply with a discharge time of approximately 10 seconds Do not touch the RCM within 10 seconds of an airbag or pre...

Page 14: ...from the Outside with Power To open the Model Y doors from the outside press the wide part of a door handle inwards and then pull the door open NOTE If the door handles do not function open a front d...

Page 15: ...door the mechanical door release may not operate as designed It is also important to remember that every vehicle accident is different and may require extrication operations to gain access to the veh...

Page 16: ...power is not available the front seats cannot be moved Opening the Hood with Power Model Y does not have a traditional internal combustion engine Therefore the area that would normally house the engi...

Page 17: ...ower supply 2 Release the tow eye cover by pressing firmly on the top right perimeter of the cover until it pivots inward then pulling the raised section toward you 3 Pull the two wires out of the tow...

Page 18: ...er supply refer to the external power supply manufacturer s instructions The hood latches are immediately released and you can now open the hood to access the front trunk area 7 Disconnect both extern...

Page 19: ...collision Suitable tools must be used to cut or crush these areas Reinforcements are shown in teal below The B pillar of Model Y is constructed of ultra high strength reinforced steel The vehicle s do...

Page 20: ...be either tempered or laminated glass 1 Laminated safety glass 2 Tempered or laminated safety glass 3 Tempered safety glass Always use appropriate tools such as a hydraulic cutter and always wear appr...

Page 21: ...d is likely water The coolant is blue WARNING High Voltage Components 1 High Voltage Cabling 2 Air Conditioning Compressor 3 Front Motor Dual Motor vehicles only 4 High Voltage Battery 5 High Voltage...

Page 22: ...hin them Never breach the high voltage battery when lifting from under the vehicle When using rescue tools pay special attention to ensure that you do not breach the floor pan Refer to Chapter 2 Lift...

Page 23: ...rescue tools The assumption should be made that at all times there may be high voltage present in the Orange High Voltage Cables Drive Units The rear drive unit is located between the rear wheels and...

Page 24: ...ags windows door locks touchscreen and interior and exterior lights The high voltage system charges the 12V battery and the 12V battery supplies power to the high voltage contactors allowing high volt...

Page 25: ...ay be applied from a safe distance ONLY if a natural opening such as a vent or opening from a collision already exists Do not open the battery for the purpose of cooling it Tesla does not recommend pl...

Page 26: ...High Voltage Battery Fire Damage Similar to conventional and other electric and hybrid vehicles a burning battery releases super heated gases and toxic vapors This release may include volatile organi...

Page 27: ...hicle from the water and continue with normal high voltage disabling Vehicles that have been submerged in water should be handled with greater caution due to the potential risk of a high voltage elect...

Page 28: ...ll four wheels are off of the ground This method must not exceed the manufacturer speed rating of the dollies With this method Tesla recommends the vehicle faces forward so that the front wheels are l...

Page 29: ...ar the roadway If a driver is present simply shift Model Y into Neutral and then push the vehicle If a driver is not present Model Y may automatically shift into Park when it detects the driver leavin...

Page 30: ...n airbag or pre tensioner deployment WARNING Handling a submerged vehicle without appropriate PPE for water rescue can result in serious injury or death WARNING When fire is involved consider the enti...

Page 31: ...ith detailed procedure for opening the hood both with and without power available Refers to the liftgate of a vehicle and follows with detailed procedure for opening the liftgate with power Electricit...

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