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TERION UM20-100111B Installation Manual Download Page 55

 

13 Troubleshooting  

This section describes procedures for troubleshooting a Mobile Messaging System.  The 
System Troubleshooting Flow Diagram below will assist you in the troubleshooting process. 

Install Complete

Did system

power up?

Did system

activate?

Does unit have

proper software

installed?

System OK

Yes

Yes

Yes

NO

NO

NO

NO

NO

Yes

Yes

Yes

Did system

calibrate with

CQI>96?

Did unit receive

message from

dispatch?

Verify unit

is in FM

coverage

Verify that the

antenna is

installed correctly

and check cable

connections

Download and

install as directed

Check all power

connections and

verify 12-18 VDC

is present

See troubleshooting section
on what to look for and  how
to repair

Refer to the DT/ITU
Software Upgrade
Installation Manual

See troubleshooting section
on what to look for and  how
to repair

Call Customer

Service

If unable to verify, call
Customer Service

 

13-1

 

Mobile Messaging System Installation Manual 

June 15, 2001 

UM20-100111B  

Terion, Inc.

 

Summary of Contents for UM20-100111B

Page 1: ...log on to www terion com webdownload to check for any updates that may be in effect for this manual Terion publishes the latest software and documentation on this website so be sure to check for updat...

Page 2: ...mply with the provisions of the standard Terion Terms and Conditions Mobile Messenger Mobile Workstation Tfleet FleetView Journeyman I and Journeyman II mmc are registered trademarks of Terion Incorpo...

Page 3: ...Toll free telephone 888 496 8945 Fax 972 398 7322 Customer Service 877 283 7466 CANADA Ontario Terion Canada Communications Inc 1 Eglinton Ave East Suite 619 Toronto Ontario M4P 3A1 Telephone 416 640...

Page 4: ...iv Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 5: ...F Antenna Location 3 2 3 7 Selection of GPS Antenna Mount Location 3 3 3 8 Selection of Driver Terminal DT Location 3 3 3 9 Selection of Intelligent Transceiver Unit ITU Location 3 4 4 FM DHF Antenna...

Page 6: ...1 Activation 11 1 Network Activation 11 1 11 2 Cell Phone Activation 11 3 12 Address Setup 12 1 Add or Modify an Address 12 1 12 2 Set Default Address 12 2 13 Troubleshooting 13 1 12 VDC Power Connect...

Page 7: ...es for FM DHF nna Installation Describes the procedures for GPS antenna Describes the The Mobile Messaging System Ins Mobile Messaging System hardware and for calibrating and activating the system The...

Page 8: ...y Proper installation of the Mobile Messaging System is essential for the safety of the installer the driver the public as well as the correct functioning of the unit For your safety as well as the sa...

Page 9: ...and dialog screens The table below outlines the conventions Convention Usage Click Point the mouse pointer at a button on a toolbar and press the left or primary mouse button once Double click Point t...

Page 10: ...while the A key is pressed WARNING A WARNING INDICATES THE POTENTIAL FOR BODILY HARM AND TELLS YOU HOW TO AVOID THE PROBLEM CAUTION A Caution indicates potential damage to the system and tells you how...

Page 11: ...cture with the ability to look upward 2 2 2 Intelligent Transceiver Unit ITU The intelligent transceiver unit ITU is the black box that accepts messages from the dispatcher performs actions according...

Page 12: ...2 2 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 13: ...nsiderations regarding how the power cord is connected to the tractor s power source Late model tractors have a different style of fuse panels from early model tractors See Section 7 Power Connections...

Page 14: ...ain as far as possible from the FM DHF antenna Is an acceptable side mount location available Be sure the side mount antenna base mount bracket will fit around external air cleaners Is the side mount...

Page 15: ...metallic composite material Cable length Upon determination of a suitable mounting location verify that there will be an adequate length of cable to reach the ITU The GPS antenna is packaged with a pr...

Page 16: ...Note Cable routing usually takes more wire length than expected Preferred ITU locations within the cab are behind the driver or passenger seat in a storage compartment in the living area or under the...

Page 17: ...his way compensates for the resistance present in the test leads themselves so that subsequent measurements will be more accurate Note Some meters particularly digital ones cannot be manually adjusted...

Page 18: ...t above the ground increases 2 Using the antenna base mount bracket mark the mounting holes on the truck 3 If you cannot easily reach behind the body panel to which the antenna base mount is being att...

Page 19: ...de mount Antenna Bracket Loctite 242 or similar see page 4 5 step 16 Bead of Dielectric Silicone see page 4 5 step 19 4 3 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion I...

Page 20: ...ial locations inside the fender or other lamination points These areas are the bonding points 10 At these bonding points clean an area with degreaser Then follow up by thoroughly cleaning with isoprop...

Page 21: ...e star washer on the stud mount shaft and then thread the stud mount nut about half way up the shaft Note When applying Loctite only a small amount is required 16 Apply a small amount of Loctite 242 o...

Page 22: ...ble Note Use the grommet most appropriate for the wall thickness the installation kit comes with two grommet sizes for either a 1 16 or a 1 8 wall thickness 23 Guide the top end of the antenna through...

Page 23: ...Aluminum or Steel Body Panels with Inaccessible Backsides Loctite 242 or similar see page 4 10 step 12 Bead of Dielectric Silicone see page 4 10 step 15 4 7 Mobile Messaging System Installation Manual...

Page 24: ...he holes and cinch tight with a rivnut tool 5 Cut the four radial wires off the quad radial assembly leaving only the ground strap and apply dielectric grease to the ends of the cut wires ID Star Wash...

Page 25: ...hrough a fender washer and then through the upper support Peel the back off the foam tape and reattach the bolt to the tractor If there is no existing bolt or hole drill a 1 4 hole in the sun visor an...

Page 26: ...part of the connector will be connected is to connect it and examine how high on the stud mount the connector sits Don t use too much silicone grease 16 Attach the FM DHF coaxial cable to the antenna...

Page 27: ...metal fenders the same way as the installation for attaching antennas to composite body panels except that the quad radial wires are removed from the quad radial assembly the quad radial wires degrad...

Page 28: ...rear mount an FM DHF antenna simply because the truck owner has the perception that it looks better Note Do NOT rear mount an FM DHF antenna simply because the truck owner has the perception that it...

Page 29: ...ht above the ground increases WARNING FEDERAL MOTOR CARRIER SAFETY REGULATIONS PROHIBIT THE OVERALL HEIGHT FROM EXCEEDING 13 6 BE SURE THAT THE OVERALL ANTENNA HEIGHT IS LESS THAN 13 6 CAUTION Rear Ba...

Page 30: ...Place the stud mount assembly into the base mount bracket put the star washer on the stud mount shaft and then thread the stud mount nut about half way up the shaft Note When applying Loctite only a s...

Page 31: ...erators etc 11 Place a bead of dielectric silicone grease clear grease around the base of the antenna stud mount where the upper portion of the coaxial cable connector will be connected Leave the last...

Page 32: ...cable near the antenna mounting bracket so that all cables can be placed in the same split tubing Measure the required length and cut the split tubing Place the cables in the split tubing At the place...

Page 33: ...ee from contaminants 4 Peel the backing off one side of the adhesive foam tape and stick the tape to the cleaned surface Peel the top backing off the adhesive foam tape stick the cleaned GPS antenna i...

Page 34: ...body Be sure the first and last tie wrap base plates are also screwed to the cab body Service loops should have tie wrap base plates screwed on at the beginning and end of the service loop Remember to...

Page 35: ...se plate with wide holes 2 Install the ITU base plate Use the ITU base plate as a guide to mark the holes The 1 4 20 x 1 25 lag bolts are self drilling but will self drill much faster if a 1 8 pilot h...

Page 36: ...es 6 T cable and screw it directly to the DT cable strain relief is attached to ITU plate Power cable in split tubing FM DHF and GPS coaxial cable in split tubing ITU pedestal Exposed cables are in sp...

Page 37: ...minals to ends of the fused links Carefully remove the stud nuts and attach the ring terminals to the studs An alternate method is to attach male spade connectors to the end of the power cord and plug...

Page 38: ...ng test lead from the negative VOM input to the negative battery cable Using a test lead connected to the positive input of the meter touch the test lead to the same point on the battery cable and adj...

Page 39: ...Note Due to the numerous types of terminals an assortment of terminal ends is included in the installation kit Use only the approved parts contained in the installation kit to connect to the terminal...

Page 40: ...actor s wire harness Example Freightliner cab over fuse panel Red wire connected to ATO in line fuse holder Red wire connected to continuous power source Extra service length looped and tie wrapped to...

Page 41: ...f possible Mounting the DT on the back wall would require the driver to crawl over the motor box doghouse to reach the DT and mounting it on the doghouse would require the driver to crawl over the DT...

Page 42: ...on the pedestal mount bracket shipped in the pedestal mount bracket is two sided one side for the ITU and the other side for the DT The DT attaches to the side of the pedestal mount bracket that has t...

Page 43: ...adle to 4 Attach the DT cable as desc Install the pedestal mount bracket the holes The 1 4 20 x 1 25 lag bolt is self drillin if a 1 8 pilot hole is drilled first the bracket with 10 screws ribed in t...

Page 44: ...8 4 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 45: ...is not compatible with the ITU software and you need to load new DT software Refer to UM20 100112 Webdownload Site User Manual for the upgrade procedure If the DT screen displays the message Incompat...

Page 46: ...on Webdownload site prior to installation see Verification of Software Versions on page 3 1 then proceed directly to Section 10 Calibration Otherwise begin upgrading the software The upgrade software...

Page 47: ...d protected Only trained personnel need to know the menu commands on this page The password is KR28L CAUTION Disclose the password to only those personnel who are trained and have a need to know Note...

Page 48: ...not make this chattering sound something is wrong Check the power source and connections The ITU needs a minimum of 11 volts DC to function properly If you experience a problem call Customer Service...

Page 49: ...is KR28L ly those personnel who are trained ot clear As soon page appears is passwor Only trained personnel need to know the menu commands on this page CAUTION Disclose the password to on ord and the...

Page 50: ...press the TAB key Type the truck s unit name Get this inform Typically it is the truck number then press the TAB key box highlighted if you wish to continue press TAB to highlight the Cancel box and t...

Page 51: ...service provider prior to installation If the cell phone has been turned on enabled a cell phone icon is present at the top of a screen e g the Inbox If the cell phone icon is not present contact Cus...

Page 52: ...11 4 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 53: ...appears 2 Press ALT A The Choose Address dialog box appears 3 Press ALT N The New Address dialog box appears 4 Type the address name on the Description line This name will appear in the Address list...

Page 54: ...mat display appears 2 Press ALT A The Choose Address dialog box appears 3 Using the up or down arrow keys choose the address you wish to make the default 4 Press the YELLOW PAGE UP keys Your selection...

Page 55: ...d unit receive message from dispatch Verify unit is in FM coverage Verify that the antenna is installed correctly and check cable connections Download and install as directed Check all power connectio...

Page 56: ...ower Test Adapter cable If not look for a cut in the power cable If no cut is found verify that the truck has 12 18 VDC If not contact the operator 13 2 Calibration Quality Index CQI A CQI of 96 or be...

Page 57: ...2 d If you did not get a reading of 0 5 ohms or less in step a remove the other end of the cable from the antenna connector Check the resistance between the center conductor of the antenna connector...

Page 58: ...tep 3 c If you did receive a reading circuit is not open remove the other end of the cable from the antenna connector d Check the resistance between the center conductor of the antenna connector and t...

Page 59: ...get a reading of 0 5 ohms or less If the reading is larger reinstall as instructed in Section 4 FM DHF Antenna Installation and recalibrate the CQI If all of the previous measurements are found to be...

Page 60: ...13 6 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 61: ...r the procedures best suited to your replacement installation When an antenna replacement installation is completed any software or forms upgrades may be performed at this time if applicable See Secti...

Page 62: ...A 2 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 63: ...6 9842 1 00 21200 27571 5 70 0706 9843 9 00 51131 06396 9 70 0706 9865 2 00 21200 27571 5 70 0706 9866 0 00 21200 27571 5 70 0706 9872 8 00 21200 31830 6 ISSUED September 27 1999 SUPERSEDES November 2...

Page 64: ...T ca 4 F OC ASTM D92 FLAMMABLE LIMITS LEL ca 1 calculated FLAMMABLE LIMITS UEL ca 6 calculated AUTOIGNITION TEMPERATURE N D EXTINGUISHING MEDIA Water spray Carbon dioxide Dry chemical Foam SPECIAL FIR...

Page 65: ...protective equipment Ventilate area Extinguish all ignition sources Contain spill Evacuate unprotected personnel from hazard area Cover with absorbent material Cover spill area with Light Water Brand...

Page 66: ...ated clothing If signs symptoms occur call a physician Wash contaminated clothing before reuse and dispose of contaminated shoes INHALATION Remove person to fresh air If not breathing give artificial...

Page 67: ...ANCE Keep container tightly closed Flammable liquid and vapor Keep away from heat sparks open flame and other sources of ignition No smoking while handling this material Avoid static discharge OTHER P...

Page 68: ...cutaneous route including mucous membrane and eye either by airborne or more particularly by direct contact with the substance Vehicles can alter skin absorption SOURCE OF EXPOSURE LIMIT DATA ACGIH Am...

Page 69: ...and convulsions Aspiration Pneumonitis signs symptoms can include coughing difficulty breathing wheezing coughing up blood and pneumonia which can be fatal CANCER WARNING Contains a chemical which ca...

Page 70: ...ect the use and application of a 3M product some of which are uniquely within the user s knowledge and control it is essential that the user evaluate the 3M product to determine whether it is fit for...

Page 71: ...antenna wire in split tubing and secured with tie wraps and tie wrap bases Entry hole has grommet and is sealed DT System DT cable routed correctly DT cable strain relief in place DT cradle secure Po...

Page 72: ...C 2 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 73: ...e 15 2001 UM20 100111B Terion Inc Appendix D Post Installation Data Sheet If the Post Installation Data Sheet is missing from the installation kit or is not useable the Post Installation Data Sheet on...

Page 74: ...D 2 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 75: ......

Page 76: ...D 4 Mobile Messaging System Installation Manual June 15 2001 UM20 100111B Terion Inc...

Page 77: ...Antenna Base Mount to Aluminum or Steel Body Panels with Inaccessible Backsides 4 7 Ground Point 4 1 Installation 4 1 Rear Mount Instructions 4 12 Selection Review 3 2 Side Mount Instructions 4 1 4 2...

Page 78: ...el Body Panels 4 7 Software Upgrades 9 2 Software Versions 9 1 DT software version 9 1 ITU software version 9 2 Software upgrades 9 2 Software Versions Verification 3 1 Switched power 7 3 T Troublesho...

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